No more typing reviews! Try our Samantha, our new voice AI agent.

Deepset AI Platform vs Gong comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Deepset AI Platform
Ranking in AI Customer Experience Personalization
27th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
AI Finance & Accounting (8th)
Gong
Ranking in AI Customer Experience Personalization
3rd
Average Rating
9.0
Number of Reviews
12
Ranking in other categories
Conversation Intelligence Software (1st), AI Sales & Marketing (2nd)
 

Mindshare comparison

As of July 2026, in the AI Customer Experience Personalization category, the mindshare of Deepset AI Platform is 0.7%, up from 0.1% compared to the previous year. The mindshare of Gong is 1.5%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Gong1.5%
Deepset AI Platform0.7%
Other97.8%
AI Customer Experience Personalization
 

Featured Reviews

CH
Gen Ai Engineer at extend 7.ai
Pipeline framework has transformed how I evaluate RAG models and optimize vector search
The best feature Deepset AI Platform offers is the pipeline feature that is very easy for me to compose the large language model as well as the vector database search and retrieval, allowing me to build the application and the evaluation script within a very short period of time. The pipeline feature and the ease of composing with large language models and vector search save me a lot of time by not writing the code from scratch. I just build the pipeline because Deepset AI Platform provides the out-of-the-box integration with the tools and stack that I am using, including the OpenAI model as well as the Pinecone API. I do not need to implement the details; I just use the existing tools in Haystack, pulling it together for the pipeline. This allows me to avoid too much detailed coding and saves me a lot of work, enabling me to focus on the evaluation. Deepset AI Platform positively impacts our organization because we previously did not use any framework for Gen AI applications, and the introduction of this stack provides a framework for our team. It lets our team think about it and shows that it is worth introducing a framework in the future.
Matheus Paschoalin - PeerSpot reviewer
Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees
Call reviews have boosted follow-ups and coaching but still need richer local insights and training
One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market. The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Specific outcomes since using Deepset AI Platform include ROI from fewer unsupported AI answers, faster context retrieval, and better manager trust in our quality answers."
"The best feature Deepset AI Platform offers is the pipeline feature that is very easy for me to compose the large language model as well as the vector database search and retrieval, allowing me to build the application and the evaluation script within a very short period of time."
"Gong has impacted my organization positively in a huge way because it gives me insight into what customers are saying, saves me a ton of time by not having to be on calls all day, and really helps direct and influence our marketing based on customer voice and the feedback and questions that come up for the sales teams."
"Gong has positively impacted my organization because as customer success managers and sales team members, we all have quite a few accounts."
"The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps."
"My advice to others looking into using Gong is to go for it; it's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate the answer with AI."
"Gong is totally stable in my experience, I think it is a really nice tool, and I really enjoy using it."
"Gong records all our calls, giving us feedback and creating a central platform for communication within our company."
"Having call recordings and summaries helps our team have complete visibility into calls."
"Gong has positively impacted my organization overall in terms of people not having to carry pen and paper, which they use regularly during meetings."
 

Cons

"Deepset AI Platform's accuracy and reliability of output are very good when the pipeline is simple and the data is already clean. However, when the data is not clean and the pipeline is complex, the quality and reliability of Deepset AI Platform decrease."
"I think the external sharing might need some work, as if Gong had the ability to edit the calls."
"Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT."
"Gong can be improved with the follow-up email feature."
"Gong does not integrate well within Microsoft Teams calendars; sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across."
"I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead; it has to improve more."
"These features might actually exist, but I never really use them since when I did, they weren't great."
"I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary."
"I find that Gong's AI features are still not there yet, especially when it comes to call follow-up or mutual action plans."
report
Use our free recommendation engine to learn which AI Customer Experience Personalization solutions are best for your needs.
902,894 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
44%
Comms Service Provider
12%
Outsourcing Company
7%
Manufacturing Company
5%
Manufacturing Company
11%
Financial Services Firm
9%
Construction Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

What needs improvement with Deepset AI Platform?
No improvements are needed for Deepset AI Platform.
What is your primary use case for Deepset AI Platform?
I have been using Deepset AI Platform for around six months. I use Deepset AI Platform mainly for Gen AI model evaluation for our RAG application. For example, we are using Deepset Haystack open-so...
What advice do you have for others considering Deepset AI Platform?
I do not have anything else to add about my main use case or how I use Deepset AI Platform in my process. I do not want to add anything else about the features. My advice for others looking into us...
What needs improvement with Gong?
Gong is such a great tool that it's hard for me to give input. I'm fascinated by it, and they always send emails about what has been changed recently. I don't have any suggestions at this time.
What is your primary use case for Gong?
My main use case for Gong has two parts: one is for sending the recording to the client in a secure way, and the other one is to prepare for calls. I go into the account and see what has been done ...
What advice do you have for others considering Gong?
My advice to others looking into using Gong is to go for it. It's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate ...
 

Comparisons

 

Overview

Find out what your peers are saying about Sendbird, Amazon Web Services (AWS), Gong and others in AI Customer Experience Personalization. Updated: June 2026.
902,894 professionals have used our research since 2012.