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EdgeVerve AssistEdge RPA vs Jacada Intelligent Agent Engagement comparison

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Good email automation and XL automation."

More EdgeVerve AssistEdge RPA Pros →

"The initial setup was fairly straightforward."

More Jacada Intelligent Agent Engagement Pros →

Cons
"Lacks integration with third party tools."

More EdgeVerve AssistEdge RPA Cons →

"They need to create a workflow system."

More Jacada Intelligent Agent Engagement Cons →

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Questions from the Community
What do you like most about EdgeVerve AssistEdge RPA?
Top Answer: 
Good email automation and XL automation.
What needs improvement with EdgeVerve AssistEdge RPA?
Top Answer: 
The solution could be improved if it provided integration with third party tools like Python, native integration, which is very important. I'd also like to see AI machine learning, natural language… more »
What is your primary use case for EdgeVerve AssistEdge RPA?
Top Answer: 
The primary use case is similar to what it would be if you were using UiPath, Automation Anywhere or Blue Prism. It's a typical RPA solution, it's deployed for a business process or any process that a… more »
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Ranking
25th
out of 55 in Robotic Process Automation (RPA)
Views
2,625
Comparisons
2,302
Reviews
1
Average Words per Review
333
Rating
7.0
28th
out of 55 in Robotic Process Automation (RPA)
Views
155
Comparisons
93
Reviews
1
Average Words per Review
305
Rating
7.0
Comparisons
Also Known As
AssistEdge RPA
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Infosys
Jacada
Overview

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Offer
Learn more about EdgeVerve AssistEdge RPA
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Learn more about Jacada Intelligent Agent Engagement
Learn More
Sample Customers
OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment
Humana, Turk Telekom, Leumi Card
Top Industries
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider14%
Energy/Utilities Company7%
Financial Services Firm6%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider14%
Government8%
Recreational Facilities/Services Company5%
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564,729 professionals have used our research since 2012.

EdgeVerve AssistEdge RPA is ranked 25th in Robotic Process Automation (RPA) with 1 review while Jacada Intelligent Agent Engagement is ranked 28th in Robotic Process Automation (RPA) with 1 review. EdgeVerve AssistEdge RPA is rated 7.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of EdgeVerve AssistEdge RPA writes "Provides good email automation and XL automation; lacks integration with third party tools". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". EdgeVerve AssistEdge RPA is most compared with UiPath, Automation Anywhere (AA), Blue Prism, Kryon RPA and AutomationEdge, whereas Jacada Intelligent Agent Engagement is most compared with .

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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.