We performed a comparison between Freshservice and Microsoft Project Server based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"Depending on the size of your organization, is pretty standard and useful."
"It is a stable solution. My company hasn't faced any problems with the solution."
"Freshservice's best feature is its user-friendliness."
"You can just register and within five to minute minutes, you are ready to go."
"Ability to scan barcodes and a great search feature."
"It allowed the development team to concentrate on the client’s requirements instead."
"The solution is stable."
"I found the portfolio management valuable."
"Deliverables List: Most useful to enable meaningful status reporting at an enterprise level."
"The solution scales well."
"In the competitive landscape of project management and portfolio management solutions, Microsoft Project Server stands out significantly."
"The product is user-friendly."
"There are many valuable features of this solution. It is very advanced and once you understand and learn how to use it, it can be quite powerful. The whole package can be quite powerful."
"Microsoft Project Server is a scalable solution."
"Not integrated with Google."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The chat portal is not that great."
"Freshservice could improve the delegation and workflow management features."
"Freshservice could improve the integration with Microsoft Outlook."
"The round robin ticketing feature that they have is not ideal."
"The user interface looks quite old and needs to be improved."
"The price of the solution could be reduced."
"It would be better if the solution had some more training or resources available for a person who is new to Microsoft Project Server."
"The solution's desktop version is not compatible with the MacBook."
"We are on the on-prem version. The cloud, however, gives more regular updates that we can take advantage of."
"The deployment aspect of the product is a bit tedious."
"This is a good product but we have struggled with stability from time to time. The service has stopped intermittently and it has been difficult to find a reason why."
"The solution needs to be much more stable."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Microsoft Project Server is ranked 5th in Project Portfolio Management with 55 reviews. Freshservice is rated 8.0, while Microsoft Project Server is rated 7.8. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project Server writes "Provides holistic reporting and allows us to keep track of what's going on with projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Microsoft Project Server is most compared with Microsoft Project, ServiceNow Strategic Portfolio Management, Planisware, Oracle Primavera Portfolio Management and JIRA Portfolio. See our Freshservice vs. Microsoft Project Server report.
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