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Deepset AI Platform vs Sendbird comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Deepset AI Platform
Ranking in AI Customer Experience Personalization
27th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
AI Finance & Accounting (8th)
Sendbird
Ranking in AI Customer Experience Personalization
1st
Average Rating
8.4
Reviews Sentiment
5.9
Number of Reviews
12
Ranking in other categories
Help Desk Software (9th), Enterprise Social Software (5th), AI Customer Support (3rd)
 

Mindshare comparison

As of July 2026, in the AI Customer Experience Personalization category, the mindshare of Deepset AI Platform is 0.7%, up from 0.1% compared to the previous year. The mindshare of Sendbird is 2.1%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Sendbird2.1%
Deepset AI Platform0.7%
Other97.2%
AI Customer Experience Personalization
 

Featured Reviews

CH
Gen Ai Engineer at extend 7.ai
Pipeline framework has transformed how I evaluate RAG models and optimize vector search
The best feature Deepset AI Platform offers is the pipeline feature that is very easy for me to compose the large language model as well as the vector database search and retrieval, allowing me to build the application and the evaluation script within a very short period of time. The pipeline feature and the ease of composing with large language models and vector search save me a lot of time by not writing the code from scratch. I just build the pipeline because Deepset AI Platform provides the out-of-the-box integration with the tools and stack that I am using, including the OpenAI model as well as the Pinecone API. I do not need to implement the details; I just use the existing tools in Haystack, pulling it together for the pipeline. This allows me to avoid too much detailed coding and saves me a lot of work, enabling me to focus on the evaluation. Deepset AI Platform positively impacts our organization because we previously did not use any framework for Gen AI applications, and the introduction of this stack provides a framework for our team. It lets our team think about it and shows that it is worth introducing a framework in the future.
Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Organized real-time customer chats have improved support efficiency and response handling
One thing I found unique about Sendbird is how smooth the real-time chat feels. It does not feel delayed or clunky. Conversations flow naturally, as though you are talking to someone in real time. If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance. That would make it much easier to optimize support without relying on external tools. One improvement I see for Sendbird would be more flexibility in customizing the chat interface, especially around how conversations are displayed for agents. Sometimes, when handling multiple chats, having better layout controls or quick filters would make it much easier to stay organized. I also would appreciate more built-in analytics inside the platform itself, such as clearer breakdowns of response times, chat resolution rates, and common customer issues. Right now, you often need external tools to get that level of insights. Overall, it works very well, but those improvements would make the day-to-day support work much smoother and much more efficient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature Deepset AI Platform offers is the pipeline feature that is very easy for me to compose the large language model as well as the vector database search and retrieval, allowing me to build the application and the evaluation script within a very short period of time."
"Specific outcomes since using Deepset AI Platform include ROI from fewer unsupported AI answers, faster context retrieval, and better manager trust in our quality answers."
"Sendbird is very flexible, and they have made great strides towards optimization."
"Sendbird has positively impacted my organization by giving the users of my product a feeling of community that we wanted to give, which has really increased the app usage time."
"Sendbird is reliable and generally crash-free."
"Sendbird has positively impacted my organization because we do not have to build custom chatbots with code, and we could do no-code deployment, which is simply straightforward."
"There are many useful features with Sendbird."
"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
"The Sendbird developer portal provides each step, including methods, making it easy to implement."
"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."
 

Cons

"Deepset AI Platform's accuracy and reliability of output are very good when the pipeline is simple and the data is already clean. However, when the data is not clean and the pipeline is complex, the quality and reliability of Deepset AI Platform decrease."
"For Sendbird to be improved, I would say creating more multi-platform SDKs is essential."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
"Sendbird can be improved by looking into the app ID and improvements on a daily basis."
"More analytics tools could be integrated into Sendbird."
"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
"One area that could be improved is the handling and visibility of unread message counts."
 

Pricing and Cost Advice

Information not available
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Top Industries

By visitors reading reviews
Construction Company
44%
Comms Service Provider
12%
Outsourcing Company
7%
Manufacturing Company
5%
Construction Company
22%
Manufacturing Company
17%
Financial Services Firm
7%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise5
Large Enterprise3
 

Questions from the Community

What needs improvement with Deepset AI Platform?
No improvements are needed for Deepset AI Platform.
What is your primary use case for Deepset AI Platform?
I have been using Deepset AI Platform for around six months. I use Deepset AI Platform mainly for Gen AI model evaluation for our RAG application. For example, we are using Deepset Haystack open-so...
What advice do you have for others considering Deepset AI Platform?
I do not have anything else to add about my main use case or how I use Deepset AI Platform in my process. I do not want to add anything else about the features. My advice for others looking into us...
What is your experience regarding pricing and costs for Sendbird?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...
What needs improvement with Sendbird?
One thing I found unique about Sendbird is how smooth the real-time chat feels. It does not feel delayed or clunky. Conversations flow naturally, as though you are talking to someone in real time. ...
What is your primary use case for Sendbird?
I have been using Sendbird for approximately two years. I have been using Sendbird mainly for customer communication and support work. During all this time, I have worked with its messaging feature...
 

Also Known As

No data available
Sendbird Calls, Sendbird Desk
 

Overview

Find out what your peers are saying about Sendbird, Amazon Web Services (AWS), Gong and others in AI Customer Experience Personalization. Updated: June 2026.
902,894 professionals have used our research since 2012.