Cisco Crosswork Network Insights vs Datadog comparison

Cisco Crosswork Network Ins...

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Executive Summary

We performed a comparison between Cisco Crosswork Network Insights and Datadog based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cisco Crosswork Network Insights vs. Datadog Report (Updated: August 2026).

Cisco Crosswork Network Insights vs. Datadog

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

Cisco Crosswork Network Insights boosts efficiency by reducing manual work and enhancing network performance, offering time-saving benefits.

Sentiment score

6.4

Datadog improves efficiency by reducing response time, optimizing resources, enhancing reliability, and saving costs through better infrastructure monitoring.

We have saved 70% of manual work, reduced the number of employees needed for this task, and saved significant time, which has improved our efficiency and productivity by around 50%.

Student at Rochester Institute of Technology

I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Project Specialist at FedEx

Cisco Crosswork Network Insights is quite a comprehensive product with very few errors and enhanced network performance.

Hasnain Mawjee

Manager, Project Implementation at ibl-unisys

Previously we had thirteen contractors doing the monitoring for us, which is now reduced to only five.

Prakash Pandey

IT Manager at Liberty Mutual Insurance

Datadog has delivered more than its value through reduced downtime, faster recovery, and infrastructure optimization.

reviewer2767362

Sr. Cloud Infrastructure Engineer at a tech vendor with 51-200 employees

We have also seen fewer escalations for minor issues because alerts help us catch problems earlier, which indirectly reduces downtime and improves overall efficiency.

SurajYadav

Network Security Consultant at NTT DATA

For more quotes and insights, download the Datadog report

Customer Service

Sentiment score

6.8

Cisco Crosswork Network Insights' customer support is praised for responsiveness, effectiveness, quick hardware fixes, and minimal disruption.

Sentiment score

6.7

Datadog's customer service is generally reliable and efficient, with recent improvements noted, despite occasional delays and communication issues.

They are also very responsive during physical meetings, especially when RCA is required.

Solution Architect at Dhanyaayai enterprise private limited

The customer support is very proactive and responsive compared to other competitors.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Project Specialist at FedEx

It does not require too much analysis; if something is not working, it needs to be replaced, which makes it faster and easier.

Hasnain Mawjee

Manager, Project Implementation at ibl-unisys

When I have additional questions, the ticket is updated with actual recommendations or suggestions pointing me in the correct direction.

Laurie Mordick

Applications Web Services Technical Engineer at Ace Hardware

Overall, the entire Datadog comprehensive experience of support, onboarding, getting everything in there, and having a good line of feedback has been exceptional.

Thomas Harrison

Systems Administrator at Townsquare Interactive

I've had a couple instances where I reached out to Datadog's support team, and they have been really super helpful and very kind, even reaching back out after resolving my issues to check if everything's going well.

Nikki L.

Security Engineer at Invitation Homes

For more quotes and insights, download the Datadog report

Scalability Issues

Sentiment score

4.4

Cisco Crosswork Network Insights efficiently manages scalability, supporting complex environments with strong performance and helpful documentation for stability.

Sentiment score

7.5

Datadog excels in scalable performance and integration but requires careful ingestion cost management as environments grow.

Cisco Crosswork Network Insights supports large and complex environments.

Project Specialist at FedEx

In terms of scalability, Cisco Crosswork Network Insights performs very well in both UAT and production.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Solution Architect at Dhanyaayai enterprise private limited

Datadog's scalability has been great as it has been able to grow with our needs.

Prakash Pandey

IT Manager at Liberty Mutual Insurance

Since it is a SaaS platform, we did not have to worry about backend scaling.

SurajYadav

Network Security Consultant at NTT DATA

We have not faced any major performance issues from the platform side; it handles increased metrics and monitoring loads smoothly.

Kallamuddin Ansari

Cyber Security Consultant at HR Software Solution

For more quotes and insights, download the Datadog report

Stability Issues

Sentiment score

8.6

Cisco Crosswork Network Insights is highly stable and dependable, with excellent customer service, leading to strong user satisfaction.

Sentiment score

8.0

Datadog is praised for stability and reliability, with rare, quickly-resolved issues, especially during peak traffic periods.

No quotes available

For more quotes and insights, download the Cisco Crosswork Network Insights report

Metrics collection and alerting have been consistent in day-to-day use.

Kallamuddin Ansari

Cyber Security Consultant at HR Software Solution

Datadog is very stable, as there hasn't been any downtime or issues since I've been here, and it's always on time.

Nikki L.

Security Engineer at Invitation Homes

Datadog seems stable in my experience without any downtime or reliability issues.

Daniel Dolan

Full Stack Developer at Townsquare Interactive

For more quotes and insights, download the Datadog report

Room For Improvement

Users seek improved usability, AI enhancements, better third-party integration, cost efficiency, and more insightful documentation for Cisco Crosswork Network Insights.

