"It's a pretty simple web interface. The rules engine was really easy to set up, and it ingests emails very well."
"It handles ticketing pretty well, and it's not something I have many critiques for."
"The most valuable feature is the management of projects from start to finish."
"The initial setup isn't too difficult."
"All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"Contains every feature that a VAR or MSP would want."
"The platform is easy to use."
"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."
"I like the tool's incident response and security patching."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"Tanium's most valuable feature is its instant discovery aspect."
"Tanium’s linear-chain architecture is valuable."
"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
"The interrogation piece was the most valuable feature because it was very detailed."
"The speed could be better, and the reporting could be a lot better."
"There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options."
"Has a very outdated 90s interface and not all features are accessible via the mobile app."
"A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."
"ConnectWise PSA’s graphical interface is a little old."
"ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics."
"The tracking inventory or the way it tracks the products is not very good."
"It would be nice if ConnectWise gave us more flexibility when using customized fields in the interface. You can set up a user-defined field, but those don't port over to tables. It's really inconvenient."
"The solution can give a lot of false positives."
"They could improve the UI."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"The solution needs to improve the reporting and tracking capabilities."
"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."
"Tanium’s scalability could be improved."
ConnectWise PSA is ranked 1st in Professional Services Automation (PSA) with 19 reviews while Tanium is ranked 36th in Endpoint Protection Platform (EPP) with 15 reviews. ConnectWise PSA is rated 8.2, while Tanium is rated 7.4. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, ManageEngine ServiceDesk Plus and Kaseya BMS, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and ServiceNow Discovery.
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