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Cortex vs SCSM comparison

Cortex and Microsoft are both solutions in the IT Service Management (ITSM) category. Cortex is ranked #21 with an average rating of 8.0, while Microsoft is ranked #11 with an average rating of 7.4. Additionally, 66% of Cortex users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.
Cortex
Read 3 Cortex reviews
  • 80 Views
  • 25 Comparison Views
66% willing to recommend
SCSM
Read 26 SCSM reviews
  • 896 Views
  • 495 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Cortex compete in the IT service management space. Cortex has the upper hand in features, while SCSM stands out for pricing and customer support.

Features: SCSM integrates extensively with Microsoft products, making it suitable for Microsoft-centric environments and providing strong ticket management and reporting. Cortex focuses on broader automation capabilities and enhanced analytics, appealing to data-driven decision-making organizations. Cortex offers comprehensive data insights and automation, while SCSM is tailored for environments heavily reliant on Microsoft technologies.

Ease of Deployment and Customer Service: SCSM integrates seamlessly with Microsoft infrastructures, ensuring a straightforward deployment path. Its customer service is known for being responsive and accessible. Cortex may be complex initially due to its rich features but provides thorough support during onboarding. SCSM is preferred for quick deployment, and Cortex offers detailed assistance during transitions.

Pricing and ROI: SCSM is attractive with its lower implementation costs, offering significant ROI for budget-conscious enterprises with minimal upfront investment. Cortex, although higher in price, provides substantial ROI due to its comprehensive features, favoring businesses that prioritize long-term value over initial costs. SCSM's appeal lies in its affordability, while Cortex suits those investing in extensive functionality.

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Buyer's Guide
Cortex vs. SCSM
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex
Ranking in IT Service Management (ITSM)
21st
Average Rating
8.0
Reviews Sentiment
5.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SCSM
Ranking in IT Service Management (ITSM)
11th
Average Rating
7.0
Reviews Sentiment
6.6
Number of Reviews
26
Ranking in other categories
Help Desk Software (12th)
 

Featured Reviews

NikhilSharma1 - PeerSpot reviewer
Provides comprehensive network visibility and helps us identify threats efficiently
The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.
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PraveenSharma3 - PeerSpot reviewer
Enhanced remote functionality complements intricate admin management
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's stability is generally good."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"The solution's most valuable feature is writing playbooks."
"SCCM provides remote tool functionality, which is not in Intune."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
"It is quite scalable."
"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."
"The solution's setup process is relatively straightforward due to the familiar deployment steps similar to other Microsoft solutions."
"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."
More SCSM pros
 

Cons

"It's quite lagging and not very fast."
"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."
"It would be more beneficial to integrate threat intelligence in Cortex."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator."
"It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow."
"Once we had an issue with a desktop download that would not open."
"The major issues with SCSM include its severe slowness, especially on the client side, and the lack of comprehensive reporting tools."
More SCSM cons
 

Pricing and Cost Advice

"Cortex is an expensive solution."
"Cortex XDR is a costly solution."
"It's cheaper compared to its competitors."
"The pricing is reasonable."
"The license for SCSM is cheap."
"The platform is competitively priced."
"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
"It is an expensive solution."
"It is a lower price vs. other things on the market."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
"I would rate the pricing as two out of five."
More SCSM pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Government
27%
Computer Software Company
11%
Manufacturing Company
11%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Cortex?
Cortex is an expensive solution.
See all answers
What needs improvement with Cortex?
It would be more beneficial to integrate threat intelligence in Cortex.
See all answers
What is your primary use case for Cortex?
With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.
See all answers
What do you like most about SCSM?
The solution offers good productivity at a low price point.
See all answers
What is your experience regarding pricing and costs for SCSM?
We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.
See all answers
What needs improvement with SCSM?
From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...
See all answers
 

Comparisons

No data available
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Compared 17% of the time
ManageEngine ServiceDesk Plus vs SCSM Logo
ManageEngine ServiceDesk Plus vs SCSM
Compared 16% of the time
JIRA Service Management vs SCSM Logo
JIRA Service Management vs SCSM
Compared 11% of the time
More SCSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
Cortex reportDownload Cortex product report
Buyer's Guide
SCSM
April 2025
SCSM reportDownload SCSM product report
 

Also Known As

No data available
System Center Service Manager
 

Overview

Cortex is a robust data analysis and automation platform designed for streamlining complex workflows and enhancing decision-making for professionals across industries. Its functionalities aim to provide efficiency and accuracy, catering to the demands of a tech-savvy audience.

Cortex offers a comprehensive suite of tools tailored for data-driven environments, focusing on seamless integration and workflow automation. It assists users in processing large datasets with precision, ensuring valuable insights are delivered effectively. The platform's adaptability allows for customization to specific industry requirements, making it a versatile choice for businesses seeking to optimize performance. While Cortex is equipped with powerful features, users may find room for improvement in areas like scalability and user experience enhancement, ensuring it evolves to meet future technological advancements.

What are Cortex's most valuable features?
  • Data Processing: Efficient handling of large volumes of data ensures precision in analysis.
  • Workflow Automation: Streamlines repetitive tasks for improved productivity.
  • Integration Capabilities: Seamless connection with existing systems for unified operations.
  • Customization Options: Flexible settings tailored to industry-specific needs.
  • Real-time Insights: Delivers immediate data-driven insights for informed decision-making.
What benefits should users look for?
  • Time Efficiency: Significant reduction in time spent on manual data handling.
  • Cost Reduction: Automation leads to decreased operational costs over time.
  • Improved Accuracy: Enhanced precision in data analysis and reporting.
  • Scalability: Ability to grow and adapt as requirements change.
  • Informed Decisions: Access to real-time data improves strategic decision-making.

Cortex finds application in industries such as finance, healthcare, and manufacturing, where data accuracy and efficiency are crucial. In finance, it aids in risk assessment and fraud detection. Healthcare benefits from its data handling to streamline patient management and improve treatment protocols. In manufacturing, Cortex optimizes supply chain processes and resource allocations. Its adaptability to specific industry requirements emphasizes its utility as a versatile tool in data-driven settings.

Cortex
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Microsoft
 

Sample Customers

Information Not Available
Fibabanka, UMC Health System
Buyer's Guide
Cortex vs. SCSM
April 2025
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