Five9 vs Vtiger CRM comparison

Five9 and Vtiger are both solutions in the Sales Force Automation category. Five9 is ranked #7 with an average rating of 8.4, while Vtiger is ranked #11. Five9 holds a 2.0% mindshare in SFA, compared to Vtiger’s 5.4% mindshare. Additionally, 100% of Five9 users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Five9

Read 25 Five9 reviews

4,855 Views
437 Comparison Views

100% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

4,577 Views
961 Comparison Views

100% willing to recommend

Five9

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 15, 2026

Vtiger CRM and Five9 are competing in the CRM and contact center sectors. Vtiger is noteworthy for its pricing strategy, while Five9 stands out for its advanced feature set, particularly benefiting businesses with significant call center requirements.

Features: Vtiger CRM provides capabilities such as task automation, customer segmentation, and analytics. Five9 offers strong contact center management with advanced communication tools and seamless integrations.

Ease of Deployment and Customer Service: Vtiger CRM facilitates a streamlined deployment process and reliable customer support, helping organizations start quickly. Five9 delivers an efficient deployment process and dedicated customer service tailored to contact center needs, though it may require a more focused learning curve.

Pricing and ROI: Vtiger CRM is often perceived as more economical, making it appealing to small and medium-sized businesses with a favorable initial setup cost. Five9's pricing aligns with its sophisticated features aimed at larger operations, offering potentially higher ROI through efficiency and innovation.

To learn more, read our detailed Five9 vs. Vtiger CRM Report (Updated: August 2026).

Buyer's Guide

Five9 vs. Vtiger CRM

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Five9

Ranking in Sales Force Automation

7th

Average Rating

8.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Contact Center Platforms (3rd), Workforce Engagement Management (4th), Contact Center Infrastructure (1st), Contact Center as a Service (CCaaS) (4th)

Vtiger CRM

Ranking in Sales Force Automation

11th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM (26th), Help Desk Software (44th)

Mindshare comparison

As of August 2026, in the Sales Force Automation category, the mindshare of Five9 is 2.0%, up from 2.0% compared to the previous year. The mindshare of Vtiger CRM is 5.4%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Sales Force Automation Mindshare Distribution
Product	Mindshare (%)
Five9	2.0%
Vtiger CRM	5.4%
Other	92.6%

Sales Force Automation

Featured Reviews

reviewer2788932

CX Intelligence Analytics at a healthcare company with 1,001-5,000 employees

Advanced call routing has enabled complex CRM-driven workflows but reporting still needs improvement

The complex call routing capabilities were valuable. I was able to set up fairly complex call routing, capturing data via internal IVR for potential customers' geography and then conducting lookups to determine which skill to route calls to. I also set up complex rollover, so if the first person could not answer, callers would wait a specified number of seconds hoping they would become available, and if they did not, the call would roll over to the next person. I was able to set up fairly complex integrations between our CRM and leverage that data for complex call routing, and it worked well. The integration and call routing both performed well.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool enables easier management."

"The most valuable feature is the simplicity of making scripts within the contact center solution itself."

"Agent Assist and AI server are the two best features because they remind new and existing agents about tips and generate detailed case summaries, saving them the time and effort of making small modifications before posting."

"The admin tools are most valuable, such as using the UI to configure all the campaigns and all the settings that we use. Also, the monitoring panels it has are very good. Our supervisors and sales managers build dashboards in the solution so that we can understand how our operation is performing throughout the day. That is very useful."

"The technical support for Five9 has been exemplary."

"Overall, Five9 has made my job easier compared to before, and I do not struggle with it."

"I like the capability of call and screen recording. It has helped us to hold our agents accountable to the expectations for the role. It creates a clearer picture than giving feedback that is just based on calls that we may have listened to, but we do not have anything to show the agents themselves."

"Before using the WFO and its analytics, our quality teams would listen to only 5 percent of contacts a week, per employee, which is a very small part of what an employee is doing... Now, this tool does an automatic evaluation of 100 percent of their calls. It has certainly helped the QA teams in their training, and that, in turn, helps our clients."

More Five9 pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

Cons

"Maybe they could do better on how we access all the data if we want the data to work outside of Five9. Sometimes, that's not the easiest process. It's not bad, but if there's an area for improvement, that could be one."

"There are certain issues around features that Chrome has deployed that we have to figure out. When we bring them to Five9's attention, they are usually able to help us navigate them. It seems that sometimes they already know about an issue, so it would be helpful if they more proactively engaged with us first..."

"Downtime happens occasionally, about two days a month, likely because of heavy usage by many agents, but I have not faced that issue as a supervisor."

"I would like to have a Five9 supervisor app that can be used on a smart phone, so I can have more accessibility while in transit."

"There are some minor issues with some of their filtering that I'd like them to handle on their back end. The only limitation I can think of is that I'm always looking backward and can't look forward. I can't see how many calls are scheduled for tomorrow based on our system."

