We performed a comparison between CyberArk Privileged Access Manager and i-Sprint AccessMatrix Universal Access Management based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."CyberArk PAM can be easily automated."
"It is a robust product."
"AIM has been a great help in automating password retrieval which removes the need for hard-coded credentials."
"I really like the PTA (Privileged Threat Analytics). I find this the best feature."
"The most valuable aspects of the solution include password management and Rest API retrieval of vaulted credentials."
"It is useful for protecting passwords. If you need to do access security management, you can first use the CyberArk console, and after that, you can connect the firewall interface or firewall command line. Similarly, if you need to do an RDP session, you need to first log in to CyberArk before connecting to the Windows RDP session. This way, the admin doesn't know the password, and that password is changed immediately. To change the password, you first discover the old password in the network, and after that, you can change the password."
"Technical support is very helpful whenever we have any questions."
"It provides an accountability to the individuals who are using it, knowing that it is audited and tracked."
"The feature that I have found the most valuable is that they are open to connecting with any token. For example, a year ago, we were looking for a soft token, and we started to look for alternatives. They are open to connecting with any token that we looking for."
"The solution has high support capability."
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"The web access piece needs improvement. We have version 9.5 or 9.9.5, and now we have to upgrade to version 10."
"The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide this service. While English language support is of good quality, there is a significant shortage of partners capable of meeting the demand locally."
"I would like easier integrations for creating an online dashboard that executives would look at or are able to run reports from the tool."
"There is a learning curve when it comes to planning out the deployment strategy, but once it is defined, it runs itself."
"When I was a component owner for PAM's Privileged Threat Analytics (PTA) component, what I wanted was a clear mapping to the MITRE ATT&CK framework, a framework which has a comprehensive list of use cases. We reached out to the vendor and asked them how much coverage they have of the uses cases found on MITRE, which would have given us a better view of things while I was the product owner. Unfortunately they did not have the capability of mapping onto MITRE's framework at that time."
"Overall what I would really love to see is the third-party PAS reporter tool pulled more into the overall solution, ideally as its own deployable component service installation package."
"We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process."
"They are sometimes not flexible with things. For instance, from one day to another, there might be something that had been done years ago by CyberArk, then they say, "We do not support that." You then have to initiate a complaint and start working with them. Things might become complicated and months pass while you are working with them. Usually, they are good and fast, but sometimes they seem to be blocked with problems, e.g., you will suddenly be working with another team instead of the team that you were working with the day before."
"The tool needs to improve its cloud capability."
"The user interface is not quite good and easy to use. There are a lot of menus, and the look and feel is not modern like a modern app."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews while i-Sprint AccessMatrix Universal Access Management is ranked 24th in Access Management with 2 reviews. CyberArk Privileged Access Manager is rated 8.8, while i-Sprint AccessMatrix Universal Access Management is rated 8.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of i-Sprint AccessMatrix Universal Access Management writes "A stable and scalable solution with reasonable pricing ". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas i-Sprint AccessMatrix Universal Access Management is most compared with .
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