No more typing reviews! Try our Samantha, our new voice AI agent.

Cortex XSIAM vs Tines comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.3
Cortex XSIAM achieved savings over $500,000 by automating over half of detection and response, optimizing incident management.
Sentiment score
6.5
Tines automation reduced analyst needs by 30%, enhancing response time and productivity, with a 20% improved efficiency.
I can speak for fewer employees needed because we used to require many analysts to deal with all the alerts that we were generating, but now we have about 90 to 95% of the alerts already automated through Tines, which requires tremendous time saved and a ton of reduction in the number of analysts required.
Cyber Security Engineer at a tech vendor with 1,001-5,000 employees
In some domains, we were in a position to actually let go of people, meaning at least two people have been reduced from one team, which saves a lot of cost for the organization.
Head of Cyber Defense Center
We did not see proper value in it, whereas other platforms would have given much higher value for us.
Automation Engineer at a educational organization with 11-50 employees
 

Customer Service

Sentiment score
6.1
Cortex XSIAM technical support experiences vary, with premium support praised for expertise, while distributor-based support quality fluctuates.
Sentiment score
7.4
Tines' customer service is highly rated for swift AI-powered support and accessible communication, despite not being available 24/7.
With premium support, core Palo Alto technical experts handle issues directly.
Team Lead, Security at seamlessinfotech.com
It is ineffective in terms of responding to basic queries and addressing future requirements.
Associate Director at a financial services firm with 5,001-10,000 employees
I had a dedicated person allocated for supporting, and even with them, it was very good.
Cybersecurity Architect at a computer software company with 10,001+ employees
Whenever we hit roadblocks or issues with the platform or story, even if it was our mistake, the people from the most senior engineering team of Tines immediately were willing to get on call with us.
Cyber Security Engineer at a tech vendor with 1,001-5,000 employees
I would rate the customer support a ten on a scale of one to ten.
Head of Cyber Defense Center
The support and engineering team is quick to resolve bugs and respond promptly.
Security Delivery Manager at Accenture
 

Scalability Issues

Sentiment score
6.6
Cortex XSIAM excels in scalability and cloud deployment, though integration affects performance and some prefer more on-premises functionality.
Sentiment score
8.2
Tines scales efficiently, managing complex workflows and diverse environments, seamlessly supporting enterprise applications without performance concerns.
Without proper integration, scaling up with more servers is meaningless.
Associate Director at a financial services firm with 5,001-10,000 employees
The SOC team is responsible for fully managing Cortex XSIAM.
Cybersecurity Architect at a computer software company with 10,001+ employees
Cortex XSIAM is highly scalable.
SOC Analyst at OVELOSEC
It is built for growing teams and has more complex automation capacity.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Whenever this became insufficient, we could easily reach out to the Tines team where they immediately gave us a remedy or fixed the issue.
Cyber Security Engineer at a tech vendor with 1,001-5,000 employees
From the workloads we have, it can scale for different workflows and add more workflows.
Head of Cyber Defense Center
 

Stability Issues

Sentiment score
7.5
Cortex XSIAM is cloud-based, reliable, with minimal maintenance, and occasional update issues are quickly resolved, enhancing performance.
Sentiment score
8.6
Tines is highly reliable with minimal downtime, high accuracy, seamless updates, and consistently supports uninterrupted workflows effectively.
The product was easy to install and set up and worked right.
Owner at Xelere
With continuous integration that the colleagues probably are doing, it is becoming better and better.
Cybersecurity Architect at a computer software company with 10,001+ employees
Overall, Cortex XSIAM is stable.
SOC Analyst at OVELOSEC
The tool is stable up to ninety-nine point nine percent.
Security Delivery Manager at Accenture
Tines is very stable.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
 

Room For Improvement

Cortex XSIAM needs better integration, usability, pricing, data management, and support for enhanced performance and flexibility.
Tines faces UI challenges, insufficient documentation, and compliance issues, requiring enhanced customization, onboarding, and expansion beyond security applications.
Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long.
Associate Director at a financial services firm with 5,001-10,000 employees
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports.
SOC Analyst at OVELOSEC
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing.
Solutions Architect at ostec
Reporting and dashboards could be more advanced for deeper analysis.
Security Delivery Manager at Accenture
The issue with the Implode action is that once we get a certain number of events into the Implode action, we lose context of all the events except the last one that came in, so it is a bit difficult to send data back once it goes through the Implode action.
Cyber Security Engineer at a tech vendor with 1,001-5,000 employees
I think they need to add more intelligence to the workflow layer because, depending upon what they have right now, it could be possible for Claude or Copilot or ChatGPT to have that feature quickly.
Head of Cyber Defense Center
 

Setup Cost

Cortex XSIAM is expensive with variable pricing, complexity in licensing, and additional costs for functionalities and resources.
Tines is praised for cost-effective integration, ease of use, helpful support, dedicated account managers, and favorable licensing.
The first impression is that XSIAM would be more expensive than others we tried.
Owner at Xelere
The product is very expensive.
Associate Director at a financial services firm with 5,001-10,000 employees
Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable.
Director at MICROLOGIC NETWORKS PRIVATE LIMITED
Tines required no setup cost since we just used their cloud tier and built everything with internal engineering resources.
Automation Engineer at a educational organization with 11-50 employees
My experience with pricing, setup cost, and licensing is very good.
Head of Cyber Defense Center
I did not handle the purchasing side, so I did not actually know the exact pricing or the licensing details.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
 

