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ConnectWise RMM vs Instana Infrastructure Monitoring comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise RMM
Ranking in IT Infrastructure Monitoring
45th
Ranking in Cloud Monitoring Software
31st
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (53rd), Server Monitoring (18th), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)
Instana Infrastructure Moni...
Ranking in IT Infrastructure Monitoring
69th
Ranking in Cloud Monitoring Software
40th
Average Rating
9.6
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of ConnectWise RMM is 0.7%, up from 0.0% compared to the previous year. The mindshare of Instana Infrastructure Monitoring is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ConnectWise RMM0.7%
Instana Infrastructure Monitoring0.7%
Other98.6%
IT Infrastructure Monitoring
 

Featured Reviews

Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
Hakimuddin Ronaque - PeerSpot reviewer
Assistant Manager at Lauren Information Technologies Pvt Ltd
Has the capability to automatically integrate with a large number of products
Scalability-wise, I rate the solution an eight out of ten. I have not worked much on other technologies, like SAP or VMware's virtualization part, on-prem infrastructure, or cloud infrastructure. Instana Infrastructure Monitoring is so fast and easy to adapt that it works fine. I have not explored other operating systems or infrastructure solutions because my company doesn't have that customer scale. Most of our customers are on-prem or on AWS or Azure, but Instana Infrastructure Monitoring adapts to their infrastructure very well. My company came to know how well Instana Infrastructure Monitoring adapts to our customers' infrastructures when we take care of the PoC phase. Around 12 to 15 people in my company use the product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"At this point, this product does everything that I want."
"The most valuable feature is the patching solution."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks."
"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"We've seen a lot of MSPs who have grown by using Continuum."
"It enables us to respond to issues quickly and efficiently."
"The product is easy to deploy."
"The product's initial setup is easy."
 

Cons

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."
"The solution could improve by offering better overall management and dashboards."
"ConnectWise RMM sometimes has a lag, and the speed can be an issue."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."
"The product’s scalability is an area with certain limitations, making it an area where improvements are required."
"Instana Infrastructure Monitoring needs to support monitoring of the .NET framework since it is one of the areas where the solution currently has shortcomings."
 

Pricing and Cost Advice

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."
"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
"The cost of the tool is around 130 USD per month."
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Top Industries

By visitors reading reviews
Construction Company
13%
Outsourcing Company
10%
Comms Service Provider
10%
Performing Arts
7%
Financial Services Firm
14%
Construction Company
12%
Outsourcing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...
Ask a question
Earn 20 points
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
booxware, drivenow, scopevisio, enevo, TimoCom, mobitech
Find out what your peers are saying about ConnectWise RMM vs. Instana Infrastructure Monitoring and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.