Dynamics 365 Sales vs NetSuite CRM+ comparison

Microsoft and NetSuite are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.5, while NetSuite is ranked #38 with an average rating of 7.0. Microsoft holds a 0.5% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

185 Views
99 Comparison Views

100% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

326 Views
207 Comparison Views

66% willing to recommend

Dynamics 365 Sales

NetSuite CRM+

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and Dynamics 365 Sales are competing products in the CRM solutions category. Dynamics 365 Sales appears more robust in feature offerings, making it a compelling choice despite NetSuite CRM+ catering better to budget-conscious buyers with its pricing and support.

Features: NetSuite CRM+ emphasizes integration with other business systems, offers advanced sales forecasting, and supports comprehensive CRM capabilities. Dynamics 365 Sales provides a broader variety of sales automation tools, strong reporting functionalities, and tools that enhance sales insights.

Ease of Deployment and Customer Service: Dynamics 365 Sales benefits from Microsoft's extensive partner network, facilitating smooth implementation and specialized support. NetSuite CRM+ provides faster deployment through its cloud-based model and comprehensive in-house support.

Pricing and ROI: NetSuite CRM+ features lower upfront costs and focuses on long-term affordability, appealing to smaller enterprises. Dynamics 365 Sales requires a higher initial investment but offers advanced capabilities with potential for quicker ROI.

To learn more, read our detailed Dynamics 365 Sales vs. NetSuite CRM+ Report (Updated: April 2025).

Buyer's Guide

Dynamics 365 Sales vs. NetSuite CRM+

April 2025

Download the complete report

Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

NetSuite CRM+

Ranking in CRM

38th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (10th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.2% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

Read full review

Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is fast."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"It integrates well with other Microsoft products, enhancing sales workflow."

"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."

More Dynamics 365 Sales pros

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

Cons

"The product's pricing needs improvement."

"I have not noticed anything that I would recommend for improvement so far."

"The solution needs an improved connection to AI."

"The solution’s stability could be improved."

"There's room for improvement in the pricing models."

"They could improve the product's integration with Teams for seamless collaboration and enhanced administrative functionalities to reduce manual tasks."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

More Dynamics 365 Sales cons

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"The product needs to improve the warehouse management feature."

Pricing and Cost Advice

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"Dynamics 365 Sales operates on an annual licensing basis."

"The platform is expensive."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

"It ultimately depends on the features and functionalities required for your specific use case."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

850,236 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Educational Organization

13%

Real Estate/Law Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it wou...

See all answers

What is your primary use case for Dynamics 365 Sales?

The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportuniti...

See all answers

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

Siebel CRM vs NetSuite CRM+

Compared 100% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

May 2025

Download Dynamics 365 Sales product report

Buyer's Guide

CRM

May 2025

Download NetSuite CRM+ product report

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

Information Not Available

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Dynamics 365 Sales vs. NetSuite CRM+

April 2025

Free Report: Dynamics 365 Sales vs. NetSuite CRM+

Find out what your peers are saying about Dynamics 365 Sales vs. NetSuite CRM+ and other solutions. Updated: April 2025.

DOWNLOAD NOW

850,236 professionals have used our research since 2012.

See our Dynamics 365 Sales vs. NetSuite CRM+ report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.