Contentstack vs Gupshup comparison

Contentstack and Gupshup are both solutions in the AI Customer Experience Personalization category. Contentstack is ranked #17 with an average rating of 8.2, while Gupshup is ranked #6 with an average rating of 8.5. Contentstack holds a 0.8% mindshare in ACEP, compared to Gupshup’s 0.9% mindshare. Additionally, 100% of Contentstack users are willing to recommend the solution, compared to 100% of Gupshup users who would recommend it.

Contentstack

Read 6 Contentstack reviews

903 Views
461 Comparison Views

100% willing to recommend

Gupshup

Read 12 Gupshup reviews

1,188 Views
451 Comparison Views

100% willing to recommend

Contentstack

Gupshup

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Contentstack and Gupshup based on real PeerSpot user reviews.

Find out in this report how the two AI Customer Experience Personalization solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Contentstack vs. Gupshup Report (Updated: June 2026).

Buyer's Guide

Contentstack vs. Gupshup

June 2026

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Helped 902,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Contentstack

Ranking in AI Customer Experience Personalization

17th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Digital Experience Platforms (DXP) (6th)

Gupshup

Ranking in AI Customer Experience Personalization

6th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Customer Communications Management (CCM) (2nd), Conversation Intelligence Software (3rd), AI Customer Support (4th), AI Sales & Marketing (6th)

Mindshare comparison

As of July 2026, in the AI Customer Experience Personalization category, the mindshare of Contentstack is 0.8%, up from 0.1% compared to the previous year. The mindshare of Gupshup is 0.9%. It is calculated based on PeerSpot user engagement data.

AI Customer Experience Personalization Mindshare Distribution
Product	Mindshare (%)
Gupshup	0.9%
Contentstack	0.8%
Other	98.3%

AI Customer Experience Personalization

Featured Reviews

Gilberto Gonzales

Senior Project Manager at Honeywell

Flexible content workflows have transformed how our team updates seasonal messaging in real time

Overall, we have used Contentstack to great effect as our headless CMS. We have it connected to our custom UI, and it allows us to update basically in real time with updates reflecting on the site within seconds. The best features Contentstack offers are extremely flexible to our needs, meets all our use cases, easy to use, and the UI is very intuitive. It is easy for the whole team to manage content, and support is helpful and responsive. The flexibility and intuitive UI of Contentstack help meet all our use cases in our organization. The UI is very intuitive and user-friendly, making it very easy to use, even for new users who find it very easy to navigate. Additionally, Contentstack has continuous product improvement and enables us to build and architect content through the use of their easy-to-use software and user interface. Contentstack has positively impacted our organization by saving time deploying content and allowing our team members to manage content, thereby getting time to market faster. Precisely, we have been able to save 30 to 45 percent of our time. Also, having a rich partner network has improved the speed to adopt new functionality. The administration application is very user-friendly and does not require a lot of ramp-up for users, which has also decreased the time it takes to get content deployed.

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Jaspreet k

Head of development at Flash

Improving customer engagement has transformed how our AI chatbots drive conversational sales

I do not feel that Gupshup needs any improvement. It is an absolute solution, and I believe they do not need improvements in UI, UX, customer support, product visibility, or learning curve. Everything is very detailed, and I feel it is the best in this segment. I do not have any suggestions for improvement. I do see advancements of AI and ML in the upcoming years as a potential area for Gupshup to focus on further. I am witnessing new LLM and models emerging in the industry daily, so naturally, I think the AI agents could be improved. Beyond that, I do not feel anything else is needed as an improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Contentstack is a great tool; the service helped us stay on track with our headless launch and deliver on time, and we are beyond happy with the service provided and still being provided."

"Contentstack has created an impact of quick access to a non-tech person to add the properties right away and to work on their own personalized marketing campaigns and other aspects."

"The speed index has had a great impact; earlier we had something in the 60s on Google Page Insights, but now we are able to achieve 90-plus."

"Contentstack has saved time and improved efficiency, and compared to other products, it is cost-effective and not expensive."

"The ease of use, which I mentioned as the best part, is especially highlighted by the clean UI and predictable UX of Contentstack, as there is not too much information on the screen at the same time that can confuse the users."

"Contentstack has positively impacted our organization, as tracking changes made by our very large team is difficult, so we are using Contentstack to update data in real-time."

"Gupshup has positively impacted my organization in multiple ways, significantly impacting the bottom line and providing an overall return through the WhatsApp automation report showing around 398 percent on investment over a three-year period."

"I believe Gupshup is one of the best services that I have used for sending notifications, and I totally trust it."

"At BookMyShow, I typically achieved delivery rates above 95%, read rates between 60 to 80%, and click-through rates noticeably higher than other comparable tools."

"I think the best feature Gupshup offers is the very good documentation, and I appreciate how they provide assistance when we need it, as well as the architecture of the documentation."

"My main use case with Gupshup was flawless; it was very user-friendly, and I personally loved using it."

"Gupshup has positively impacted my organization by helping me increase the user base from an existing point of view from zero to 0.6x in a span of three months."

"In my experience, the best features Gupshup offers include the ability for a user with no prior knowledge of code to also use this platform if they are creative."

"I believe Gupshup has made the process of integrating WhatsApp for customers more agile."

More Gupshup pros

Cons

"The API, specifically the Content Delivery API, can be a bit tricky sometimes."

"It is good, but not great. For something like eighty percent of my set of tasks, I can scale based on the background we have with Contentstack."

