Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Microsoft Project provides significant return on investment through time savings, enhanced visibility, real-time reporting, and risk mitigation for projects.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
Their support tends to decline when not supporting cloud solutions.
It's challenging to navigate, often making it necessary to search for solutions externally.
Help forums and online resources like YouTube are helpful.
Freshservice is easy to use for scalability.
The desktop version does not have scalability.
Microsoft Project Server is fully scalable and is widely used in many industries.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
I have never had to reach out to their support because the product works as expected.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
Exporting data from Microsoft Project, especially Gantt charts, is overly complex and not user-friendly.
The lack of collaboration capabilities on the desktop version, unlike the cloud version, is a limitation.
Microsoft has become increasingly expensive, and there seems to be a push towards cloud solutions which can be challenging for some.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Microsoft Project Server is on the expensive side due to high licensing costs.
Microsoft's products are expensive for individuals.
Considering the infrastructure commitments to SharePoint and SQL, the implementation costs are low if already set up.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
This setup allows for comprehensive reporting and management across multiple projects and portfolios.
The Gantt chart is also a very powerful tool for a visual presentation of sequences, critical paths, and execution processes, which simplifies comprehension for users.
The dashboards are amazing for data crunching and provide a project focus with upcoming predictions, including burn-up and burn-down charts.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Microsoft Project Server facilitates project portfolio management and everyday collaboration, enhancing decision-making processes. Its integration with SharePoint offers a flexible solution for enterprise project management, catering to complex project needs seamlessly.
Microsoft Project Server empowers project teams and managers with enhanced communication and comprehensive project visibility. It supports dynamic resource allocation, financial tracking, and risk assessment. A cloud-ready platform, it simplifies deployment and scalability, suitable for diverse project environments and needs robust integration with leading productivity tools and services.
What are the key features of Microsoft Project Server?Industries such as construction, IT services, and pharmaceuticals leverage Microsoft Project Server for managing large-scale projects with precision. Its adaptability to different industry standards ensures specific project requirements are met while maintaining operational control and regulatory compliance.
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