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Cloudflare Workers vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cloudflare Workers
Ranking in Rapid Application Development Software
22nd
Average Rating
9.0
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
225
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of Cloudflare Workers is 0.6%, up from 0.0% compared to the previous year. The mindshare of ServiceNow is 7.2%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
ServiceNow7.2%
Cloudflare Workers0.6%
Other92.2%
Rapid Application Development Software
 

Featured Reviews

Rajaraman Ramachandran - PeerSpot reviewer
Co Founder And CTO at Gamucopia Creatives
Streamlined lead capture has boosted web performance and made form handling more efficient
Currently, we are not using Cloudflare's security suite to the level much, as Cloudflare by default provides DDoS support; we are just using Cloudflare's DDoS support, which by default protects against denial-of-service attacks. I have used Cloudflare Workers' key-value pair for data storage. It has helped with data access efficiency, especially the data collection of the forms, as key-value pairs are easy to connect, and we are able to validate information much sooner, checking the mobile number. I assess the execution speed of Cloudflare Workers to be faster, at least providing a 30-40% increase compared to traditional server-based architectures, at a minimum. I have noticed time efficiency as the best return on investment with Cloudflare Workers; I am not seeing anything else, as time is the major one. We are planning to integrate WebAssembly with Cloudflare Workers, but we have not done it. I think we are good with Cloudflare Workers as we were having initial troubles with the ID integration, such as Visual Studio Code, but they have started adding some support when we start using their default packages, which can test locally as well as work in deployment; it is easier now, although the documentation can improve. I think the pricing of Cloudflare Workers is decent; it is good.
SP
General Manager at sPerception IT
Adopting flexible workflows with customized automation delivers measurable benefits
There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Cloudflare Workers is that the data is on the edge."
"Overall, Cloudflare Workers is a very good solution."
"The overall positive impact and benefits I have observed since starting to work with Cloudflare Workers have been good; easy testing, setting up, and testing and deployments are much simpler, and the performance is good with faster execution; it appears to be made for the use case that we want, so it is good."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"It can scale well if you are managing IT assets."
"Very easy to implement and to respond to my clients' needs."
"ServiceNow is very easy to set up."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"ServiceNow is one of the best tools in the industry for production support people, for incident and production ticket management."
 

Cons

"The stability and reliability of Cloudflare Workers have been good, except for a few incidents that happened recently where Cloudflare was down, causing some disturbances very lately, in the last few months."
"In general, the security of the product could be improved with minimal latency due to its many points of presence."
"Monitoring needs improvement. It's a bit difficult to understand how many failures occur and manage logging effectively."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The interface can be a bit more intuitive."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The user interface for accessing assistance sometimes disconnects."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The pricing of the solution could be better. It's a bit high."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
 

Pricing and Cost Advice

Information not available
"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"The CapEx version is great."
"I have found the solution very expensive."
"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"The licenses are expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise166
 

Questions from the Community

What is your experience regarding pricing and costs for Cloudflare Workers?
Pricing is fair considering the features offered. Our costs vary based on load, with expenses around €100 per month for CORS and approximately €600 per month for using Workers to have data on the e...
What needs improvement with Cloudflare Workers?
Currently, we are not using Cloudflare's security suite to the level much, as Cloudflare by default provides DDoS support; we are just using Cloudflare's DDoS support, which by default protects aga...
What is your primary use case for Cloudflare Workers?
I have been using Cloudflare, their CDN services, so we can work with something else other than AWS Lambda within the last 12 months. I work with Cloudflare Workers. I have been working with Cloudf...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Cloudflare Workers vs. ServiceNow and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.