Citrix uberAgent Monitoring vs ConnectWise RMM comparison

Citrix and ConnectWise are both solutions in the IT Infrastructure Monitoring category. Citrix is ranked #48 with an average rating of 8.0, while ConnectWise is ranked #49 with an average rating of 7.5. Additionally, 100% of Citrix users are willing to recommend the solution, compared to 100% of ConnectWise users who would recommend it.

Citrix uberAgent Monitoring

Read 1 Citrix uberAgent Monitoring review

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429 Comparison Views

100% willing to recommend

ConnectWise RMM

Read 6 ConnectWise RMM reviews

994 Views
0 Comparison Views

100% willing to recommend

Citrix uberAgent Monitoring

ConnectWise RMM

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Executive Summary

We performed a comparison between Citrix uberAgent Monitoring and ConnectWise RMM based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Auvik, Datadog and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: October 2025).

Buyer's Guide

IT Infrastructure Monitoring

October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Citrix uberAgent Monitoring

Ranking in IT Infrastructure Monitoring

48th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ConnectWise RMM

Ranking in IT Infrastructure Monitoring

49th

Average Rating

8.0

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (66th), Server Monitoring (21st), Cloud Monitoring Software (36th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (7th), Patch Management (25th), Unified Endpoint Management (UEM) (17th)

Featured Reviews

Siva Kuppala

Enterprise Architect at Wipro Limited

Optimizing user experience through comprehensive monitoring and real-time analytics

Citrix uberAgent Monitoring helps us optimize the end-user experience. It identifies slow applications, system bottlenecks, and offers network and latency analytics to detect network congestion and connection issues. It enhances the security of Citrix environments by providing valuable security insights. It integrates well with Splunk and Elastic Stack to provide real-time analytics. Additionally, it is useful for tracking Citrix log-ons and determining where delays are happening.

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JonMcWilliams

vCTO - Technical Account Manager at CMIT Princeton

An agent-based solution that monitors and manages various networks but lacks support

Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Citrix uberAgent Monitoring helps us optimize the end-user experience."

"The most valuable feature is the patching solution."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"It enables us to respond to issues quickly and efficiently."

Cons

"Citrix uberAgent Monitoring currently does not have its own database and requires dependency on products like Splunk or Elastic Stack for visualization."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"The solution could improve by offering better overall management and dashboards."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

Pricing and Cost Advice

Information not available

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

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Top Industries

By visitors reading reviews

Healthcare Company

16%

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Performing Arts

14%

Computer Software Company

11%

Comms Service Provider

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Citrix uberAgent Monitoring?

Citrix uberAgent Monitoring currently does not have its own database and requires dependency on products like Splunk or Elastic Stack ( /products/elastic-stack-reviews ) for visualization. Some adv...

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What is your primary use case for Citrix uberAgent Monitoring?

We primarily use Citrix uberAgent Monitoring ( /products/citrix-uberagent-monitoring-reviews ) for user experience monitoring, application performance tracking, and security insights on virtual and...

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What advice do you have for others considering Citrix uberAgent Monitoring?

Fine-tuning is important for optimal results, and Citrix uberAgent Monitoring requires dependency on products like Splunk or Elastic Stack. Overall, I rate Citrix uberAgent Monitoring eight out of ...

See all answers

What is your experience regarding pricing and costs for Continuum Command?

There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...

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What needs improvement with Continuum Command?

The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.

See all answers

What is your primary use case for Continuum Command?

As an MSP, we utilize ConnectWise RMM for the management of our client environment.

See all answers

Comparisons

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Compared 69% of the time

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Compared 15% of the time

Grafana Enterprise Stack vs Citrix uberAgent Monitoring

Compared 8% of the time

eG Enterprise vs Citrix uberAgent Monitoring

Compared 7% of the time

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Compared 39% of the time

Datto Remote Monitoring and Management vs ConnectWise RMM

Compared 30% of the time

LogMeIn Central vs ConnectWise RMM

Compared 6% of the time

NinjaOne vs ConnectWise RMM

Compared 6% of the time

ConnectWise Automate vs ConnectWise RMM

Compared 5% of the time

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Product Reports

Buyer's Guide

IT Infrastructure Monitoring

October 2025

Download Citrix uberAgent Monitoring product report

Buyer's Guide

ConnectWise RMM

October 2025

Download ConnectWise RMM product report

Also Known As

No data available

Continuum Command, Continuum RMM

Overview

Citrix uberAgent Monitoring offers comprehensive insights into user experience and system performance, focusing on endpoint monitoring. It caters to IT professionals seeking detailed analytics to make informed decisions.

Citrix uberAgent Monitoring specializes in delivering actionable data, aiding IT departments in understanding application performance and user behavior. The system focuses on endpoint analytics, which helps identify root causes of performance issues. By opting for this tool, organizations can proactively address system inefficiencies, leading to an enhanced digital workspace.

What are the key features of Citrix uberAgent Monitoring?

Real-time Monitoring: Captures and analyzes data instantly for immediate insights.
Application Usage: Tracks app usage to optimize resource allocation.
Network Traffic Analysis: Monitors bandwidth use and network performance.
Endpoint Security: Offers details on security events to strengthen defenses.

What benefits should users expect when using Citrix uberAgent Monitoring?

Improved Decision Making: Data-driven insights on system usage and performance.
Resource Optimization: Efficient allocation leading to cost savings.
Enhanced User Experience: Proactively resolves issues to boost productivity.
Security Posture Enhancement: Provides vital data for better security strategies.

In industries such as finance, healthcare, and manufacturing, Citrix uberAgent Monitoring is instrumental. Its use allows for a strategic approach to managing IT infrastructure, supporting mission-critical applications while improving compliance and efficiency. Each sector benefits from tailored insights aiding in operational improvements.

Citrix

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

ConnectWise

Sample Customers

Information Not Available

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Buyer's Guide

IT Infrastructure Monitoring

October 2025

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