ConnectWise ScreenConnect vs ON24 Platform comparison

ConnectWise and ON24 are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while ON24 is ranked #26. ConnectWise holds a 1.5% mindshare in VM, compared to ON24’s 1.2% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 100% of ON24 users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

ON24 Platform

Read 2 ON24 Platform reviews

179 Views
97 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

ON24 Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and ON24 Platform compete in remote support and virtual event hosting respectively. ON24 Platform takes the lead in comprehensive event management with its broad range of engagement tools, while ScreenConnect excels as a budget-friendly alternative for reliable remote support.

Features: ConnectWise ScreenConnect offers robust remote access capabilities, enabling remote desktop control, file transfer, and easy session management. ON24 Platform specializes in webinar and virtual event capabilities, featuring interactive video elements, audience analytics, and extensive customization options.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect provides a quick deployment process with strong customer support, offering technical assistance and straightforward implementation. ON24 Platform, though more complex in setup, offers numerous resources and dedicated support channels to maximize its advanced features. ScreenConnect emphasizes speed in deployment, while ON24 requires more time but offers in-depth guidance.

Pricing and ROI: ConnectWise ScreenConnect delivers cost-effective pricing with significant ROI for businesses needing remote access solutions, minimizing setup costs. ON24 Platform's higher initial costs are offset by its advanced event functionalities, ensuring long-term ROI for companies focusing on virtual engagement. ScreenConnect stands out for affordability, whereas ON24 requires investment for comprehensive features.

To learn more, read our detailed ConnectWise ScreenConnect vs. ON24 Platform Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. ON24 Platform

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

ON24 Platform

Ranking in Virtual Meetings

26th

Average Rating

8.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Virtual Events Platforms (4th)

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of ON24 Platform is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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reviewer1337886

Multimedia Production Manager at a legal firm with 5,001-10,000 employees

Easy setup and an a la carte pricing model

The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but it allows us to push our own layout and design to participants. One of the solution's strengths is that it's web-only but that is also a weakness. It is not a software solution but is browser-based which has its advantages and disadvantages. Zoom has become such a force that its ease of use surpasses ON24.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"Remote support is efficient and easy for our end users to receive support."

"Unattended access is the most important feature."

"I've noted an ROI while using the solution."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"It is super easy to use and relatively inexpensive."

More ConnectWise ScreenConnect pros

"Friendly user interface and simple navigation."

"The solution works well with third-party integrations."

Cons

"The solution should add the ability to video chat with the user on the other end."

"The solution is a little bit complicated when you want to implement it."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"There could be improvement to the remote command line tools."

More ConnectWise ScreenConnect cons

"Bandwidth optimization could be increased."

"The solution needs a more modern interface."

Pricing and Cost Advice

"We pay an annual licensing fee."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"Good price and works well."

"Make sure you have enough licensing for all the techs that you have."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"I download the product for free with ConnectWise RMM's license."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

More ConnectWise ScreenConnect pricing and cost advice

"We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

14%

Computer Software Company

14%

Legal Firm

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

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Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 17% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 13% of the time

More ConnectWise ScreenConnect Competitors

Zoom vs ON24 Platform

Compared 100% of the time

More ON24 Platform Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Virtual Meetings

April 2025

Download ON24 Platform product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Experiences Centered Around Your Audience

The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

Data-Driven
Extract behavioral insights to qualify leads and accelerate deals.

Scalable
Centralize the development, sharing and reuse of your best content.

Global
Broadcast, repurpose and translate content across multiple regions.

Integrated
Seamlessly connect and transfer data with other business software.

Customizable
Control every aspect of the audience experience, data capture and reporting.

Ease-of-Use
Simplify content creation with intuitive, drag-and-drop functionality.

ON24

Sample Customers

Jon Rosen Systems

IBM, Zendesk, Salesforce, Linkedin, Intel

Buyer's Guide

ConnectWise ScreenConnect vs. ON24 Platform

April 2025

Free Report: ConnectWise ScreenConnect vs. ON24 Platform

Find out what your peers are saying about ConnectWise ScreenConnect vs. ON24 Platform and other solutions. Updated: April 2025.

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