"I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for."
"Contains every feature that a VAR or MSP would want."
"All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status."
"The ease of reporting is valuable. We have a weekly management meeting, and we gather numbers from ConnectWise in preparation for that. It is helpful for measuring how we're doing in our performance."
"The search function is really good. To have a single place where we have the account information stored is probably most valuable."
"The initial setup isn't too difficult."
"The product has been pretty stable so far."
"I am impressed with the product's integration with other applications."
"Has a very outdated 90s interface and not all features are accessible via the mobile app."
"The speed could be better, and the reporting could be a lot better."
"A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."
"It would be nice if ConnectWise gave us more flexibility when using customized fields in the interface. You can set up a user-defined field, but those don't port over to tables. It's really inconvenient."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"ConnectWise PSA’s graphical interface is a little old."
"All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous."
"It needs to be easier to share tickets between users who need to work together."
"The product is counter-intuitive for me."
ConnectWise PSA is ranked 1st in Business Management Software with 19 reviews while Datto Autotask Professional Services Automation is ranked 2nd in Business Management Software with 1 review. ConnectWise PSA is rated 8.2, while Datto Autotask Professional Services Automation is rated 0.0. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, the top reviewer of Datto Autotask Professional Services Automation writes "A rock solid and scalable product for ticketing ". ConnectWise PSA is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Kaseya BMS and Zendesk, whereas Datto Autotask Professional Services Automation is most compared with Kaseya BMS.
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