Elastic Observability vs Infraon IMS comparison

Elastic and EverestIMS are both solutions in the IT Infrastructure Monitoring category. Elastic is ranked #15 with an average rating of 9.0, while EverestIMS is ranked #56. Elastic holds a 1.3% mindshare in IM, compared to EverestIMS’s 0.8% mindshare. Additionally, 88% of Elastic users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.

Elastic Observability

Read 29 Elastic Observability reviews

10,959 Views
4,493 Comparison Views

88% willing to recommend

Infraon IMS

Read 8 Infraon IMS reviews

2,997 Views
1,918 Comparison Views

100% willing to recommend

Elastic Observability

Infraon IMS

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Infraon IMS and Elastic Observability compete in IT infrastructure management and application performance monitoring. Elastic Observability offers superior analytical capabilities, making it more appealing for users seeking comprehensive data insights, despite its higher cost.

Features: Infraon IMS provides customizable, real-time monitoring with centralized dashboards and integrated features. It allows for efficient network resource management with event visualization and drill-down capabilities. Elastic Observability offers extensive logging and performance monitoring using Kibana and various plugins. The product integrates well with existing systems and offers strong search functionality.

Room for Improvement: Infraon IMS could enhance its reporting features and integration with helpdesk systems, along with an improved GUI. Adding predictive analytics and AI-based features would strengthen its offering. Elastic Observability's APM needs better visualization and more comprehensive monitoring features. The manual configurations and non-standard metrics visualization need simplification, along with improved machine learning capabilities to ease the learning curve.

Ease of Deployment and Customer Service: Infraon IMS primarily offers on-premises deployment with responsive support, though faster response times would be beneficial. Elastic Observability supports hybrid and cloud environments, offering deployment flexibility. Technical support relies more on its extensive documentation than direct assistance.

Pricing and ROI: Infraon IMS offers competitive pricing with flexible licensing and proven time-saving benefits, resulting in positive ROI. Elastic Observability, though more expensive, provides valuable features at variable costs based on usage and volume. Despite its affordability compared to competitors like Dynatrace, pricing adjustments could better serve small businesses.

To learn more, read our detailed Elastic Observability vs. Infraon IMS Report (Updated: June 2026).

Buyer's Guide

Elastic Observability vs. Infraon IMS

June 2026

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Helped 902,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in IT Infrastructure Monitoring

15th

Ranking in Cloud Monitoring Software

11th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (11th), Log Management (16th), Container Monitoring (5th)

Infraon IMS

Ranking in IT Infrastructure Monitoring

56th

Ranking in Cloud Monitoring Software

48th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (83rd), Server Monitoring (32nd)

Mindshare comparison

As of July 2026, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 1.3%, down from 3.4% compared to the previous year. The mindshare of Infraon IMS is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Elastic Observability	1.3%
Infraon IMS	0.8%
Other	97.9%

IT Infrastructure Monitoring

Featured Reviews

Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

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it_user1631601

GTM Manager at a computer software company with 201-500 employees

Our process efficiency has improved by having all the information in one place, which has reduced manpower

The product is great. We integrated the ticketing tool with the monitoring tool. The agent ID creation is very easy when using this tool. It is so user-friendly. The user interface is good and also the pricing is great. The user interface is good, even a business user or layman can raise a ticket. They provide an all-in-one monitoring tool. If an issue happens, it gets integrated with the email, then proactively that ticket is being raised, which is good. The reporting is good. It is very clear. It is a customized report; however you want it, you can customize it. We use the solution’s role-based dashboards. The head of IT wants to use it so he can see holistically what is happening, e.g., what are the tickets being raised, what is a major issue, and what escalations are happening. There are different dashboards that are customized. For our head of IT, we made a separate dashboard. Then, for the executives, we made a separate dashboard based on time, like hourly or daily. All these reports were customized. While they didn't provide a BI dashboard, they provide a kind of graphical dashboard for whatever the issue is. Once you click on a particular ticket, it drills down to the issue, what it is and when the issue was raised. The drill down is good. It is more like a business intelligence (BI) tool. You can just scroll and zoom in. It goes deep into the issue. Once you click a particular dashboard, it will take you to the next page, then it takes you to the issue. Infraon IMS provides workflow automation for real-world use cases. This makes our work easier. It is just drag and drop (no coding) to build the workflows. For example, a particular ticket is being raised. It gets routed to three important IT executives within our team. From our team, it gets routed to the next level. The learning curve is good. Initially, there were no issues. As soon as the users saw the product, they understood what the product was. There wasn't any kind of training required for this product because it is very straightforward.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Elastic provides built-in features for queries and report generation. It's a very good tool for monitoring integration capabilities."

