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ConnectWise SIEM vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise SIEM
Ranking in Security Information and Event Management (SIEM)
51st
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
3
Ranking in other categories
Endpoint Detection and Response (EDR) (57th), Secure Access Service Edge (SASE) (23rd), Managed Detection and Response (MDR) (27th)
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
18th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
Security Incident Response (5th)
 

Mindshare comparison

As of October 2025, in the Security Information and Event Management (SIEM) category, the mindshare of ConnectWise SIEM is 0.4%, up from 0.2% compared to the previous year. The mindshare of Trellix Helix Connect is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Trellix Helix Connect0.7%
ConnectWise SIEM0.4%
Other98.9%
Security Information and Event Management (SIEM)
 

Featured Reviews

Giulio Valeri - PeerSpot reviewer
Efficiently monitoring and detecting suspicious activities
One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments. For instance, once we were connecting different parts in China, and we had to reserve resources for the blue source of the login of task no v. ConnectWise Fortify successfully mitigated the issue and monitored any suspicious activity in the Microsoft environment. Despite the inconvenience, the Microsoft environment is still active and susceptible to cyber threats. We do a lot of research and utilize ConnectWise Fortify to restart and restore the system. It's essential to have a solution like ConnectWise Fortify to protect against cyber threats.
Daniel_Martins - PeerSpot reviewer
Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration capabilities of ConnectWise SIEM are off the shelf, making it easy to buy and use; you just unpack it and use it."
"One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments."
"We have found the solution has great functionality and it is easy to use."
"It is kind of simple and very easily deployable. You can start working with it very fast."
"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."
"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."
"As far as its core functionality goes, it’s spot-on."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
 

Cons

"ConnectWise SIEM is primarily focused on notifications and is limited in that aspect, while Wazuh can automate the elimination process."
"The manage portion of the solution is complicated and should be simplified by having different versions to meet the needs of different size companies."
"ConnectWise Fortify could work on covering more areas, like phishing messages, which have become more complicated to detect."
"There is room for improvement in the integration capabilities of third-party tools."
"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
"The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions."
"It should have more cloud connectors. It could also be cheaper."
"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."
"Integrations could be improved, and the dashboard could be a little better."
"Trellix needs to address the price for the product to be more appealing to customers."
 

Pricing and Cost Advice

"The solution is expensive."
"FireEye Helix is a little expensive."
"I rate Trellix Helix a five out of ten for pricing."
"It could be cheaper, but that applies to every product."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Comms Service Provider
9%
Manufacturing Company
8%
University
7%
Comms Service Provider
18%
Manufacturing Company
13%
Computer Software Company
11%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What needs improvement with ConnectWise Fortify?
I haven't utilized the advanced threat intelligence capabilities with ConnectWise SIEM. Advanced threat intelligence is an option, but I haven't explored this feature yet. The advanced threat intel...
What is your primary use case for ConnectWise Fortify?
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles ConnectWise SIEM. I'm linking with them, serving as the bridge. I am solely working...
What advice do you have for others considering ConnectWise Fortify?
The review can be made anonymous if just my name and not the company name is used. I would assess the real-time visibility for my organization as somewhat real-time, but it's not fully real-time. T...
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work...
What is your primary use case for FireEye Helix?
We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...
 

Also Known As

ConnectWise Security Management, ConnectWise Fortify, Continuum Fortify, ConnectWise SIEM, ConnectWise SASE
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Techvera, Syrex, Clark Integrated Technologies
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about ConnectWise SIEM vs. Trellix Helix Connect and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.