"During training and demos, resiliency tests failed, which was not ideal. This is a concern for stability."

"It would be ideal if they could combine the tools into one suite."

"Five9's stability needs to be improved."

More Five9 cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

Pricing and Cost Advice

"Five9 is a little expensive because of our company's size. That said, it scales pretty well. The daily usage costs and monthly fees seem about right. It's not out of line with what we'd expect from other companies. However, they seem to have a one-size-fits-all implementation fee. Most of their clients have hundreds if not thousands of seats in the call centers, so $5,000 or $10,000 is not a huge cost. It would be nice if they had a sliding scale for smaller companies."

"The product is not the most expensive, but it's not cheap."

"The pricing seems reasonable. I had anticipated that whatever solution we went with would be more expensive. I was actually pleasantly surprised that the features that we had in Evolve IP, one-to-one, did not cost significantly more in Five9."

"The cost is not at the lower end of the market, but it's worth it."

"Five9 is reasonable."

"Five9 is expensive, but most companies would find that using it is worth the cost."

"Five9's pricing wasn't quite as flexible as I'd hoped, but it ended up being reasonably priced overall."

"Their license structure, out of the box, is better than that of other providers and their pricing is much less than other vendors we've looked at."

More Five9 pricing and cost advice

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

10%

Insurance Company

Construction Company

18%

Retailer

17%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	7
Large Enterprise	7

No data available

Questions from the Community

What needs improvement with Five9?

The reporting suite needed improvement. I saw recently that Five9 released a new platform for reporting, as the reporting was not great previously.

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What is your primary use case for Five9?

I was using Five9 in the senior living space.

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What advice do you have for others considering Five9?

I was a Workforce Management Director in that role at that time. I would note that I have no experience with CXone, only IEX. As a telephony platform, Five9 served my needs. My overall review ratin...

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Product Reports

Buyer's Guide

Five9

August 2026

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Buyer's Guide

CRM

August 2026

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Also Known As

No data available

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Five9 is a comprehensive cloud contact center and customer service solution offering a broad range of features and benefits designed for effective contact center operations. Its virtual contact center products encompass inbound, outbound, and multichannel contact center software features, distinguishing it among cloud contact center software vendors. Five9 is recognized for its constant innovation, which has led to its position as a leading cloud contact center software vendor.

Five9 provides a feature-rich cloud contact center platform designed to streamline and enhance customer engagement. The solution offers a comprehensive suite of features including:

Omnichannel routing - Intelligently routes interactions across voice, email, chat, social media and SMS.
IVR and self-service - Sophisticated IVR applications and self-service options powered by natural language processing.
Workforce optimization - Tools for tracking metrics, monitoring interactions, coaching agents, and enhancing productivity.
APIs and integrations - Open platform to connect Five9 with ACD, CRM, workforce management and other business systems.
Flexible deployment - Public, private or hybrid cloud deployment options.

Five9 aims to transform customer experiences with AI-powered interactions, actionable insights, and seamless integration between channels. With advanced analytics and reporting capabilities, Five9 helps businesses improve customer service and increase operational efficiency.

According to our interviews with Five9's users, Five9's solution emerges as a highly scalable and adaptable contact center platform that seamlessly integrates with Salesforce and provides valuable real-time reporting and analytics. Its AI-powered features and omnichannel capabilities further enhance customer satisfaction and operational efficiency. Users praise Five9 for its efficient inbound/outbound calling, reliable voicemail and messaging, and easy remote agent access. However, some cite issues with call quality, interface design, system stability, and customer support responsiveness. Mobile app availability and social media are seen as areas for improvement. However, there is really little info on the mobile app.

Below are several quotes from Five9's users:

"Five9 is a highly flexible and adaptable solution that can handle increased workloads and accommodate growth without any issues."
- Business Operations Manager, Retail Industry
"Five9's real-time reporting and analytics are incredibly valuable. They give us insights into agent performance, customer interactions, and overall call center operations."
- Contact Center Manager, Retail Industry
"Five9's AI-powered features, such as chatbots and virtual assistants, have helped us to improve customer satisfaction and reduce handle times."
- Customer Service Manager, E-commerce Industry

Overall, Five9 provides a robust, innovative contact center platform with extensive features and flexibility. It's a strong option for organizations seeking to optimize customer engagement across channels within a secure, scalable cloud environment.

Five9

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Agilysys, BISSELL, From You Flowers, SumUp, Kyndryl, PING, Alaska Airlines, Omaha Steaks International, NextRep, AdventHealth

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Five9 vs. Vtiger CRM

August 2026

Free Report: Five9 vs. Vtiger CRM

Find out what your peers are saying about Five9 vs. Vtiger CRM and other solutions. Updated: August 2026.

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