Datadog needs better alert management, cost control, data representation, API consistency, integration, security, automation, navigation, and educational resources.

It is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities.

Project Specialist at FedEx

There are aspects of Cisco Crosswork Network Insights that I feel need improvement, such as faster data processing, as it currently takes too much time.

Student at Rochester Institute of Technology

Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Solution Architect at Dhanyaayai enterprise private limited

It would be great to see stronger AI-driven anomaly detection and predictive analytics to help identify potential issues before they impact performance.

reviewer2767305

Operations Manager at a financial services firm with 1,001-5,000 employees

We want to be able to customize the cost part, and we would appreciate more granular access control.

Andrei Mita

Service Manager at PwC

Having more transparent and granular cost control features would make it easier to manage usage.

SurajYadav

Network Security Consultant at NTT DATA

For more quotes and insights, download the Datadog report

Setup Cost

Enterprise users find Cisco Crosswork Network Insights costly but worthwhile for high usage, with pricing starting at $1000.

Datadog offers scalable, usage-based pricing but requires careful monitoring to manage escalating costs and optimize feature utilization.

My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco.

Yogeshwar Patil

Senior system engineer at Honeywell

For higher usage, it may be less expensive, with retail offerings around $1000 and $10 per IP prefix for the first 100 prefixes.

Student at Rochester Institute of Technology

The prices are good.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Project Specialist at FedEx

The setup cost for Datadog is more than $100.

reviewer1599867

Senior Performance and Architecture Analyst at a manufacturing company with 10,001+ employees

Pricing is mainly based on data ingestion, such as logs, metrics, and traces, and it can increase quickly if everything is enabled by default.

Kallamuddin Ansari

Cyber Security Consultant at HR Software Solution

Everybody wants the agent installed, but we only have so many dollars to spread across, so it's been difficult for me to prioritize who will benefit from Datadog at this time.

Laurie Mordick

Applications Web Services Technical Engineer at Ace Hardware

For more quotes and insights, download the Datadog report

Valuable Features

Cisco Crosswork Network Insights enhances network management with AI-driven insights, real-time analytics, and robust security, improving efficiency and integration.

Datadog enhances operational efficiency with unified visibility, integration, customizable dashboards, and comprehensive monitoring across cloud platforms.

Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes.

Project Specialist at FedEx

The best features Cisco Crosswork Network Insights offers include its effectiveness in alerting and automations, visualization dashboards, and its suitability for banking organizations, telecom providers, or any large enterprises that heavily work with networking and security needs.

Solution Architect at Dhanyaayai enterprise private limited

The real-time insights and analysis features are valuable to me because they alleviate worries about hijackings on routing by providing real-time updates if something unusual occurs on routing paths using machine learning.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Student at Rochester Institute of Technology

Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.

Timothy Spangler

Senior Software Engineer at Los Angeles Times Communications, LLC

Having all that associated analytics helps me in troubleshooting by not having to bounce around to other tools, which saves me a lot of time.

reviewer2767245

Senior Site Reliability Engineer at a wholesaler/distributor with 5,001-10,000 employees

Datadog was able to find the alerts and trigger to notify our team in a very prompt manner before it got worse, allowing us to promptly adjust and remediate the situation in time.

Nikki L.

Security Engineer at Invitation Homes

For more quotes and insights, download the Datadog report

Categories and Ranking

Cisco Crosswork Network Ins...

Ranking in Network Monitoring Software

35th

Average Rating

8.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Datadog

Ranking in Network Monitoring Software

3rd

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

211

Ranking in other categories

Application Performance Monitoring (APM) and Observability (1st), IT Infrastructure Monitoring (2nd), Log Management (4th), Container Monitoring (3rd), Cloud Monitoring Software (1st), AIOps (1st), Cloud Security Posture Management (CSPM) (6th), AI Observability (1st)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.2%. The mindshare of Datadog is 2.3%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
Datadog	2.3%
Cisco Crosswork Network Insights	0.2%
Other	97.5%

Network Monitoring Software

Featured Reviews

Automation has transformed endpoint deployment and streamlines multi-vendor network operations

Project Specialist at FedEx

The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.

Read full review

Dhroov Patel

Site Reliability Engineer at Grainger

Has improved incident response with better root cause visibility and supports flexible on-call scheduling

Datadog needs to introduce more hard limits to cost. If we see a huge log spike, administrators should have more control over what happens to save costs. If a service starts logging extensively, I want the ability to automatically direct that log into the cheapest log bucket. This should be the case with many offerings. If we're seeing too much APM, we need to be aware of it and able to stop it rather than having administrators reach out to specific teams. Datadog has become significantly slower over the last year. They could improve performance at the risk of slowing down feature work. More resources need to go into Fleet Automation because we face many problems with things such as the Ansible role to install Datadog in non-containerized hosts. We mainly want to see performance improvements, less time spent looking at costs, the ability to trust that costs will stay reasonable, and an easier way to manage our agents. It is such a powerful tool with much potential on the horizon, but cost control, performance, and agent management need improvement. The main issues are with the administrative side rather than the actual application.

