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Cisco Crosswork Network Insights vs Icinga comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Crosswork Network Ins...
Ranking in Network Monitoring Software
31st
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Icinga
Ranking in Network Monitoring Software
44th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
17
Ranking in other categories
Server Monitoring (17th), IT Infrastructure Monitoring (50th), Cloud Monitoring Software (34th)
 

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.3%, up from 0.0% compared to the previous year. The mindshare of Icinga is 1.1%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Cisco Crosswork Network Insights0.3%
Icinga1.1%
Other98.6%
Network Monitoring Software
 

Featured Reviews

James  Scot - PeerSpot reviewer
Project Specialist at FedEx
Automation has transformed endpoint deployment and streamlines multi-vendor network operations
The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.
reviewer2292201 - PeerSpot reviewer
Innovation Service Manager at a tech services company with 201-500 employees
Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect
It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cisco Crosswork Network Insights has positively impacted my organization primarily through security and trust, as it provides monitoring of routing health, IP health, and protection from hijacks or leaks."
"Cisco Crosswork Network Insights has impacted my organization positively as it has saved a lot of time, reduced management overhead, and simplified operations through a single pane of glass."
"Cisco Crosswork Network Insights has been very fundamental and robust and helpful in my organization, empowering our team to deploy network devices at customer locations more efficiently than ever, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes."
"What I personally appreciate about Cisco Crosswork Network Insights are the monitoring and real-time features, which are quite helpful for us, as they provide us the previous logs and the current situation, specifically for troubleshooting issues and conducting RCAs."
"The major benefits of using Cisco Crosswork Network Insights are that it is a better product to plan and deploy the network, as it is quite a comprehensive product that gives real-time visualization and lifecycle management, reduces the operating expenses eventually, decreases the deployment time, and definitely creates interest for the staff and boosts their productivity."
"The best features or advantages of Cisco Crosswork Network Insights are that Cisco is very popular in Vietnam, and they perform very well in education, so many people and engineers know very clearly about Cisco, especially if you compare it to another vendor."
"The advanced visualization tools were really nicely done."
"The real-time analytics feature of Cisco is very good."
"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."
"Macros and the ability to connect it to Google Maps are valuable features."
"We have found the solution to be stable."
"Icinga2 was designed to delegate, distribute and balance tasks between several nodes."
"The most valuable feature is one that not many are even aware of, as Icinga has a self-healing event handler where if the service is down, it is automatically restarted, and you can configure the handler to take action after the critical alarm without human interaction."
"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."
 

Cons

"From my perspective, there is some room for improvement in the product, as you have to check your competitors, such as what Juniper is doing and what HP is offering, and those things have to come in to stay and survive in the market."
"My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco."
"The reason I did not give a nine or ten for Cisco Crosswork Network Insights is integration and price, as that is what prevents me from giving the maximum points."
"There are a couple of things I would improve about Cisco Crosswork Network Insights, such as capital efficiency and better utilization of operating expenses, allowing for multi-vendor integration."
"Cisco Crosswork Network Insights is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities."
"In future updates of Cisco Crosswork Network Insights, I would like to see more integrated AI with such tools."
"I have not seen a return on investment yet; we are still working on it."
"There are aspects of Cisco Crosswork Network Insights that I feel need improvement, such as faster data processing, as it currently takes too much time."
"The installation and configuration are very complex."
"The connection between Icinga and Icinga Web."
"Icinga’s automation could be improved."
"The user interface should be improved."
"Scalability is problematic. If you have a stable environment it's good, but if the environment is growing, I had some problems with Icinga."
"We have found some problems with Nagios, and support isn't very responsive."
"The tool currently fails to provide notifications to users."
"It is not really adequate for our current needs. It causes additional issues which we have to work around and takes us time that a better solution would not."
 

Pricing and Cost Advice

Information not available
"It is cost-effective, and the return on investment can be very interesting because the price is low."
"It's an open-source solution."
"This is an open-source solution with paid support."
"We're using the free version of Icinga."
"The solution is free to use."
"The product is inexpensive compared to other DBM products."
"The solution is cheap."
"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."
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Top Industries

By visitors reading reviews
Construction Company
36%
Outsourcing Company
14%
Comms Service Provider
13%
Healthcare Company
7%
Educational Organization
14%
Comms Service Provider
13%
University
12%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?
The purchasing of Cisco Crosswork Network Insights is managed by generating the PR and then the procurement team takes care of the pricing and purchasing, which are directly from Cisco or another m...
What needs improvement with Cisco Crosswork Network Insights?
In future updates of Cisco Crosswork Network Insights, I would like to see more integrated AI with such tools.
What is your primary use case for Cisco Crosswork Network Insights?
Currently, our infrastructure has very limited use of Cisco Crosswork Network Insights, so we haven't explored much of those technologies, and I'm not getting anything to improve from that perspect...
Ask a question
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Also Known As

No data available
Icinga Cloud Monitoring
 

Overview

 

Sample Customers

Information Not Available
Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre
Find out what your peers are saying about Cisco Crosswork Network Insights vs. Icinga and other solutions. Updated: September 2026.
915,383 professionals have used our research since 2012.