CyberArk Endpoint Privilege Manager vs KACE Systems Management Appliance (SMA) comparison

CyberArk Endpoint Privilege Manager vs. KACE Systems Management Appliance (SMA)

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.1

CyberArk Endpoint Privilege Manager enhances security, reduces risks and costs, saves resources, and protects sensitive information effectively.

Sentiment score

7.3

KACE SMA increases efficiency and productivity, offering rapid ROI by streamlining operations and reducing time, costs, and staffing needs.

Deploying CyberArk Endpoint Privilege Manager has secured the infrastructure, which saves money, time, and resources.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

I consider CyberArk Endpoint Privilege Manager's return on investment to be good since it effectively accomplishes the goals expected from privilege access management solutions.

Diego Rivera

Commercial and Technical Professional Manager at Evolution Technologies Group

The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Customer Service

Sentiment score

6.2

CyberArk Endpoint Privilege Manager support is knowledgeable but needs improvements in response times, accessibility, and first-level assistance.

Sentiment score

6.6

KACE SMA support is praised for its expertise and 24/7 availability, with occasional room for flexibility improvement.

They respond immediately to our inquiries, resolve issues promptly, and provide valuable guidance, especially in critical situations.

Security Delivery Analyst at Accenture

We engage them when needed and receive prompt responses that typically resolve our issues.

Global Security Systems Consultant at a insurance company with 10,001+ employees

Earlier, we received support for normal tickets within a day, but now it takes one or two days to resolve issues.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.

Server Administrator III at a university with 1,001-5,000 employees

The customer service is very good, providing quick customer support in Spanish.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Scalability Issues

Sentiment score

7.7

CyberArk Endpoint Privilege Manager efficiently scales for large deployments, praised for growth-centered architecture despite integration complexities.

Sentiment score

7.2

KACE Systems Management Appliance efficiently supports various organization sizes, excelling in integration, scalability, and comprehensive network management.

We can set permissions per team or department, allowing some teams to elevate specific applications while others have different permissions.

Global Security Systems Consultant at a insurance company with 10,001+ employees

CyberArk Endpoint Privilege Manager is quite scalable.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Security Delivery Analyst at Accenture

The available reports and other security tools assist in scaling it according to my organization's needs.

Gani Habib

Cybersecurity Manager at Tata Consultancy

The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.

Avocat at Star Boxes India Pvt Ltd

We have outgrown the size of one KACE appliance and are now running two.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Server Administrator III at a university with 1,001-5,000 employees

Stability Issues

Sentiment score

8.2

CyberArk Endpoint Privilege Manager is stable, with 99.99% uptime, reliable on Windows, needing console improvements and minimal memory.

Sentiment score

8.1

KACE Systems Management Appliance is praised for its stability, reliability, and efficient performance, with swift recovery during incidents.

It is a robust solution that has effectively supported our environment without major issues.

Security Delivery Analyst at Accenture

Since implementing it, we have not experienced any outages or stability issues.

Global Security Systems Consultant at a insurance company with 10,001+ employees

CyberArk Endpoint Privilege Manager offers multiple options for creating and stopping policies.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

No quotes available

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Room For Improvement

CyberArk Endpoint Privilege Manager needs improved integration, user interface, and pricing, along with enhanced compatibility and functionality.

KACE Systems Management Appliance struggles with scalability, usability, customization, integration, image deployment, and technical support responsiveness.

CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications.

Global Security Systems Consultant at a insurance company with 10,001+ employees

Currently, no user-based policy option is available inside the EPM console.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

Some features provided in the self-hosted version of EPM are not supported in the software as a service version, like connection to some analysis applied by Palo Alto.

Marek Neumann

Solution Architect at PwC

Currently, we have to go into each org to deploy applications when we need them all across the university.

Server Administrator III at a university with 1,001-5,000 employees

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Setup Cost

CyberArk Endpoint Privilege Manager's high pricing is justified by its quality, features, and appeal to large enterprises in finance.

KACE Systems Management Appliance offers cost-effective enterprise solutions, although potentially expensive for small businesses, with no additional feature costs.

