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Elastic Cloud (Elasticsearch Service) vs Glean Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Elastic Cloud (Elasticsearc...
Ranking in Indexing and Search
11th
Average Rating
8.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Glean Platform
Ranking in Indexing and Search
2nd
Average Rating
8.4
Number of Reviews
11
Ranking in other categories
Search as a Service (4th), AI Agent Builders (4th), AI Software Development (15th), AI Customer Support (4th)
 

Featured Reviews

Mahir Selek - PeerSpot reviewer
Data Scientist at a educational organization with 5,001-10,000 employees
Chatbot has handled large PDF search workloads and provides clear dashboards for daily work
Because I am pursuing a PhD and work under the university, my university has an agreement with AWS, which makes it essentially free and easier to use. In the AWS ecosystem, everything is connected and I can control everything without uncertainty about what is happening behind the scenes. However, when using Elastic Cloud (Elasticsearch Service), I connected it to Google Cloud but I am paying separate receipts. Over the last two months in October and November, I paid two separate invoices that are not connected to Google Cloud, which I did not appreciate. Google Cloud has a nice interface that gives me full control of pricing and billing. I can see daily, weekly, and monthly breakdowns with bar charts, and I can track exactly how much I spent during any period. Elastic Cloud (Elasticsearch Service) does not have such a tool for billing visibility. Since I am handling significant amounts of money and am responsible for this task within my company, I have high expectations for pricing and billing transparency. I would appreciate the ability to set a spending limit, such as uploading 200 euros, and receive notifications when reaching 50% of that limit. These notifications could appear on the dashboard, in the application, or via email. It would be valuable to see a timeline of my spending. I would characterize the pricing as somewhat expensive. I did not use competitors extensively, so I may have a bias about this. The pricing of large language models is not expensive—I use Anthropic's Claude or Google's Gemini, which are state-of-the-art models. However, I am uncertain whether I have a bias about Elastic Cloud (Elasticsearch Service) pricing. It is not extraordinarily expensive, but when I compare it with the cost of using large language models or Google Cloud storage, it is quite expensive. A couple of days ago, the Elastic team reached out to me. We have been regularly using the service since April, and 10 days ago at the beginning of December, I deleted my hosted deployments because I did not like the idea of paying when I am not actively using Elastic Cloud (Elasticsearch Service). They informed me that there is a serverless option available. Before Christmas, I want to try it to see how it works, as I am uncertain about the serverless concept and whether it will provide the same functionality that I use with the hosted deployment.
Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Elastic Cloud (Elasticsearch Service) is a wonderful solution for seamless implementation and maintaining its health."
"Scalability is valuable to me, as I have 50,000 PDF JSON files that contain my metadata, and I am really glad to use Elastic Cloud (Elasticsearch Service) for this volume without any issues."
"There have been quite a lot of good outcomes since using Elastic Cloud (Elasticsearch Service); customers have been able to use their data much faster and more effectively, and it definitely stands as one of the best observability platforms."
"Elastic Cloud (Elasticsearch Service) has positively impacted my organization by allowing us to move away from expensive services such as DataDog and gives us about the same level of service while allowing us to keep data for a longer period of time at a cheaper price."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."
 

Cons

"Machine learning might be expensive for customers."
"The logging feature of Elastic Cloud (Elasticsearch Service) itself is pretty valuable, but we tried the observability module and some of the AI features. Those need improvement."
"Sometimes it gets tricky to navigate through the user manuals because there are different forms of links."
"I would characterize the pricing as somewhat expensive. It is not extraordinarily expensive, but when I compare it with the cost of using large language models or Google Cloud storage, it is quite expensive."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"Sometimes Glean Platform gets slowed down."
"There are multiple ways in which Glean Platform can be improved."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
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Top Industries

By visitors reading reviews
Construction Company
26%
Computer Software Company
14%
Educational Organization
9%
Financial Services Firm
6%
Financial Services Firm
22%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Elastic Cloud (Elasticsearch Service)?
Machine learning might be expensive for customers. Customers take advantage of Elastic being open source, but machine learning is not available in the open source version. If a customer is using th...
What is your primary use case for Elastic Cloud (Elasticsearch Service)?
I developed a chatbot with text summarization and question answering capabilities. I need to summarize multiple PDFs, and I have a database in Google Cloud Storage where I perform keyword matching ...
What advice do you have for others considering Elastic Cloud (Elasticsearch Service)?
Some of my customers utilize Elastic Cloud (Elasticsearch Service), especially in the private sector, but most of the government sector do not use it. Elastic Cloud (Elasticsearch Service) performs...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
I would appreciate a change to the color scheme of Glean Platform as a needed improvement, even if it is something small or minor.
What is your primary use case for Glean Platform?
My main use case for Glean Platform is general use at an introductory level.
 

Also Known As

No data available
Glean Work AI Platform
 

Overview

Find out what your peers are saying about Elastic Cloud (Elasticsearch Service) vs. Glean Platform and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.