"The price is very less expensive compared to the other solutions."

"The solution allows us to dig deep into data."

"The solution has been stable in our usage."

"The product has connectors to many services."

"We can view and connect different sources to the dashboard using it."

"It has always been a stable solution."

"The solution allows us to track performance via metrics and we're able to see where latency is happening."

More Elastic Observability pros

"The backup, restore, and comparison features are all good."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"Infraon IMS allows us to do several things from a single window, which is important to us."

"It is a stable product; after the initial configuration, you don't have to tweak it much, and all systems of Everest IMS work perfectly."

"Overall, it's a wonderful one-stop ITSM solution for infrastructure."

"If you are looking for the best product with the best price, Infraon is the best product."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

More Infraon IMS pros

Cons

"With Elastic, you need to code and program more things compared to Dynatrace."

"When I go to the portal, I do not see many insights on the endpoints or where there could be latencies."

"The price is the only issue in the solution. It can be made better and cheaper."

"I am familiar with Azure Monitor, which I find more user-friendly compared to Elastic, which is a very technical tool."

"I would have preferred built-in tools to manage the indexes on deployment for better visual representation, as the initial feedback regarding system performance and data storage was fairly primitive and lacking."

"It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side."

"The interface could be improved."

"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."

More Elastic Observability cons

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"Email support is a bit slow. Once you drop an email, it takes time."

"Technical support could use some improvement in terms of their response times and diagnostic accuracy."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

More Infraon IMS cons

Pricing and Cost Advice

"We have been using the open-source version."

"We will buy a premium license after POC."

"Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."

"Elastic Observability's pricing could be better for small-scale users."

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

"The product’s pricing needs improvement."

"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."

"The product is not that cheap."

More Elastic Observability pricing and cost advice

"The pricing is reasonable, given the features that they provide."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"Licensing is calculated on a per-user basis."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

11%

Government

Manufacturing Company

18%

Financial Services Firm

15%

Outsourcing Company

13%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

See all answers

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

See all answers

What is your primary use case for Elastic Observability?

My use case for Elastic Observability is observability, as we upload our customers' data, including logs, and when there is an issue, we can analyze what went wrong.

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

Comparisons

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Compared 3% of the time

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Compared 8% of the time

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Compared 8% of the time

Equinix IBX SmartView vs Infraon IMS

Compared 5% of the time

Instana Infrastructure Monitoring vs Infraon IMS

Compared 4% of the time

SolarWinds AppOptics vs Infraon IMS

Compared 3% of the time

More Infraon IMS Competitors

Product Reports

Buyer's Guide

Elastic Observability

June 2026

Download Elastic Observability product report

Buyer's Guide

Infraon IMS

June 2026

Download Infraon IMS product report

Also Known As

No data available

Everest IMS

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.

Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.

What are the key features of Infraon IMS?

Stable Performance: Provides consistent network oversight.
Customizable Dashboards: Role-based, interactive GUIs for tailored views.
Real-Time Monitoring: Comprehensive network visibility and alerts.
Workflow Automation: Streamlines operational processes.
Configuration Backup: Ensures data integrity and easy recovery.
Granular Reporting: Delivers detailed insights and analysis.
Intuitive Interface: Enhances user interaction and experience.
Quick Device Discovery: Facilitates effective network management.
Email Alerts: Keeps users informed on device status.
CSV Upload: Manages high-volume device data efficiently.

What benefits do users find in Infraon IMS?

Centralized Access: Simplifies firewall and device management.
Enhanced IT Management: Improved monitoring of uptime, downtime, and utilization.
Flexible Deployment: Support for global locations with cloud and on-premises options.
Link Monitoring Automation: Boosts operational efficiency.

In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.

EverestIMS

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

Buyer's Guide

Elastic Observability vs. Infraon IMS

June 2026

Free Report: Elastic Observability vs. Infraon IMS

Find out what your peers are saying about Elastic Observability vs. Infraon IMS and other solutions. Updated: June 2026.

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