Cisco ISE (Identity Services Engine) vs UserLock comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Cisco ISE (Identity Service...
Average Rating
8.2
Number of Reviews
139
Ranking in other categories
Network Access Control (NAC) (1st), Cisco Security Portfolio (1st)
UserLock
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (20th), Access Management (19th)
 

Featured Reviews

TA
Aug 3, 2023
We can view and control access, but there are a lot of bugs
One of the benefits of ISE for us in our organization is the fact that, because we're a very large entity with employees of over 10,000 people, we have over 2,000 pieces of equipment. So, rather than individual programming or managing everyone's credentials on each piece of equipment, using ISE to manage all of that and giving everybody just one Active Directory login simplifies that process for us. ISE as a platform has been able to free up time, even for me personally, in terms of having to constantly remember credentials, passwords, and all these password complexities. Using ISE to integrate into all of our core infrastructure, frees up so much time for me to do other things. Even down to the configuration, when we are building config for the scripts as well as for our switches and routers, being able to eliminate a lot of those redundant credentials within the configuration itself is a massive time saver for us. In terms of time savings with using ISE itself, we see the savings every day because we have to constantly interact or interface with tons of network equipment. So every single time I have to log into a switch, I am literally realizing I'm saving time in that moment. It's always a constant; I'll say at least three to five minutes for every login. ISE, we use it strictly for authentication and authorization. For consolidation, not so much, because it just serves one dedicated purpose, which is basically that access control. In terms of cybersecurity, I would say ISE helps in a way, but we do have other platforms and tools that are specifically designed for that purpose because we try to choose tools that are very specific in their functions. For us, because we are mostly a Cisco shop, all of our equipment is Cisco. So integrating Cisco ISE into our environment wasn't too complicated, because a lot of our equipment, again, are Cisco-related products. Thus, they were all able to integrate nicely within that ecosystem.
Bill H. - PeerSpot reviewer
Apr 8, 2022
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our clients like Cisco ISE because they already use various Cisco solutions. It's easy for them to use this solution because they have an engineer with Cisco certifications."
"They provide you multiple ways to achieve security, not only on-prem, but also when you have remote and guest workers. Especially post-pandemic, a lot of our customers have remote workers. So, it has been really helpful."
"[One of the most valuable features] is just the ease of use. It's pretty simple to set up certs that we can add to our clients to make sure that they connect properly, [as is] whitelisting Mac addresses."
"It's easy to change and add policies."
"The solution is great for establishing trust for every access request no matter where it comes from."
"The most valuable feature is the integration with StealthWatch and DNA as one fabric."
"Cisco offers automation, visibility, and control as well as third party integration capabilities."
"Cisco ISE scales exceptionally well."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"There should be an easier way to do the upgrades. There are a lot of steps to get to the next version from the previous version which ends up being a bit of the headache with the upgrade."
"Whenever we see the authentication logs, we can't see what device we're logging into... We can see who logged in, but we can't see the IP address of the device... I'm sure that's available. We just haven't figured out how to properly deploy it."
"I would like for the next release to be easier to implement and to limit its dependencies around ISE, Windows, the network as a whole, etc."
"They should improve the upgrades. It's not easy to upgrade the solution."
"Segmentation can be improved."
"An issue with the product is it tends to have a lot of bugs whenever they release a new release."
"The user interface can be improved."
"Some of the reporting could be improved."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"Cisco ISE is not inexpensive, but the solution is well-built and worth the expense."
"Cisco ISE's licensing can get pricey."
"For the Avast virus scan, we pay around USD $95 per machine for five years which includes all updates and technical support."
"I believe I have paid around $1,000 in licensing fees. The license is annual."
"The solution’s pricing is reasonable."
"The price for Cisco ISE is high."
"The technology is good, but to use some of the other features, and capabilities, they request that we purchase the Cisco DNA Center. As a result, the bundled price is a little high."
"Cisco has actually transitioned to a lot of subscription models, fees, and licenses."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
16%
Government
8%
Financial Services Firm
7%
Government
11%
Computer Software Company
8%
Construction Company
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Also Known As

Cisco ISE
No data available
 

Overview

 

Sample Customers

Aegean Motorway, BC Hydro, Beachbody, Bucks County Intermediate Unit , Cisco IT, Derby City Council, Global Banking Customer, Gobierno de Castilla-La Mancha, Houston Methodist, Linz AG, London Hydro, Ministry of Foreign Affairs, Molina Healthcare, MST Systems, New South Wales Rural Fire Service, Reykjavik University, Wildau University
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Cisco, HPE Aruba Networking, Forescout and others in Network Access Control (NAC). Updated: July 2024.
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