Zendesk Chat vs eGain Chat comparison

eGain and Zendesk are both solutions in the Live Chat category. eGain is ranked #23, while Zendesk is ranked #9. eGain holds a 0.6% mindshare in LC, compared to Zendesk’s 2.8% mindshare. Additionally, 100% of Zendesk users are willing to recommend the solution.

eGain Chat

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2 Comparison Views

Zendesk Chat

Read 1 Zendesk Chat review

31 Views
18 Comparison Views

100% willing to recommend

eGain Chat

Zendesk Chat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between eGain Chat and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about NICE, Text, 3CX and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: May 2025).

Buyer's Guide

Live Chat

May 2025

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Helped 850,076 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

eGain Chat

Ranking in Live Chat

23rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk Chat

Ranking in Live Chat

9th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Live Chat category, the mindshare of eGain Chat is 0.6%, up from 0.4% compared to the previous year. The mindshare of Zendesk Chat is 2.8%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Featured Reviews

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ManishArora

Vice President at Bypass Network Services

Flexible, stable, and allows for faster delivery of support

We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.

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Comparisons

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Amazon Connect vs Zendesk Chat

Compared 100% of the time

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Product Reports

Buyer's Guide

Live Chat

May 2025

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Buyer's Guide

Live Chat

May 2025

Download Zendesk Chat product report

Also Known As

No data available

Zendesk Talk

Overview

eGain Chat enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively.

eGain

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk

Sample Customers

Virgin Media

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about NICE, Text, 3CX and others in Live Chat. Updated: May 2025.

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850,076 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.