ConnectWise ScreenConnect vs Google Hangouts comparison

ConnectWise and Google are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Google is ranked #5 with an average rating of 8.4. ConnectWise holds a 1.5% mindshare in VM, compared to Google’s 0.4% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 93% of Google users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

Google Hangouts

Read 56 Google Hangouts reviews

1,698 Views
75 Comparison Views

93% willing to recommend

ConnectWise ScreenConnect

Google Hangouts

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Google Hangouts compete in the domain of remote access and video conferencing. ConnectWise ScreenConnect is perceived as more effective for IT support due to its robust suite of remote access tools and integrations, while Google Hangouts is favored for collaboration and video conferencing because of its intuitive interface and integration with Google Workspace.

Features: ConnectWise ScreenConnect provides advanced remote access capabilities, allowing persistent connections and seamless integration with security and MSP systems. It is valued for its granular security customization and ease of setting up remote sessions. Google Hangouts offers robust video conferencing features, screen sharing, and integration with Google Workspace, making it ideal for quick and effective communication. Its simplicity and integration with existing Google services enhance usability.

Room for Improvement: ConnectWise ScreenConnect could enhance its UX by improving username customization, documentation clarity, and adding features like automatic desktop locking post-session. Enhanced reporting capabilities are also sought. Google Hangouts users desire better integration with third-party tools, additional interactive features like a "raise hand" function, and improved stability during poor connections. Increasing security and the ability to support more diverse platforms is also a suggestion.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect supports hybrid, public, and private cloud deployments, but users report challenges, especially with Linux setups. Customer support experiences vary, with some users praising it and others citing poor responsiveness. Google Hangouts, primarily public cloud-based, is easy to deploy and use, requiring little support. Google's customer service is generally seen as responsive, though there is a call for improved integration and support options in certain cases.

Pricing and ROI: ConnectWise ScreenConnect is affordable, with a straightforward pricing model that provides significant value for those needing reliable remote support, resulting in a quick ROI due to operational efficiency improvements. Google Hangouts, often free with Google accounts, is cost-effective for communication, but additional features or accommodating larger teams can incur costs. Both are seen as affordable; ConnectWise focuses on IT efficiency, while Hangouts leverages its integration within the Google ecosystem.

To learn more, read our detailed ConnectWise ScreenConnect vs. Google Hangouts Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Google Hangouts

Ranking in Virtual Meetings

5th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of Google Hangouts is 0.4%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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ANIS QURESHI

Senior Specialist- IT Systems Management at GAL

Quick and seamless meeting setup offers a smooth experience

I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"Better than TeamViewer and useful for fixing problems remotely."

"I've noted an ROI while using the solution."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

More ConnectWise ScreenConnect pros

"The initial setup process is straightforward."

"Google Meet is a clear and simple solution."

"I think the simplicity of the whole thing is its valuable feature."

"The group chat is a very good feature, where you can see all of the participants on cameras."

"It's good for conferencing with others."

"Stable communication tool with a good history feature and very easy installation."

"I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."

"The installation part of the product is easy since one generally needs to use a browser to use the product."

More Google Hangouts pros

Cons

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"They could provide a toolbox for the plan I'm on."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"There needs to be a way to run the agent without installing, like GoToAssist."

"I really didn't care for the onboarding process and it is something that should be improved."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

More ConnectWise ScreenConnect cons

"Google Hangouts could work on making the service better for slow connections."

"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."

"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."

"As someone who is not very familiar with technology, I find it acceptable. I prefer to wait and see what they will come up with in the future. However, I notice that they keep introducing new features that are better than the previous ones."

"The scalability has room for improvement."

"One area where I see room for improvement in Google Hangout is the voice quality during meetings."

"Not a ten because there's room for improvement. Sometimes there is disconnectivity."

"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."

More Google Hangouts cons

Pricing and Cost Advice

"It is priced fairly."

"Good price and works well."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"Pricing is fair for Control and the licensing is simple."

"We pay an annual licensing fee."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

More ConnectWise ScreenConnect pricing and cost advice

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."

"There is no license cost."

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."

"This solution is available for free with the opening of a Google account."

"We are using the free version of Google Hangouts."

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."

More Google Hangouts pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

97%

Computer Software Company

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

I can't comment on the pricing as I have no idea about it.

See all answers

What needs improvement with Google Hangouts?

So far, I think it's going well. I haven't found anything that I feel should be added.

See all answers

Comparisons

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Compared 29% of the time

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Compared 17% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 13% of the time

More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Google Hangouts

April 2025

Download Google Hangouts product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Google

Sample Customers

Jon Rosen Systems

Information Not Available

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

April 2025

Free Report: ConnectWise ScreenConnect vs. Google Hangouts

Find out what your peers are saying about ConnectWise ScreenConnect vs. Google Hangouts and other solutions. Updated: April 2025.

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