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Cisco TelePresence vs ConnectWise ScreenConnect comparison

Cisco and ConnectWise are both solutions in the Virtual Meetings category. Cisco is ranked #9 with an average rating of 8.0, while ConnectWise is ranked #10 with an average rating of 9.3. Cisco holds a 3.4% mindshare in VM, compared to ConnectWise’s 1.5% mindshare. Additionally, 85% of Cisco users are willing to recommend the solution, compared to 92% of ConnectWise users who would recommend it.
Cisco TelePresence
Read 9 Cisco TelePresence reviews
  • 634 Views
  • 318 Comparison Views
85% willing to recommend
ConnectWise ScreenConnect
Read 37 ConnectWise ScreenConnect reviews
  • 210 Views
  • 145 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and ConnectWise ScreenConnect compete in communication and collaboration sectors. Cisco TelePresence holds an edge with its superior video conferencing capabilities, while ConnectWise ScreenConnect excels in flexible remote support.

Features: Cisco TelePresence delivers high-definition video, advanced security, and seamless integration with existing tools. ConnectWise ScreenConnect offers cross-platform compatibility, instant session initiation, and robust remote support functionalities.

Room for Improvement:Cisco TelePresence could enhance ease of deployment and reduce licensing complexity. ConnectWise ScreenConnect can improve video quality, management of large-scale deployments, and reduce setup time.

Ease of Deployment and Customer Service:ConnectWise ScreenConnect ensures easy installation and efficient cloud-based access, while Cisco TelePresence may require complex setups but provides extensive hardware support.

Pricing and ROI: Cisco TelePresence involves higher initial costs with significant ROI benefits via premium experiences. ConnectWise ScreenConnect offers a subscription model promising quicker ROI with lower upfront expenses.

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To learn more, read our detailed Cisco TelePresence vs. ConnectWise ScreenConnect Report (Updated: April 2025).
Buyer's Guide
Cisco TelePresence vs. ConnectWise ScreenConnect
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
9th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
ConnectWise ScreenConnect
Ranking in Virtual Meetings
10th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Remote Access (17th)
 

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.4%, down from 4.1% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Read full review
Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was stable. So, I would rate the stability a ten out of ten."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"The SpeakerTrack feature is the most valuable feature."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"We have a dual screen option to enable video and content sharing."
More Cisco TelePresence pros
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"It's very low maintenance."
"The product is really easy to deploy."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
More ConnectWise ScreenConnect pros
 

Cons

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"The tool is expensive."
"The price of Cisco TelePresence overall should be reduced."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"The calling features can be improved."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"Cisco TelePresence could improve its integration capabilities."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"There could be improvement to the remote command line tools."
"I really didn't care for the onboarding process and it is something that should be improved."
"They could provide a toolbox for the plan I'm on."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
More ConnectWise ScreenConnect cons
 

Pricing and Cost Advice

"I will rate the tool's pricing an eight out of ten."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"The pricing is expensive, therefore I rate it an eight out of ten."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
"Good price and works well."
"We pay $3,000 USD for the service, yearly upfront."
"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
"Make sure you have enough licensing for all the techs that you have."
"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
"It is priced fairly."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
More ConnectWise ScreenConnect pricing and cost advice
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Top Industries

By visitors reading reviews
Government
13%
University
13%
Financial Services Firm
12%
Computer Software Company
11%
Computer Software Company
20%
Financial Services Firm
12%
Manufacturing Company
11%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
See all answers
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
See all answers
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
See all answers
What do you like most about ConnectWise Control?
The product is really easy to deploy.
See all answers
What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
See all answers
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
See all answers
 

Comparisons

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More ConnectWise ScreenConnect Competitors
 

Product Reports

Buyer's Guide
Virtual Meetings
April 2025
Cisco TelePresence reportDownload Cisco TelePresence product report
Buyer's Guide
ConnectWise ScreenConnect
April 2025
ConnectWise ScreenConnect reportDownload ConnectWise ScreenConnect product report
 

Also Known As

TelePresence
ConnectWise Control, ScreenConnect
 

Overview

Cisco TelePresence Server brings multiparty video to unified communications deployments. Its flexible video, audio, and content-sharing capabilities allow users to participate in video conferences with multiple parties. Users can easily create, launch, and join meetings using standards-based video endpoints. Or their mobile devices or Cisco WebEx clients. Or even third-party video endpoints. The server provides high-quality, standards-based video conferencing for mobile, desktop, and room systems.
Cisco

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise
 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Jon Rosen Systems
Buyer's Guide
Cisco TelePresence vs. ConnectWise ScreenConnect
April 2025
Free Report: Cisco TelePresence vs. ConnectWise ScreenConnect
Find out what your peers are saying about Cisco TelePresence vs. ConnectWise ScreenConnect and other solutions. Updated: April 2025.
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