Floww.ai vs Oracle Fusion Service comparison

Floww.ai and Oracle are both solutions in the CRM category. Floww.ai is ranked #155, while Oracle is ranked #10 with an average rating of 8.3. Floww.ai holds a 0.0% mindshare in CRM, compared to Oracle’s 1.3% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution.

Floww.ai

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8 Comparison Views

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

956 Views
447 Comparison Views

91% willing to recommend

Floww.ai

Oracle Fusion Service

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Floww.ai and Oracle Fusion Service based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: May 2025).

Buyer's Guide

CRM

May 2025

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Helped 850,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Floww.ai

Ranking in CRM

155th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Floww.ai is 0.0%, up from 0.0% compared to the previous year. The mindshare of Oracle Fusion Service is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Top Industries

By visitors reading reviews

No data available

Educational Organization

71%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

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What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

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Comparisons

No data available

Siebel CRM vs Oracle Fusion Service

Compared 24% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 18% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 12% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 12% of the time

Pega CRM vs Oracle Fusion Service

Compared 10% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

CRM

May 2025

Download Floww.ai product report

Buyer's Guide

Oracle Fusion Service

April 2025

Download Oracle Fusion Service product report

Also Known As

No data available

Oracle Service Cloud, Oracle RightNow

Overview

Floww.ai is a productivity and efficiency-enhancing platform trusted by users for streamlining workflow management and automating repetitive tasks.

With its user-friendly interface and customizable workflows, it offers flexibility to meet specific requirements. The analytics feature provides valuable insights and performance monitoring.

Floww.ai's tailored solutions and seamless integration with various tools and platforms optimize operations and enable efficient workflow management.

Floww.ai

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

1. ABN AMRO 2. Accenture 3. AIG 4. Amadeus 5. Aon 6. Atos 7. AXA 8. BNP Paribas 9. Citi 10. Cisco 11. CocaCola 12. Colgate Palmolive 13. Credit Suisse 14. Danone 15. Deloitte 16. Deutsche Bank 17. Eni 18. EY 19. FedEx 20. GE 21. GlaxoSmithKline 22. Google 23. Henkel 24. HSBC 25. IBM 26. ING 27. Johnson Johnson 28. KPMG

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: May 2025.

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