

Find out in this report how the two AI Data Analysis solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
We were able to implement zero trust extremely quickly because of the platform and its ongoing developments, including Cisco Duo Network Gateway, which enabled that transition to zero trust extremely quickly.
Not having MFA means you cannot put a price tag on that because you will be hit with ransomware immediately.
The biggest return on investment was the ease of use for the end users to have that secondary authentication when logging into the critical systems.
The clearest financial metric is probably this: the cost of Pinecone, which is a few hundred dollars monthly, is easily offset by the productivity gains from not having analysts spend hours manually searching documents.
I have achieved a 30 to 40% reduction in time to go through the documentation because now I can ask a query from the chatbot, and it provides the result with the appropriate source link.
DevOps is relieved because they don't have to manage a vector database and security and all the things related to the vector database.
They got back to us quickly, were nice, and gave us what we needed.
I would rate their support 10 out of 10.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
For production issues where you need quick solutions, having more responsive support channels would be beneficial.
The customer support of Pinecone is very good; you send an email and receive a response within a few hours, typically four to five hours.
I haven't needed support because the documentation is good enough to help developers get up to speed.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
You would not need many more engineers to manage Cisco Duo even if we scale up to 500 employees because it is so simple to manage.
Cisco Duo is scalable for organizational growth.
It splits vector data into shards, and each shard can be independently indexed and queried, helping with parallel query execution.
We are storing close to around 600K items or entries in the database, and our indexing and retrievals are within seconds, often in microseconds.
Scalability has been solid. I have grown from around 10,000 vectors to 500,000 without hitting any hard times or performance issues.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
The stability has been excellent.
I did not notice any downtime or crashes with Cisco Duo.
It is able to withstand the enormous data load and manage it effectively.
I have had excellent uptime and cannot recall any significant outages affecting my production indexes over the past year.
Pinecone is stable, excelling in managed production scaling.
If you don't have internet access, you can't access your computer, only local access is available.
It lacks some dynamic identity management features compared to other products such as SailPoint.
Not only has the product been very good and we have done fewer support cases, but I think support overall has been very fast.
When we started two years ago, there weren't any vector databases on AWS, making Pinecone a pioneer in the field.
In LangSmith, end-to-end API calls can be analyzed, showing what request came from the customer, what vector search was performed, what prompt was created, what call was given to the LLM, and what response was received from the LLM to the UI.
Regarding needed improvements, I would like to see more regional endpoints, particularly serverless regional endpoints, as that's the most important one, along with multi-modality support.
The pricing is acceptable to them.
Their website lists $3 per month per user for the Essential license.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
For my setup, initial costs were low since I started small, but as I scaled to 500,000 vectors, the monthly bill grew noticeably.
The setup cost for us is nil, and the licensing and pricing are pretty decent.
Pricing was handled by the procurement team, but it follows a usage-based pricing model, and I have to pay for storage, read operations, and write operations.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
The namespaces feature allows us to break down or store data for each user separately, reducing interference and maintaining privacy as an important feature.
Pinecone has positively impacted my organization by helping people in needle-in-a-haystack situations, as previously they had to grind through PDF documents, PowerPoint documents, and websites, but now with Pinecone, they can ask questions and receive references to documents along with the page numbers where that information exists, so they can use it as a reference or backtrack, especially for things such as FDA approvals where they can quote the exact page number from PDF documents, eliminating hallucination and providing real-time data that relies on an external vector database with enough guardrails to ensure it won't provide information not in the vector database, confining it to the information present in the indexes.
Pinecone, on the other hand, is pay-as-you-go on the number of queries. You only pay for the queries that you hit.
| Product | Mindshare (%) |
|---|---|
| Cisco Duo | 0.2% |
| Pinecone | 0.4% |
| Other | 99.4% |


| Company Size | Count |
|---|---|
| Small Business | 62 |
| Midsize Enterprise | 26 |
| Large Enterprise | 79 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 2 |
| Large Enterprise | 8 |
Cisco Duo is a cloud-based identity security platform safeguarding critical resources for any user and device worldwide. Known for its ease of use, Duo offers seamless protection across multi-cloud, hybrid, and on-premises environments.
Cisco Duo is designed to secure access with identity-first protection and provides extensive visibility throughout an organization's identity ecosystem. Offering multi-factor authentication, Duo facilitates easy integration and management, allowing teams to protect data effectively on VPNs, applications, and networks. Its single-pane management improves security processes while enhancing trust, making it suitable for diverse IT infrastructures.
What are the key features of Cisco Duo?
Which benefits and ROI should users consider?
In industries like education and finance, Cisco Duo is widely employed to secure multi-factor authentication across platforms such as email, databases, and servers. Its integration capabilities with Microsoft 365, Active Directory, and VPNs like AnyConnect are instrumental in verifying user identities using mobile apps or OTPs, catering effectively to both remote and on-premise environments.
Pinecone is a powerful tool for efficiently storing and retrieving vector embeddings. It is highly praised for its scalability, speed, and ease of integration with existing workflows.
Users find it particularly useful for similarity search, recommendation systems, and natural language processing.
Its efficient search capabilities, seamless integration with existing systems, and ability to handle large-scale datasets make it a valuable tool for data analysis and retrieval.
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