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Empolis Service Express enhances decision-making efficiency by providing intelligent, context-aware service solutions designed for technical customer support environments.
Empolis Service Express utilizes artificial intelligence to streamline and automate the process of delivering technical information. It excels at offering precise knowledge access, enabling technical service teams to process complex queries swiftly. This reliable tool supports customer service agents by offering immediate, data-driven solutions, lowering operational costs, and boosting productivity.
What are the most valuable features of Empolis Service Express?Empolis Service Express is widely implemented in industries such as telecommunications, healthcare, and manufacturing, where quick and reliable technical support is crucial. It effectively addresses sector-specific challenges, from managing large data sets in healthcare to reducing downtime in manufacturing, ensuring industry-tailored service excellence.
Ness-Glass box is a digital experience analytics platform service that capture every web and mobile app session, see every struggle and use AI powered analysis to maximize every digital journey. Ness-Glass box complements your Web and Mobile investment turning it into a powerful tool which answers why things are happening, Every journey and everything about it, Understanding specific behavioral trends and their broad contextת Visually slice-and-dice customer journeys to find correlations between dimensions and KPIs. Ness-Glass box let you zoom in to relevant session replays from each node on the journey to quickly find error root-causes and fix them.
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