


Trellix Endpoint Detection and Response (EDR) and CylanceOPTICS are two well-regarded EDR solutions. Users are happier with the pricing and support of Trellix Endpoint Detection and Response (EDR), but CylanceOPTICS is considered superior in terms of features, making it worth the higher cost.
Features: Trellix Endpoint Detection and Response (EDR) offers advanced threat detection, real-time monitoring, and comprehensive forensic capabilities. CylanceOPTICS, on the other hand, uses AI-driven threat detection, predictive analysis, and automated response. CylanceOPTICS is preferred by users for its cutting-edge AI technology and proactive threat management features.
Room for Improvement: Users of Trellix Endpoint Detection and Response (EDR) suggest enhancements in integration capabilities and user-friendliness. CylanceOPTICS users highlight the need for better reporting tools and improved documentation. Trellix EDR should focus on streamlining integration, while CylanceOPTICS should improve its reporting and resource materials.
Ease of Deployment and Customer Service: Trellix Endpoint Detection and Response (EDR) users report a straightforward deployment process and responsive customer support. CylanceOPTICS also offers smooth deployment but receives mixed reviews on customer service efficiency. Trellix excels in customer support, whereas CylanceOPTICS sees some variability in response times.
Pricing and ROI: Trellix Endpoint Detection and Response (EDR) provides a competitive pricing structure and users report good ROI. CylanceOPTICS has a higher upfront cost but is deemed worth it due to its advanced features, leading to a satisfactory ROI. Trellix is favored for its cost-effectiveness, while CylanceOPTICS justifies its premium pricing with superior capabilities.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
I have contracted support and also have an operating control so I can get various types of support.
On our servers, we do not want it to touch our resources, so we deployed Sophos XDR on the server.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
I think scalability for Cortex XDR by Palo Alto Networks is good.
Cortex remains fast and responsive, even with increasing data and alerts.
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Cortex XDR is stable, offering high quality and reliable performance.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
So I have to use Sophos XDR on servers because Sophos XDR does not consume resources.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
I am seeing, for workflows, some sort of ethical hacking to test our environment.
Trellix Endpoint Detection and Response (EDR) is interesting and is a very good entry point that has been evolving through the last years.
They can enhance Trellix Endpoint Detection and Response (EDR) using AI now to do more enhanced reporting and more enhanced threat analysis.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Trellix Endpoint Detection and Response (EDR) has very good threat hunting capability.
I have spent efforts on training our managers and others - what can software do if the knowledge base is low?
All the tree of data that we have, which may be a lot of information to argue whether it is going to be a threat or not, can be analyzed.
| Product | Mindshare (%) |
|---|---|
| Cortex XDR by Palo Alto Networks | 3.4% |
| Trellix Endpoint Detection and Response (EDR) | 1.1% |
| CylanceOPTICS | 0.6% |
| Other | 94.9% |



| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 20 |
| Large Enterprise | 47 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 11 |
Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.
Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.
What are the key features of Cortex XDR?Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.
Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.
Reduce the time to detect and respond to threats. Trellix EDR helps security analysts quickly prioritize threats and minimize potential disruption.
Guided investigation automatically asks and answers questions while gathering, summarizing, and visualizing evidence from multiple sources—reducing the need for more SOC resources.
Cloud-based deployment and analytics enables your skilled security analysts to focus on strategic defense, instead of tool maintenance. Benefit from implementing the right solution for you.
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