Valuable Features

Cortex XSIAM enhances incident response with automation, integration, and machine learning, providing comprehensive network security and threat identification.
Tines' API integration offers no-code ease, flexibility, real-time automation, excellent support, and robust app integrations for efficiency.
The advanced visualization capabilities of the product are important for understanding security trends in an organization.
Solutions Architect at ostec
To have Cortex XSIAM available is to basically have integration of all log sources, all alerting, and so on and so forth from firewalls and different tools, to get everything in one place, and afterwards to be able to build on the information that is coming.
Cybersecurity Architect at a computer software company with 10,001+ employees
One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities.
Owner at Xelere
It helps in streamlining our security operations effectively and efficiently without requiring coding knowledge.
Security Delivery Manager at Accenture
What stands out mostly about Tines's features is the integrations. It connects easily with tools such as Slack, emails, and spreadsheets, and it makes data moves automatically without much work.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Tines caught the failure and queued them automatically. We did not lose a single student log.
Automation Engineer at a educational organization with 11-50 employees
 

Categories and Ranking

Cortex XSIAM
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Security Information and Event Management (SIEM) (15th), Identity Threat Detection and Response (ITDR) (7th), AI-Powered Cybersecurity Platforms (8th)
Tines
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
8
Ranking in other categories
Threat Intelligence Platforms (TIP) (11th), Security Orchestration Automation and Response (SOAR) (6th), AI-Powered Security Automation (2nd), AI IT Support (9th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 1.7%, down 3.0% compared to last year.
Tines, on the other hand, focuses on Security Orchestration Automation and Response (SOAR), holds 4.5% mindshare, down 6.6% since last year.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Cortex XSIAM1.7%
Splunk Enterprise Security7.3%
IBM Security QRadar5.3%
Other85.7%
Security Information and Event Management (SIEM)
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Tines4.5%
Microsoft Sentinel9.8%
Palo Alto Networks Cortex XSOAR8.7%
Other77.0%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

reviewer2541030 - PeerSpot reviewer
Cybersecurity Architect at a computer software company with 10,001+ employees
Unified security monitoring has simplified incident response and improved automated threat handling
The firewall side can make some improvements. I know the firewall on Cortex XSIAM is based on Windows. From what I have experienced so far, I have seen that the policies you can create are actually very in-depth. I mean, you can do most of the things and a lot of integration that you actually want. So if I want to choose to send things to WildFire, for example, I can choose to send it, I can choose to not send it. This basically offers flexibility to implement Cortex XSIAM in more standardized places where you maybe have a certification. I would say that the thing that maybe needs a bit more improvement is the fact that the one with the firewall because I have seen some things there that are kind of hard to manage. You do not really have a very easy way to manage those, unless you actually know where you have put them. So it is very inflexible. In the rest, you have a lot of playbooks that you can do and you can do lots of automation, which is actually easy to manage from what I have seen from my colleagues.
Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Automation has replaced repetitive tasks and helps my team organize workflows in real time
Tines is overall good, but the setup can feel a bit technical at first. More templates for common workflows would make it much easier to start quickly without building everything from scratch. I can say that the documentation could be much simpler and mainly example-based, showing real workflows. Faster support responses would also help, especially when someone is building a very complex workflow so they can easily get support responses at any point. The setup time is considerable. It takes time to set it up, and the learning curve is steep. It is not hard once you know it, but getting started takes a whole lot of time and effort and slows new users down considerably. I will heavily dwell on a few things. More ready-made templates would help so you do not always start from scratch. A simpler onboarding flow for new users would also make it much easier to get started very quickly. Better in-app guidance when building workflows would also be helpful.
report
Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
900,196 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Government
6%
Financial Services Firm
13%
Manufacturing Company
10%
Insurance Company
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Cortex XSIAM?
I did not participate in pricing discussions for Cortex XSIAM solutions, so I cannot provide a review regarding prices for this solution.
What needs improvement with Cortex XSIAM?
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing. There are other features that could be improved, including integration with vendors such as CyberArk. I would ...
What is your primary use case for Cortex XSIAM?
With Cortex XSIAM, we installed an agent on Active Directory on-premise. We connected our Firewalls to the Data Lake and the Active Directory, and protected the Firewalls with another authenticatio...
What needs improvement with Tines?
Tines is overall good, but the setup can feel a bit technical at first. More templates for common workflows would make it much easier to start quickly without building everything from scratch. I ca...
What is your primary use case for Tines?
My main use case for Tines has been automation. My main use has been automating simple workflows, such as moving data between tools, sending alerts, and handling routine tasks. This work gets faste...
What advice do you have for others considering Tines?
My advice would be to start simple. The main thing is that you need to build small workflows first. When you build small workflows, you understand how it works on a bigger and more complex side. If...
 

Comparisons

 

Overview

Find out what your peers are saying about Splunk, IBM, Wazuh and others in Security Information and Event Management (SIEM). Updated: May 2026.
900,196 professionals have used our research since 2012.