

Kaspersky Endpoint Detection and Response Expert and CylanceOPTICS compete in the endpoint security category. While Kaspersky offers comprehensive features and robust customer support, CylanceOPTICS has the upper hand in innovative threat detection with machine learning benefits.
Features: Users value Kaspersky's in-depth threat analysis, automated response capabilities, and system hardening features. CylanceOPTICS is recognized for its AI-driven anomaly detection, predictive threat prevention, and innovative machine learning advantages.
Room for Improvement: Kaspersky could focus on simplifying configuration processes and enhancing third-party tool integration. CylanceOPTICS should work on better documentation, more intuitive management experience, and improving support materials for users.
Ease of Deployment and Customer Service: Kaspersky users report straightforward deployment with readily available and responsive support. CylanceOPTICS deployment tends to have a steeper learning curve, though it is generally smooth and users rely on Kaspersky's combination of ease and support.
Pricing and ROI: Kaspersky is seen as cost-effective, delivering good ROI through a broad feature set. CylanceOPTICS is priced higher, but its innovative technologies justify the premium. Kaspersky's affordability is a key strength, while CylanceOPTICS' advanced features validate its higher price point.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
I rate the technical support from Kaspersky a 10, as they respond quickly with engineers joining the conversation within three to five minutes.
I have my own independent team for Kaspersky deployment and operational support, so I am not dependent on Kaspersky's backend technical support.
From my perspective, the local team and the support team of Kaspersky Endpoint Detection and Response Expert need to be more accurate and more responsible.
Kaspersky Endpoint Detection and Response Expert is very scalable, working with high availability techniques across three main data centers in my organization.
I believe Kaspersky Endpoint Detection and Response Expert is scalable, as I can keep adding agents without hard limitations.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
It effectively detects new applications and requires whitelisting based on assessments discussed with the technical teams or vendors.
Customers using Kaspersky Endpoint Detection and Response Expert can manage environments with as few as 100 endpoints or as many as 5,000 endpoints very effectively.
I haven't found any issues with this particular solution, and there's no room for improvement for Kaspersky Endpoint Detection and Response Expert.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
A centralized dashboard is a primary requirement, as it would facilitate easier management without needing to install multiple agents.
Deployment with the console directly, without depending on other workers to deploy the agents, would be beneficial.
Compared to my previous product, Kaspersky Endpoint Detection and Response Expert is not up to the mark; it's below my rating.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
The pricing is nominal when we compare it with other solutions.
Compared to other products, the pricing for Kaspersky Endpoint Detection and Response Expert is almost the same.
The ATP functionality is quite strong because it utilizes the behavioral analytics engine in the backend, which employs machine learning mechanisms to identify any kind of vulnerability or exploit running on the operating system level and the network level.
Almost all our clients use the Patch Management, vulnerability, and integration feature.
The product is strong enough and capable of handling the type of detections as protection and security.
| Product | Market Share (%) |
|---|---|
| Kaspersky Endpoint Detection and Response Expert | 1.5% |
| CylanceOPTICS | 0.5% |
| Other | 98.0% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 4 |
| Large Enterprise | 18 |
Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.
Kaspersky Endpoint Detection and Response Expert is a comprehensive cybersecurity solution designed to detect and respond to advanced threats in real time. It combines advanced threat intelligence, machine learning algorithms, and behavioral analysis to provide proactive protection against sophisticated attacks.
With its centralized management console, security teams can easily monitor and investigate incidents, while automated response capabilities enable quick remediation. This solution offers deep visibility into endpoint activities, allowing organizations to identify and mitigate potential risks effectively. Kaspersky Endpoint Detection and Response Expert is a powerful tool for enhancing the overall security posture of businesses, ensuring the protection of critical assets and sensitive data.
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