Clarity SM vs Micro Focus Service Manager comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Clarity SM and Micro Focus Service Manager based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Clarity SM vs. Micro Focus Service Manager Report (Updated: November 2022).
655,994 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The UI is very user-friendly.""The initial setup is pretty straightforward.""Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.""The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."

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"The solution is simple to set up.""Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget.""Service Manager does what it should, but it's quite outdated.""Sometimes, customization is simple. The version we are using now has a nice interface.""The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits.""It's easy to scale."

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Cons
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share.""Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience.""There are some issues regarding the knowledge base and the configuration manager."

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"The interface could be better.""I don't see anything lacking.""Service Manager is at the end of its life. The architecture, performance, and look are all way behind.""Customization can be difficult at times because scripting is often required.""Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more.""I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."

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Pricing and Cost Advice
  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • "There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
  • More Clarity SM Pricing and Cost Advice →

  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • More Micro Focus Service Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We would love to see it integrating with other products like Splunk for log collection, integration to SMS facilities. It requires some effort for developers to get some of the things working because… more »
    Top Answer:We use the solution primarily for call logging and checking, but we also use it with other products that are related to CA. It's mainly for monitoring and event management from the infrastructure… more »
    Top Answer:Out of all the service desk solutions I know, the one I know the best is CA SDM so I may be biased. I know there are many other options like ServiceNow and ManageEngine. I use Clarity and I would… more »
    Top Answer:We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and… more »
    Top Answer:I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly… more »
    Ranking
    25th
    out of 58 in Help Desk Software
    Views
    1,453
    Comparisons
    1,004
    Reviews
    4
    Average Words per Review
    509
    Rating
    7.0
    14th
    out of 58 in Help Desk Software
    Views
    2,121
    Comparisons
    1,467
    Reviews
    5
    Average Words per Review
    399
    Rating
    7.2
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    HPE ITSM, HPE Service Manager
    Learn More
    Overview

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Offer
    Learn more about Clarity SM
    Learn more about Micro Focus Service Manager
    Sample Customers
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    resultspositive, Globicon
    Top Industries
    REVIEWERS
    Healthcare Company27%
    Financial Services Firm23%
    Government7%
    Comms Service Provider4%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Government8%
    Comms Service Provider6%
    Healthcare Company6%
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider14%
    Aerospace/Defense Firm11%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider11%
    Government9%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise66%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise10%
    Large Enterprise62%
    REVIEWERS
    Small Business18%
    Midsize Enterprise8%
    Large Enterprise74%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise66%
    Buyer's Guide
    Clarity SM vs. Micro Focus Service Manager
    November 2022
    Find out what your peers are saying about Clarity SM vs. Micro Focus Service Manager and other solutions. Updated: November 2022.
    655,994 professionals have used our research since 2012.

    Clarity SM is ranked 25th in Help Desk Software with 4 reviews while Micro Focus Service Manager is ranked 14th in Help Desk Software with 6 reviews. Clarity SM is rated 7.0, while Micro Focus Service Manager is rated 7.2. The top reviewer of Clarity SM writes "Flexible and easy to customize but needs to update its user interface". On the other hand, the top reviewer of Micro Focus Service Manager writes "Streamlines productivity and is able to handle a big number of enterprise-wide service needs". Clarity SM is most compared with ServiceNow, JIRA Service Management, SCSM, BMC Helix ITSM and Freshservice, whereas Micro Focus Service Manager is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, IBM Maximo and ManageEngine ServiceDesk Plus. See our Clarity SM vs. Micro Focus Service Manager report.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.