"We are more worried about the pricing. For example, somebody who is a tech person trying to integrate based on the events finds it a little bit more not so accessible."

"For improvement, I want to clear the cache for the pages, as Contentstack does not provide a default way of invalidating the cache."

"I noticed that sometimes it takes time, and I am not sure about the server side, as it may not be responding."

"The main thing the support team should do is give immediate resolution, not take a day or two or three days."

"I think Gupshup could be improved with online support or WhatsApp support so that we can talk directly with an agent, instead of working only by email."

"My feedback regarding Gupshup is that during the DLT setting of IDs in the SMS and WhatsApp section, whatever is written in the portal has to be precise."

"I think their customer support needs to be improved as they have a very slow response time and lack local support, especially in Indonesia."

"I remember that I was trying to get the webhooks about account information, and I had trouble finding in the documentation how I could receive webhooks about the account, such as when we have an account that could be blocked or when the limit of messages might be erased."

"If I suggest an improvement, I would desire to see deeper analytics."

"Gupshup can be improved in terms of the UI and the design of the particular model."

"Gupshup could be improved by adding more selection of templates."

More Gupshup cons

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Top Industries

By visitors reading reviews

Manufacturing Company

23%

Construction Company

21%

Financial Services Firm

15%

Outsourcing Company

11%

Manufacturing Company

26%

Construction Company

16%

University

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for Contentstack?

I do not have an idea about pricing, setup costs, or licensing as I am a developer and not the owner, so I do not have that information. High-level managers would know those details.

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What needs improvement with Contentstack?

I would suggest increasing the developer-friendly documentation rather than just having a great product. The documentation is not developer-friendly, and the content is not so vivid and it is not m...

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What is your primary use case for Contentstack?

Our main use case for Contentstack is currently building another real estate management platform. We want to put a module out of Contentstack for other companies to utilize the CMS, utilize aspects...

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What is your experience regarding pricing and costs for Gupshup?

Regarding the metering and billing experience, I feel that Gupshup has provided me exceptional results. The payment plans and model for paying directly were not expensive at all. I am essentially a...

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What needs improvement with Gupshup?

See all answers

What is your primary use case for Gupshup?

I have been using Gupshup for the last four years in the organization for SMS API management. Gupshup serves as a provider for the API, helping us to get the OTPs and the omnichannel transactional ...

See all answers

Comparisons

Adobe Experience Manager vs Contentstack

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Liferay Digital Experience Platform vs Contentstack

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Contentful vs Contentstack

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Product Reports

Buyer's Guide

Contentstack

June 2026

Download Contentstack product report

Buyer's Guide

Conversation Intelligence Software

June 2026

Download Gupshup product report

Overview

Contentstack is a headless CMS that offers a flexible and scalable platform for managing content across digital experiences. Designed for enterprise needs, it empowers teams to deliver seamless, personalized, and engaging customer journeys rapidly.

Contentstack enables organizations to manage and deliver digital experiences across multiple channels with ease. It is built for fast deployment, integrating seamlessly with other platforms. Its headless architecture allows for flexibility in content and digital asset management, making the creation and delivery process efficient and adaptable to changing business demands.

What are the key features of Contentstack?

Headless Architecture: Decouples the CMS from the presentation layer for flexibility.
API-First Approach: Facilitates integration with existing systems and platforms.
Collaboration Tools: Streamlines team workflows and content approval processes.
Omnichannel Content Delivery: Ensures consistent content across all digital touchpoints.

What ROI benefits should you consider?

Scalability: Easily handles growing content needs without performance loss.
Efficiency: Reduces time-to-market with streamlined processes.
Adaptability: Quickly adjusts to new business requirements and technologies.

Contentstack is implemented across diverse industries, helping sectors like retail, finance, and healthcare provide consistent, personalized digital experiences. It supports content strategies that require agility, such as e-commerce platforms needing real-time updates or financial services delivering customized customer information.

Contentstack

Gupshup offers a comprehensive communication platform that enables businesses to engage with customers effectively. Leveraging advanced APIs, it facilitates multi-channel communication for businesses.

Gupshup provides a robust ecosystem designed for seamless interaction across messaging platforms. Businesses can automate, engage, and leverage data insights through its APIs, SDKs, and integrations, fostering efficient customer communication. The platform supports high-volume messaging, ensuring timely delivery and real-time engagement, essential for modern enterprises seeking to enhance user experience and operational efficiency.

What are the most important features of Gupshup?

Multi-Channel Messaging: Connects businesses to customers on channels like WhatsApp, SMS, and more for consistent outreach.
API Integration: Simplifies connectivity with existing systems, enhancing communication workflows.
Automation Tools: Offers chatbots and automated responses to increase efficiency and reduce manual tasks.
Analytics and Insights: Provides data-driven analytics to optimize communication strategies and outcomes.

What benefits and ROI should businesses consider?

Enhanced Customer Engagement: Drives better interaction through personalized messaging and responsive channels.
Cost-Effective Communication: Reduces the cost of customer support by automating repetitive inquiries.
Scalability: Easily adapts to growing communication demands of businesses.
Improved Decision Making: Utilizes real-time data and analytics for strategic planning.

In industries like e-commerce and financial services, Gupshup is implemented to streamline customer service through automated messaging solutions that handle queries efficiently. By integrating with popular messaging apps, businesses achieve enhanced customer interaction and satisfaction.

Gupshup

Buyer's Guide

Contentstack vs. Gupshup

June 2026

Free Report: Contentstack vs. Gupshup

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