Elastic Observability stands out for its seamless integration, intuitive user interface, powerful analytics, scalability, and open-source nature. Users appreciate its robust alerting system and reasonable pricing. Honeycomb.io is highly praised for its advanced visualization capabilities, high cardinality query support, and collaborative features. However, users have highlighted areas for improvement including lack of integrations, complex user interface, and pricing structure. While both products offer positive ROI and excellent customer service, Elastic Observability seems to have an edge in terms of flexibility and community support.
Features: Elastic Observability stands out for its seamless integration and comprehensive data visualization tools, while Honeycomb.io excels in advanced visualization capabilities and high cardinality query support, offering a more collaborative platform for real-time sharing and discussion.
Pricing and ROI: The setup cost for Elastic Observability is generally manageable, while Honeycomb.io has a minimal setup cost. Elastic Observability offers flexible licensing options, whereas users appreciate the transparency and value they receive with Honeycomb.io's straightforward licensing agreements. Elastic Observability excels in monitoring and log analysis, providing improved system performance and visibility. In contrast, Honeycomb.io is praised for cost-effectiveness and operational efficiency.
Room for Improvement: Elastic Observability could benefit from improved documentation, a more intuitive user interface, enhanced customization options, faster data visualization, and better integration with external tools. Honeycomb.io should focus on streamlining their user interface, providing more customization options, enhancing customer support responsiveness, and offering comprehensive documentation and tutorials.
Deployment and customer support: The reviews for Elastic Observability highlight differing implementation durations, with some users taking three months for deployment and a week for setup, while others completed both in a week. In contrast, users' feedback on Honeycomb.io varies, with one user needing three weeks for deployment and a few days for setup, while another completed both in a week. This suggests potential differences in how deployment and setup are defined and executed for each solution. Elastic Observability offers prompt and helpful customer service with good communication and knowledgeable staff. Users praise the availability of resources and community forum. In comparison, Honeycomb.io provides consistently praised support with helpfulness, clear communication, and expert assistance.
The summary above is based on 18 interviews we conducted recently with Elastic Observability and Honeycomb.io users. To access the review's full transcripts, download our report.
"The most valuable feature of Elastic Observability is the text search."
"Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning over a month from multiple data sources can be completed within seconds."
"The architecture and system's stability are simple."
"We can view and connect different sources to the dashboard using it."
"The product has connectors to many services."
"The price is very less expensive compared to the other solutions."
"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."
"The solution has been stable in our usage."
"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"There's a steep learning curve if you've never used this solution before."
"There is room for improvement regarding its APM capabilities."
"The interface could be improved."
"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."
"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."
"The cost must be made more transparent."
"There could be more low-code features included in the product."
"The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."
"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while Honeycomb.io is ranked 35th in Application Performance Monitoring (APM) and Observability with 1 review. Elastic Observability is rated 7.8, while Honeycomb.io is rated 8.0. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of Honeycomb.io writes "A valuable solution for application teams to identify downtime and SLO-related issues". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Azure Monitor and Sentry, whereas Honeycomb.io is most compared with Grafana, Sentry, Chronosphere, New Relic and Azure Monitor.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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