Read full review

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Top Industries

By visitors reading reviews

Construction Company

39%

Outsourcing Company

16%

Comms Service Provider

13%

Healthcare Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	82
Midsize Enterprise	49
Large Enterprise	100

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?

The purchasing of Cisco Crosswork Network Insights is managed by generating the PR and then the procurement team takes care of the pricing and purchasing, which are directly from Cisco or another m...

What needs improvement with Cisco Crosswork Network Insights?

In future updates of Cisco Crosswork Network Insights, I would like to see more integrated AI with such tools.

What is your primary use case for Cisco Crosswork Network Insights?

Currently, our infrastructure has very limited use of Cisco Crosswork Network Insights, so we haven't explored much of those technologies, and I'm not getting anything to improve from that perspect...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?

With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...

Which would you choose - Datadog or Dynatrace?

Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...

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Product Reports

Cisco Crosswork Network Insights

Download Cisco Crosswork Network Insights product report

Download Datadog product report

Overview

Cisco Crosswork Network Insights provides advanced network monitoring and insights, enabling efficient network operations and ensuring high performance and reliability for businesses.

Cisco Crosswork Network Insights delivers enhanced visibility into network operations through real-time data analysis and intelligent tools. It facilitates proactive management by identifying potential issues before they impact performance, supporting seamless network operations. By leveraging comprehensive analytics, it offers valuable insights that optimize network efficiency and minimize downtime.

What features make Cisco Crosswork Network Insights valuable?

Real-time Analytics: Delivers instant data insights for proactive monitoring.
Anomaly Detection: Identifies network anomalies to prevent outages.
Scalability: Supports scalable network growth without compromising performance.
Customizable Alerts: Provides tailored notifications for timely action.
Integration Capabilities: Seamlessly integrates with existing infrastructure.

What benefits or ROI can Cisco Crosswork Network Insights offer?

Improved Uptime: Reduces downtime with predictive maintenance.
Cost Efficiency: Decreases operational costs through streamlined processes.
Enhanced Security: Strengthens network security with advanced threat detection.
Resource Optimization: Optimizes resource allocation for better performance.

Cisco Crosswork Network Insights is implemented across industries such as telecommunications, enterprise IT, and service providers. By addressing industry-specific challenges, it enables telecom companies to maintain seamless connectivity and supports enterprise IT in managing complex networks efficiently. Service providers benefit from enhanced service delivery and reliability.

Cisco

Datadog integrates extensive monitoring solutions with features like customizable dashboards and real-time alerting, supporting efficient system management. Its seamless integration capabilities with tools like AWS and Slack make it a critical part of cloud infrastructure monitoring.

Datadog offers centralized logging and monitoring, making troubleshooting fast and efficient. It facilitates performance tracking in cloud environments such as AWS and Azure, utilizing tools like EC2 and APM for service management. Custom metrics and alerts improve the ability to respond to issues swiftly, while real-time tools enhance system responsiveness. However, users express the need for improved query performance, a more intuitive UI, and increased integration capabilities. Concerns about the pricing model's complexity have led to calls for greater transparency and control, and additional advanced customization options are sought. Datadog's implementation requires attention to these aspects, with enhanced documentation and onboarding recommended to reduce the learning curve.

What are Datadog's Key Features?

Sharable Dashboards: Facilitate collaboration with customizable, intuitive dashboards.
Extensive Integrations: Seamlessly connects with tools like Slack and AWS to support workflows.
APM and RUM: Provides deep insights into application performance and user interactions.
Real-Time Tools: Enables agile responses to system issues with real-time monitoring.
Unified Tagging and Visualization: Eases management of complex systems with simplified visualization.

What Benefits and ROI Should Users Look For?

Efficient Troubleshooting: Centralized logging speeds up the identification and resolution of issues.
Streamlined Workflows: Integrations with popular tools enhance operational efficiency.
Improved Observability: Comprehensive monitoring improves system reliability and performance.
Resource Optimization: Efficient microservices and container management leads to better cloud resource utilization.
Responsive Alerts: Customizable alerts ensure timely identification of critical issues.

In industries like finance and technology, Datadog is implemented for its monitoring capabilities across cloud architectures. Its ability to aggregate logs and provide a unified view enhances reliability in environments demanding high performance. By leveraging real-time insights and integration with platforms like AWS and Azure, organizations in these sectors efficiently manage their cloud infrastructures, ensuring optimal performance and proactive issue resolution.

Sample Customers

Information Not Available

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's

Cisco Crosswork Network Insights vs. Datadog