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I can speak for fewer employees needed because we used to require many analysts to deal with all the alerts that we were generating, but now we have about 90 to 95% of the alerts already automated through Tines, which requires tremendous time saved and a ton of reduction in the number of analysts required.
In some domains, we were in a position to actually let go of people, meaning at least two people have been reduced from one team, which saves a lot of cost for the organization.
We did not see proper value in it, whereas other platforms would have given much higher value for us.
With premium support, core Palo Alto technical experts handle issues directly.
It is ineffective in terms of responding to basic queries and addressing future requirements.
I had a dedicated person allocated for supporting, and even with them, it was very good.
Whenever we hit roadblocks or issues with the platform or story, even if it was our mistake, the people from the most senior engineering team of Tines immediately were willing to get on call with us.
I would rate the customer support a ten on a scale of one to ten.
The support and engineering team is quick to resolve bugs and respond promptly.
Without proper integration, scaling up with more servers is meaningless.
The SOC team is responsible for fully managing Cortex XSIAM.
Cortex XSIAM is highly scalable.
It is built for growing teams and has more complex automation capacity.
Whenever this became insufficient, we could easily reach out to the Tines team where they immediately gave us a remedy or fixed the issue.
From the workloads we have, it can scale for different workflows and add more workflows.
The product was easy to install and set up and worked right.
With continuous integration that the colleagues probably are doing, it is becoming better and better.
Overall, Cortex XSIAM is stable.
The tool is stable up to ninety-nine point nine percent.
Tines is very stable.
Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long.
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports.
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing.
Reporting and dashboards could be more advanced for deeper analysis.
The issue with the Implode action is that once we get a certain number of events into the Implode action, we lose context of all the events except the last one that came in, so it is a bit difficult to send data back once it goes through the Implode action.
I think they need to add more intelligence to the workflow layer because, depending upon what they have right now, it could be possible for Claude or Copilot or ChatGPT to have that feature quickly.
The first impression is that XSIAM would be more expensive than others we tried.
The product is very expensive.
Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable.
Tines required no setup cost since we just used their cloud tier and built everything with internal engineering resources.
My experience with pricing, setup cost, and licensing is very good.
I did not handle the purchasing side, so I did not actually know the exact pricing or the licensing details.
The advanced visualization capabilities of the product are important for understanding security trends in an organization.
To have Cortex XSIAM available is to basically have integration of all log sources, all alerting, and so on and so forth from firewalls and different tools, to get everything in one place, and afterwards to be able to build on the information that is coming.
One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities.
It helps in streamlining our security operations effectively and efficiently without requiring coding knowledge.
What stands out mostly about Tines's features is the integrations. It connects easily with tools such as Slack, emails, and spreadsheets, and it makes data moves automatically without much work.
Tines caught the failure and queued them automatically. We did not lose a single student log.
| Product | Mindshare (%) |
|---|---|
| Cortex XSIAM | 1.4% |
| Splunk Enterprise Security | 8.2% |
| IBM Security QRadar | 5.6% |
| Other | 84.8% |
| Product | Mindshare (%) |
|---|---|
| Tines | 3.5% |
| Microsoft Sentinel | 9.6% |
| Palo Alto Networks Cortex XSOAR | 8.7% |
| Other | 78.2% |

| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
Cortex XSIAM acts as a critical element for SOC foundations, integrating SIEM and EDR capabilities, valued for threat detection and seamless security orchestration with Palo Alto Networks products.
Organizations find Cortex XSIAM beneficial for SOC foundations due to its capability to integrate SIEM and EDR tools, facilitating data collection, detection, and response. It connects with third-party data sources while reducing management effort and offering cost-effective alternatives to competitors like CrowdStrike and Trend Micro. Featuring automation and integration with Palo Alto Networks products, Cortex XSIAM enhances threat detection. Unified architecture allows a comprehensive view of attacks, further supported by machine learning and integration with existing vendor solutions, ensuring that users gain insights without significant manual log analysis.
What are Cortex XSIAM's key features?
What benefits are evident in Cortex XSIAM reviews?
Industries implement Cortex XSIAM mainly in technology-driven sectors where centralized endpoint protection and automation of forensic investigation are paramount. By integrating several third-party systems for incident response, companies in competitive markets leverage its attributes for heightened operational security efficiency. However, users note areas for improvement, such as Attack Surface Management and integration enhancements, to better suit tech-heavy industries needing extensive connectivity with cybersecurity solutions.
Tines offers a low-code platform designed for automating tasks without needing coding expertise, integrating easily with other tools to streamline workflows, enhance incident response, and improve error management.
Tines provides organizations with a powerful and flexible tool for automating security and IT processes. Its low-code interface and seamless API integration simplify task automation, making it ideal for repetitive jobs like alert detection and incident response. The platform supports real-time updates, data enrichment, and efficient information gathering through webhooks and HTTP request management. Integration with platforms such as Slack and Microsoft Defender ensures streamlined operations, while the AI Copilot workbench supports advanced workflow orchestration. However, users often seek improvements in areas like AI functionality, UI complexity, onboarding, and debugging.
What are the key features of Tines?In industries such as cybersecurity and IT service management, Tines is implemented to automate workflows related to threat intelligence, phishing investigations, and ticket management. This integration of AI and automation ensures high-stakes data pipelines are efficiently managed, enhancing operational reliability and reducing the potential for human errors in routine operations.
We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.