CyberArk Endpoint Privilege Manager is slightly expensive, but costs can be negotiated to become more competitive.

Gani Habib

Cybersecurity Manager at Tata Consultancy

CyberArk Endpoint Privilege Manager is costly compared to other solutions.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost.

Padmanabha Hegde

Manager at a computer software company with 1,001-5,000 employees

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

Avocat at Star Boxes India Pvt Ltd

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Server Administrator III at a university with 1,001-5,000 employees

Valuable Features

CyberArk Endpoint Privilege Manager enhances security by managing privileges, integrating seamlessly, and preventing ransomware while ensuring regulatory compliance.

KACE SMA offers integrated, centralized IT management for efficient software deployment, asset management, and security with customizable inventories.

CyberArk Endpoint Privilege Manager effectively reduces malicious content in applications by allowing us to identify and block dangerous applications.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Security Delivery Analyst at Accenture

It allows them to granularly manage controls to prevent some malicious activities on the endpoint machine.

reviewer1247523

Head of Sales Services Department at a comms service provider with 51-200 employees

CyberArk Endpoint Privilege Manager enhances computer security by providing minimal access, effectively preventing ransomware attacks.

Gani Habib

Cybersecurity Manager at Tata Consultancy

Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.

Server Administrator III at a university with 1,001-5,000 employees

The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Categories and Ranking

CyberArk Endpoint Privilege...

Ranking in Endpoint Compliance

5th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Privileged Access Management (PAM) (3rd), Anti-Malware Tools (5th), Application Control (5th), Ransomware Protection (5th)

KACE Systems Management App...

Ranking in Endpoint Compliance

8th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (3rd), Remote Monitoring and Management (RMM) (12th), Patch Management (10th), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of August 2025, in the Endpoint Compliance category, the mindshare of CyberArk Endpoint Privilege Manager is 7.8%, up from 7.0% compared to the previous year. The mindshare of KACE Systems Management Appliance (SMA) is 4.0%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Compliance

Featured Reviews

Helps secure the infrastructure and control users with admin rights

Lead Consultant at Aujas Networks Pvt Ltd

There are many features that are currently missing. A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good. Currently, no user-based policy option is available inside the EPM console. We can only create computer-based policies. The database is available, but there is a drawback in not being able to create local groups on the EPM console. We only have to depend on Active Directory. This limits infrastructure security as we depend on the Active Directory team to manage user groups. If they remove any users, we lose control. If we could create groups locally and block them or set specific policies, we would have more control. Local endpoint management is missing from the EPM site. Moreover, there is an issue with policies not running as expected when we make enhancements. We have to find multiple ways to whitelist applications or enhance policies.

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Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

11%

Government

University

12%

Government

10%

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Looking for recommendations and a pros/cons template for software to detect insider threats

This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...

What do you like most about CyberArk Endpoint Privilege Manager?

The most valuable feature of the solution is its performance.

What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?

I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing t...

What is your experience regarding pricing and costs for Quest KACE Systems Management?

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

What needs improvement with Quest KACE Systems Management?

I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...

What is your primary use case for Quest KACE Systems Management?

My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...

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Compared 10% of the time

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Product Reports

CyberArk Endpoint Privilege Manager

August 2025

CyberArk Endpoint Privilege Manager report

Download CyberArk Endpoint Privilege Manager product report

KACE Systems Management Appliance (SMA)

August 2025

KACE Systems Management Appliance (SMA) report

Download KACE Systems Management Appliance (SMA) product report

Also Known As

Viewfinity

Dell KACE Systems Management

Overview

CyberArk Endpoint Privilege Manager, a critical and foundational endpoint control addresses the underlying weaknesses of endpoint defenses against a privileged attacker and helps enterprises defend against these attacks through removing local admin rights, enforcing least privilege, and implementing foundational endpoint security controls across all Windows, macOS and Linux endpoints from hybrid to cloud environments.

Click here for a free 30 day trial: CyberArk Endpoint Privilege Manager free trial

CyberArk

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

Sample Customers

Information Not Available

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King