CA Process Automation vs Make comparison

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CA Process Automation

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Executive SummaryUpdated on Mar 15, 2026

CA Process Automation and Make are key players in the automation software market, each with unique strengths. CA Process Automation is generally perceived to have an advantage in complex enterprise environments due to its comprehensive automation capabilities, while Make stands out for its ease of use and flexibility, appealing to a broader range of organizations.

Features: CA Process Automation offers robust scalability, seamless integration with legacy systems, and versatile process design. Make includes a user-friendly interface, extensive integration options, and powerful low-code tools facilitating efficient automation and customization.

Room for Improvement: CA Process Automation could enhance its user interface simplicity and streamline support processes to better suit smaller teams. Make might improve by expanding enterprise-grade functionalities, enhancing error handling capabilities, and supporting more complex process customization.

Ease of Deployment and Customer Service: CA Process Automation provides a detailed deployment process suited for structured environments, but may seem complex for smaller teams. Support services are comprehensive. Make offers quick deployment and a straightforward customer service model, ideal for rapid process automation initiation.

Pricing and ROI: CA Process Automation requires a higher initial investment, rewarding users with extensive enterprise-grade features that justify the cost. Make provides a more accessible and flexible pricing structure, allowing faster ROI through reduced deployment costs and rapid setup, appealing to budget-conscious teams.

To learn more, read our detailed CA Process Automation vs. Make Report (Updated: August 2026).

CA Process Automation vs. Make

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

37th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Make

Ranking in Process Automation

6th

Average Rating

8.0

Reviews Sentiment

5.5

Number of Reviews

Ranking in other categories

AI Software Development (4th)

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of Make is 1.6%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
Make	1.6%
CA Process Automation	1.0%
Other	97.4%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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Dinesh Lavu

Automation workflows have saved time and have reduced manual work for my client projects

Most of what I learned about Make is mainly from the templates only. Anything that I tried to do, I try to see who has done it already and try to understand and rebuild it. When I'm trying to build some workflows, there's a chatbot component. When I ask for something, it helps me in that. Or if I get a bug that I'm finding difficult to debug or understand the use case or the log, it clearly explains it to me and sometimes it advises me to do certain things, so that it's easy for me to fix it. One area for improvement is an auto-building feature. Another is how n8n has a chatbot completion where you can bring some LLMs into the workflow and integrating Ollama and all of that is something I felt is really needed for Make also.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."

"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."

"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."

"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."

"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."

More CA Process Automation pros

"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."

"Make saves me roughly forty-five percent to sixty percent of time since the analysis part and solution are provided below the question."

"Make has positively impacted my organization by reducing our manual workflow and workload by almost twenty to thirty percent, which I feel is great."

"Make has positively impacted my organization by enabling me to generate numerous leads because it is easy to implement, which allowed me to drastically reduce the time needed to create and present a minimum viable product to clients."

"Make has positively impacted my organization by reducing the number of hours that go into validating and verifying the flow of a particular repetitive process, which would otherwise take multiple hours, to just a few minutes to review for more than 1,000 or 2,000 case scenarios."

"Using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved."

"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."

"This means the task that I would complete in a span of one day is completed in a matter of minutes by using Make."

More Make pros

Cons

"Somehow the product group within CA left the product dry from some regular expression functionality."

"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."

"It’s very complex, which is one of the disadvantages."

"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."

"OCR capability should be added as a feature."

"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."

More CA Process Automation cons

"Make can be improved in terms of the code module, as sometimes I use it at a developer level, and I want it to be more specific; when using the webhook, some data structures may require a lot of time to organize, so if a code node is available, it would help me structure data effectively."

"Actually, I did not finish this project with Make; I could not manage to finish the full workflow, and I decided to leave it as it is, implementing it a different way because it is very tricky."

"I give Make a rating of seven because it is not open-sourced and there are many hidden charges, which can affect a beginner's workflow when trying it out."

"There is a file size constraint, as when I try to upload a PDF question bank of 200 pages, it shows an error and the file cannot process the data."

"Sometimes the platform is too laggy and loads slowly."

"One area that needs improvement is the debugging and monitoring."

"I was talking about dark mode because it feels irritating when working in dark places."

"Make could be improved by having more platforms and connections that we would like to use, as well as more flexibility in paying for operations, with tasks on a sliding scale instead of by tier."

More Make cons

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

"The price of Make is approximately $20 per month for the platform."

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Top Industries

By visitors reading reviews

Construction Company

19%

Financial Services Firm

14%

Manufacturing Company

13%

Performing Arts

Outsourcing Company

15%

Educational Organization

13%

Manufacturing Company

10%

Construction Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1
Large Enterprise	6

Questions from the Community

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What is your experience regarding pricing and costs for Make?

Regarding my experience with pricing, setup costs, and licensing for Make, I would add that they need to provide a dark mode because the UI is in light mode. I remember that when I was working late...

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What needs improvement with Make?

I think there are improvements needed for Make. They could add a guide roadmap for beginners to make it more accessible. While Make is easy to use, there is always room for improvement. There are m...

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What is your primary use case for Make?

My main use case for Make involves automating social media content creation and personalized content creation for my social profile like Instagram.

See all answers

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Compared 12% of the time

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Compared 10% of the time

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Product Reports

CA Process Automation

Download CA Process Automation product report

Download Make product report

Also Known As

CA IT Process Automation Manager

Integromat

Overview

CA Process Automation is an advanced tool designed to streamline workflows, automate repetitive tasks, and improve operational efficiency across organizations. It is tailored for businesses seeking robust automation capabilities.

CA Process Automation enables companies to optimize their workflows by automating processes and integrating with existing systems, reducing manual efforts and improving response times. Its robust architecture supports complex workflows and offers extensive customization, allowing businesses to scale their automation efforts efficiently. This tool is ideal for optimizing productivity by minimizing errors and ensuring consistent process execution.

What are the essential features of CA Process Automation?

Scalability: Easily accommodates business growth with high flexibility and support for complex processes.
Integration: Seamlessly connects with various systems and applications to enhance connectivity.
Customization: Tailors processes to specific business needs, allowing unique workflow implementations.
Automation Design: Intuitive interface for designing automated processes without extensive coding knowledge.
Monitoring: Provides real-time tracking and reporting to ensure processes run smoothly and effectively.

What benefits or ROI should users consider in reviews?

Efficiency Gains: Assess improvements in workflow execution speed and reduced manual workload.
Cost Reduction: Look for savings achieved through automation and decreased error rates.
Flexibility: Evaluate the adaptability of automation efforts to meet changing business demands.
Improved Accuracy: Determine enhancements in process consistency and reduced human error.

In financial services, CA Process Automation can optimize transaction processing and compliance workflows. Healthcare industries utilize it to streamline administrative tasks like patient data management. In manufacturing, it enhances supply chain operations by automating inventory control and quality checks, leading to more efficient production cycles.

Broadcom

Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.

At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.

What features does Make offer?

Visual Workflow Builder: Create and edit workflows effortlessly with a friendly interface.
App Integration: Supports numerous apps, enabling diverse connections.
Real-Time Monitoring: Track workflow executions with precise analytics.
Conditional Logic: Implement logic paths for smarter automations.

What benefits can users expect from Make?

Increased Efficiency: Automating tasks reduces manual intervention, saving time.
Cost Reduction: Lower operational costs with streamlined processes.
Scalable Solutions: Easily adjust workflows to meet growing business demands.
Enhanced Productivity: Focus on high-priority tasks with automated operations.

In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.

Sample Customers

Unum, HCL Technologies, Logicalis

Buan Consulting, Armadia

CA Process Automation vs. Make