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CA Process Automation vs Make comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Make
Ranking in Process Automation
6th
Average Rating
8.0
Reviews Sentiment
5.5
Number of Reviews
18
Ranking in other categories
AI Software Development (4th)
 

Mindshare comparison

As of July 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of Make is 1.7%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Make1.7%
CA Process Automation1.0%
Other97.3%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Dinesh Lavu - PeerSpot reviewer
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
Automation workflows have saved time and have reduced manual work for my client projects
Most of what I learned about Make is mainly from the templates only. Anything that I tried to do, I try to see who has done it already and try to understand and rebuild it. When I'm trying to build some workflows, there's a chatbot component. When I ask for something, it helps me in that. Or if I get a bug that I'm finding difficult to debug or understand the use case or the log, it clearly explains it to me and sometimes it advises me to do certain things, so that it's easy for me to fix it. One area for improvement is an auto-building feature. Another is how n8n has a chatbot completion where you can bring some LLMs into the workflow and integrating Ollama and all of that is something I felt is really needed for Make also.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"If you’re planning or looking for an application able to create process automation, stop looking."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."
"CA Process Automation manager is a very powerful production tool."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"This means the task that I would complete in a span of one day is completed in a matter of minutes by using Make."
"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."
"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."
"I am using Make for content creation, and it saves time in content creation for me and helps with tasks by creating content for me even without writing a single word."
"Using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved."
"Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn."
"The best features Make offers include its very visual interface, which stands out for me."
"Make saves me roughly forty-five percent to sixty percent of time since the analysis part and solution are provided below the question."
 

Cons

"It’s very complex, which is one of the disadvantages."
"OCR capability should be added as a feature."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"There is a file size constraint, as when I try to upload a PDF question bank of 200 pages, it shows an error and the file cannot process the data."
"Actually, I did not finish this project with Make; I could not manage to finish the full workflow, and I decided to leave it as it is, implementing it a different way because it is very tricky."
"There is still a lot of difference when it comes to how the credits come into use and how to monetize what is being offered by Make."
"Make could improve the ease of use, it can be more complicated than other solutions. There are a lot of elements that are more technical than in other solutions."
"Make can enhance the credit limit for free use because what is happening now is that most of the credits have been used during testing only."
"I was talking about dark mode because it feels irritating when working in dark places."
"I feel that Make can be improved in terms of API handling and integrations."
"One area that needs improvement is the debugging and monitoring."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"The price of Make is approximately $20 per month for the platform."
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Top Industries

By visitors reading reviews
Construction Company
18%
Manufacturing Company
16%
Financial Services Firm
16%
Performing Arts
8%
Outsourcing Company
15%
Educational Organization
14%
Manufacturing Company
10%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Make?
Regarding my experience with pricing, setup costs, and licensing for Make, I would add that they need to provide a dark mode because the UI is in light mode. I remember that when I was working late...
What needs improvement with Make?
I think there are improvements needed for Make. They could add a guide roadmap for beginners to make it more accessible. While Make is easy to use, there is always room for improvement. There are m...
What is your primary use case for Make?
My main use case for Make involves automating social media content creation and personalized content creation for my social profile like Instagram.
 

Also Known As

CA IT Process Automation Manager
Integromat
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Buan Consulting, Armadia
Find out what your peers are saying about CA Process Automation vs. Make and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.