CRM & Sales Bay vs Intercom Customer Communications Platform comparison

EngageBay and Intercom are both solutions in the CRM category. EngageBay is ranked #170, while Intercom is ranked #29 with an average rating of 9.0. EngageBay holds a 0.0% mindshare in CRM, compared to Intercom’s 0.3% mindshare. Additionally, 100% of Intercom users are willing to recommend the solution.

CRM & Sales Bay

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Intercom Customer Communica...

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100% willing to recommend

CRM & Sales Bay

Intercom Customer Communica...

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Executive SummaryUpdated on Apr 20, 2025

Intercom Customer Communications Platform and CRM & Sales Bay compete in the customer communication and CRM space. Intercom seems to have the upper hand in terms of flexibility and integration, while CRM & Sales Bay stands out with its comprehensive CRM capabilities and advanced analytics.

Features: Intercom offers automated messaging, chatbots, and integrations with third-party platforms, ensuring smooth communication channels. CRM & Sales Bay provides robust CRM functionalities, lead management, and in-depth analytics to aid businesses in data-driven decision-making.

Ease of Deployment and Customer Service: Intercom has a straightforward deployment process supported by extensive onboarding resources and responsive customer support. CRM & Sales Bay requires more involved setup due to its extensive features but balances this with comprehensive support and training to ensure successful deployment.

Pricing and ROI: Intercom offers a scalable pricing model that generally features lower setup costs, appealing to smaller businesses seeking quicker ROI. CRM & Sales Bay, with higher initial costs, provides significant ROI for larger organizations through its extensive CRM functionalities and is suited for enterprises needing a comprehensive solution.

To learn more, read our detailed CRM Report (Updated: May 2025).

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May 2025

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Review summaries and opinions

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Categories and Ranking

CRM & Sales Bay

Ranking in CRM

170th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Intercom Customer Communica...

Ranking in CRM

29th

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (12th), Social CRM (6th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of CRM & Sales Bay is 0.0%, up from 0.0% compared to the previous year. The mindshare of Intercom Customer Communications Platform is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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Karan-Singh

Account Executive at Speak Ai

A good tool that can be used to capture inbound leads and manage all customer interactions

Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for all the users. If my colleague and I are using the solution simultaneously and I create a tag for a specific lead, then that tag would not be visible to my colleague for about three to four minutes. Since the solution is great at capturing leads and giving me an overview of all the people interacting with our platform, I would love to see a CRM structure created. We can create a pipeline in the solution itself, and then it can give us that CRM experience.

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Questions from the Community

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What do you like most about Intercom Customer Communications Platform?

The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.

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What needs improvement with Intercom Customer Communications Platform?

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What is your primary use case for Intercom Customer Communications Platform?

We use the solution to capture leads and interact with them. Our company manages all the customer interactions through the solution.

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Comparisons

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Product Reports

Buyer's Guide

CRM

May 2025

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Buyer's Guide

CRM Customer Engagement Centers

May 2025

Intercom Customer Communications Platform report

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Also Known As

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Intercom

Overview

CRM & Sales Bay is a comprehensive customer relationship management and sales platform that helps businesses manage and track customer interactions and sales processes.

With seamless integration capabilities, an intuitive user interface, advanced analytics, and effective communication tools, users have reported improved sales management, increased customer satisfaction, and the ability to make data-driven decisions.

EngageBay

Intercom Customer Communications Platform enhances interactions by offering robust tools designed to streamline customer engagement and support, effectively catering to modern business communication needs.

Providing a comprehensive approach to customer interaction, Intercom facilitates seamless conversation management through its adaptable suite of messaging, logistical, and analytical features. Frequently utilized for customer support and marketing, its flexibility and user-friendly design encourage efficient communication. While offering valuable insights through analytics, some users note areas for improvement in customizability and pricing models, pointing towards a potential enhancement in fine-tuning its cost-effectiveness and adaptability to diverse business strategies.

What are the standout features of Intercom?

Live Chat: Immediate customer support through real-time messaging.
Automated Bot: Streamlines inquiries by handling routine questions.
Integration Capabilities: Connects seamlessly with third-party tools.
Inbox Management: Organizes conversations for efficient response.

What benefits and ROI should users look for?

Enhanced Customer Satisfaction: Faster resolutions lead to happier clients.
Improved Team Efficiency: Automation reduces manual workload.
Actionable Analytics: Data-driven insights optimize strategies.
Scalable Solutions: Adapts to growing business demands.

Industries such as e-commerce, SaaS, and tech-driven businesses often implement Intercom for its ability to provide personalized customer journeys. Its messaging platform excels in maintaining customer relationships and resolving issues quickly, which is crucial in these fast-paced sectors.

Intercom

Sample Customers

1. Adobe 2. Airbnb 3. Amazon 4. Apple 5. AT&T 6. Bank of America 7. Coca-Cola 8. Dell 9. Disney 10. Ebay 11. FedEx 12. Ford 13. Google 14. Home Depot 15. IBM 16. Intel 17. JPMorgan Chase 18. Kraft Heinz 19. LinkedIn 20. McDonald's 21. Microsoft 22. Nike 23. Oracle 24. PepsiCo 25. Procter & Gamble 26. Prudential Financial 27. SAP 28. Salesforce 29. Shell 30. Toyota 31. Visa 32. Walmart 33. WeWork

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