Clarity SM and NinjaOne are primary competitors in IT service management and remote device management. Clarity SM appears to have the upper hand in providing detailed service management capabilities, while NinjaOne stands out for ease of use in device management.
Features: Clarity SM shines with features such as incident management, a customizable service catalog, and seamless integration with ITIL processes. It provides significant flexibility in defining SLAs and supports extensive customization. NinjaOne is highlighted for efficient remote management, automated functionalities, and robust monitoring capabilities. Its strengths lie in remote access management and patch management, supported by a user-friendly interface.
Room for Improvement: Clarity SM needs a design update and increased scalability; users find its interface outdated and complex. Reporting and integration processes require modernization to improve user satisfaction. NinjaOne, while user-friendly, could enhance its reporting capabilities and streamline integration processes. Users express the need for improvements in its ticketing system and automation features.
Ease of Deployment and Customer Service: Clarity SM focuses on on-premises deployment, which may limit adaptability compared to public cloud solutions. Customer service response times are often delayed. NinjaOne offers flexible deployment with public and hybrid cloud options, coupled with positively reviewed customer service noted for speedy and proactive support.
Pricing and ROI: Clarity SM is perceived as expensive, appealing more to large enterprises due to its comprehensive management capabilities, with its pricing model based on service-level metrics impacting numerous users. NinjaOne is more cost-effective, with a transparent subscription-based model offering excellent value for smaller and broader business ranges without significant upfront costs.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
Customer support from NinjaOne is excellent.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
We easily install the agent on new servers and can create scripts to automate agent installation.
I would rate the scalability of NinjaOne as ten out of ten.
The scalability of NinjaOne is good; we can add more as we grow.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
Security and reporting, including business intelligence tools, are adequate.
The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
| Product | Market Share (%) |
|---|---|
| NinjaOne | 1.8% |
| Clarity SM | 1.6% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
