Sprinklr and eZee iFeedback compete in enhancing customer engagement and feedback analysis. Sprinklr has an edge with advanced integration capabilities, while eZee iFeedback shines with valuable feedback features.
Features: Sprinklr provides comprehensive integration with social media platforms, a centralized dashboard, and advanced analytics for managing multiple channels. eZee iFeedback offers robust survey customization, feedback collection tools, and is designed for the hospitality industry.
Ease of Deployment and Customer Service: Sprinklr's cloud-based deployment and extensive support options enhance its appeal for diverse operational models. eZee iFeedback focuses on ease and speed of deployment in hospitality settings, catering to niche industries with its cloud-based solutions.
Pricing and ROI: Sprinklr's pricing may be higher due to its extensive features, but ROI is justified by managing customer interaction strategies. eZee iFeedback provides a cost-effective structure, offering quick returns by addressing specific feedback needs.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 10.0% |
| eZee iFeedback | 2.6% |
| Other | 87.4% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
eZee iFeedback is a versatile online feedback system for hotels and restaurants which allows to build stronger relationships with guests and customers, giving you complete freedom on how and when to collect feedback from guests. Powered with robust features, eZee iFeedback will give hotels and restaurants utmost liberty when engaging customers.
Customer feedback is of the vital importance for a business to be successful and they are the heart of every successful business. In the hospitality industry without satisfied and happy customers, it would be impossible for hotels and restaurants to be successful and constantly grow. eZee iFeedback will adapt naturally with hotel and restaurant operations, enhance overall customer service, and provide a strong community for future success.
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
We monitor all Customer Feedback Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
