Clarity SM and NinjaOne are primary competitors in IT service management and remote device management. Clarity SM appears to have the upper hand in providing detailed service management capabilities, while NinjaOne stands out for ease of use in device management.
Features: Clarity SM shines with features such as incident management, a customizable service catalog, and seamless integration with ITIL processes. It provides significant flexibility in defining SLAs and supports extensive customization. NinjaOne is highlighted for efficient remote management, automated functionalities, and robust monitoring capabilities. Its strengths lie in remote access management and patch management, supported by a user-friendly interface.
Room for Improvement: Clarity SM needs a design update and increased scalability; users find its interface outdated and complex. Reporting and integration processes require modernization to improve user satisfaction. NinjaOne, while user-friendly, could enhance its reporting capabilities and streamline integration processes. Users express the need for improvements in its ticketing system and automation features.
Ease of Deployment and Customer Service: Clarity SM focuses on on-premises deployment, which may limit adaptability compared to public cloud solutions. Customer service response times are often delayed. NinjaOne offers flexible deployment with public and hybrid cloud options, coupled with positively reviewed customer service noted for speedy and proactive support.
Pricing and ROI: Clarity SM is perceived as expensive, appealing more to large enterprises due to its comprehensive management capabilities, with its pricing model based on service-level metrics impacting numerous users. NinjaOne is more cost-effective, with a transparent subscription-based model offering excellent value for smaller and broader business ranges without significant upfront costs.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
I would rate the stability a ten out of ten.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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