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Cisco Crosswork Network Insights vs Icinga comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Crosswork Network Ins...
Ranking in Network Monitoring Software
35th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Icinga
Ranking in Network Monitoring Software
41st
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
17
Ranking in other categories
Server Monitoring (17th), IT Infrastructure Monitoring (48th), Cloud Monitoring Software (32nd)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.2%. The mindshare of Icinga is 1.1%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Cisco Crosswork Network Insights0.2%
Icinga1.1%
Other98.7%
Network Monitoring Software
 

Featured Reviews

James  Scot - PeerSpot reviewer
Project Specialist at FedEx
Automation has transformed endpoint deployment and streamlines multi-vendor network operations
The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.
reviewer2292201 - PeerSpot reviewer
Innovation Service Manager at a tech services company with 201-500 employees
Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect
It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The real-time analytics feature of Cisco is very good."
"Cisco Crosswork Network Insights has positively impacted my organization by reducing downtime when any problems are detected early before impacting users, allowing us to take action."
"The best features or advantages of Cisco Crosswork Network Insights are that Cisco is very popular in Vietnam, and they perform very well in education, so many people and engineers know very clearly about Cisco, especially if you compare it to another vendor."
"The advanced visualization tools were really nicely done."
"Cisco Crosswork Network Insights has positively impacted my organization primarily through security and trust, as it provides monitoring of routing health, IP health, and protection from hijacks or leaks."
"Cisco Crosswork Network Insights has been very fundamental and robust and helpful in my organization, empowering our team to deploy network devices at customer locations more efficiently than ever, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes."
"What I personally appreciate about Cisco Crosswork Network Insights are the monitoring and real-time features, which are quite helpful for us, as they provide us the previous logs and the current situation, specifically for troubleshooting issues and conducting RCAs."
"Cisco Crosswork Network Insights has positively impacted us by securing our data, including customer data, and it secures our cybersecurity products while being excellent for security purposes."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"Icinga does the job and is fairly stable."
"An affordable solution for small organizations to do basic network monitoring."
"This solution has a self-healing handler where if the service is down, it is automatically restarted."
"Macros and the ability to connect it to Google Maps are valuable features."
"The most valuable feature is one that not many are even aware of, as Icinga has a self-healing event handler where if the service is down, it is automatically restarted, and you can configure the handler to take action after the critical alarm without human interaction."
"I would recommend Icinga; it's an open-source solution, it's quite easy and simple to use, and checks can be run with Python code and Shell Script code."
"If you have a small infrastructure or a small number of devices that you want to monitor, then I think it's a good solution."
 

Cons

"The reason I did not give a nine or ten for Cisco Crosswork Network Insights is integration and price, as that is what prevents me from giving the maximum points."
"There are a couple of things I would improve about Cisco Crosswork Network Insights, such as capital efficiency and better utilization of operating expenses, allowing for multi-vendor integration."
"In future updates of Cisco Crosswork Network Insights, I would like to see more integrated AI with such tools."
"From my perspective, there is some room for improvement in the product, as you have to check your competitors, such as what Juniper is doing and what HP is offering, and those things have to come in to stay and survive in the market."
"My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco."
"Cisco Crosswork Network Insights is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities."
"Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning."
"I have not seen a return on investment yet; we are still working on it."
"We have found some problems with Nagios, and support isn't very responsive."
"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."
"Sometimes, it is very hard to keep an overview of what's happening."
"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."
"The tool currently fails to provide notifications to users."
"The installation and configuration are very complex."
"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."
"Icinga’s automation could be improved."
 

Pricing and Cost Advice

Information not available
"We're using the free version of Icinga."
"The product is inexpensive compared to other DBM products."
"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."
"This is an open-source solution with paid support."
"It's an open-source solution."
"The solution is cheap."
"It is cost-effective, and the return on investment can be very interesting because the price is low."
"The solution is free to use."
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Top Industries

By visitors reading reviews
Construction Company
39%
Outsourcing Company
16%
Comms Service Provider
13%
Healthcare Company
7%
Educational Organization
14%
Comms Service Provider
11%
Financial Services Firm
10%
University
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?
The purchasing of Cisco Crosswork Network Insights is managed by generating the PR and then the procurement team takes care of the pricing and purchasing, which are directly from Cisco or another m...
What needs improvement with Cisco Crosswork Network Insights?
In future updates of Cisco Crosswork Network Insights, I would like to see more integrated AI with such tools.
What is your primary use case for Cisco Crosswork Network Insights?
Currently, our infrastructure has very limited use of Cisco Crosswork Network Insights, so we haven't explored much of those technologies, and I'm not getting anything to improve from that perspect...
Ask a question
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Also Known As

No data available
Icinga Cloud Monitoring
 

Overview

 

Sample Customers

Information Not Available
Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre
Find out what your peers are saying about Cisco Crosswork Network Insights vs. Icinga and other solutions. Updated: August 2026.
910,005 professionals have used our research since 2012.