CA Process Automation vs Make comparison

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CA Process Automation

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Executive SummaryUpdated on Mar 15, 2026

CA Process Automation and Make are key players in the automation software market, each with unique strengths. CA Process Automation is generally perceived to have an advantage in complex enterprise environments due to its comprehensive automation capabilities, while Make stands out for its ease of use and flexibility, appealing to a broader range of organizations.

Features: CA Process Automation offers robust scalability, seamless integration with legacy systems, and versatile process design. Make includes a user-friendly interface, extensive integration options, and powerful low-code tools facilitating efficient automation and customization.

Room for Improvement: CA Process Automation could enhance its user interface simplicity and streamline support processes to better suit smaller teams. Make might improve by expanding enterprise-grade functionalities, enhancing error handling capabilities, and supporting more complex process customization.

Ease of Deployment and Customer Service: CA Process Automation provides a detailed deployment process suited for structured environments, but may seem complex for smaller teams. Support services are comprehensive. Make offers quick deployment and a straightforward customer service model, ideal for rapid process automation initiation.

Pricing and ROI: CA Process Automation requires a higher initial investment, rewarding users with extensive enterprise-grade features that justify the cost. Make provides a more accessible and flexible pricing structure, allowing faster ROI through reduced deployment costs and rapid setup, appealing to budget-conscious teams.

To learn more, read our detailed CA Process Automation vs. Make Report (Updated: March 2026).

CA Process Automation vs. Make

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

36th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Make

Ranking in Process Automation

19th

Average Rating

8.2

Reviews Sentiment

5.5

Number of Reviews

Ranking in other categories

AI Software Development (19th)

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.9%, up from 0.3% compared to the previous year. The mindshare of Make is 1.2%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
Make	1.2%
CA Process Automation	0.9%
Other	97.9%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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Farhan Ahmed Sheikh

Chief Executive Officer at Ashtex Solutions

Flexibility and efficiency accelerate business processes

Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be clarity about whether the data is secure while passing through these automations or integrations created within Make. The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved. The operation consumption is too high and sometimes becomes a burden on the client. Make needs to review its pricing strategy since they have tough competition from n8n. Make sometimes has issues with user logins and data saving when simultaneously working on two different PCs or when two developers are working on something or some blueprint. It can lose saved data from one interface to the other, and when logging on with the same user on another workstation, it occasionally misbehaves. We were unaware that Make had its own local implementation module. They need to advertise this feature more effectively as we are developing many projects in Make and working with various clients.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CA Process Automation manager is a very powerful production tool."

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."

"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."

"It is easy to debug and troubleshoot."

"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."

More CA Process Automation pros

"The new AI feature that Make has launched is really amazing."

"Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn."

"Make has positively impacted my organization by helping me save around 10 plus hours per month to automate reporting and social media posting."

"This has made a very positive impact on my life because initially I was not able to do things quickly and efficiently, but now with the help of Make, I can plan many things that help my work become efficient."

"Make has helped me save my time, and time is money, so obviously, eventually it has helped me save my money as well."

"This means the task that I would complete in a span of one day is completed in a matter of minutes by using Make."

"The ROI is very high, as the business professionals are pleased with the results from automations, enjoying the time saved and the outputs received."

"Make has positively impacted my organization by enabling me to generate numerous leads because it is easy to implement, which allowed me to drastically reduce the time needed to create and present a minimum viable product to clients."

More Make pros

Cons

"OCR capability should be added as a feature."

"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."

"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."

"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."

"Somehow the product group within CA left the product dry from some regular expression functionality."

"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."

"It’s very complex, which is one of the disadvantages."

"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."

More CA Process Automation cons

"One area that needs improvement is the debugging and monitoring."

"There is a file size constraint, as when I try to upload a PDF question bank of 200 pages, it shows an error and the file cannot process the data."

"Make can be improved in terms of the code module, as sometimes I use it at a developer level, and I want it to be more specific; when using the webhook, some data structures may require a lot of time to organize, so if a code node is available, it would help me structure data effectively."

"Make could be improved by having more platforms and connections that we would like to use, as well as more flexibility in paying for operations, with tasks on a sliding scale instead of by tier."

"I give Make a rating of seven because it is not open-sourced and there are many hidden charges, which can affect a beginner's workflow when trying it out."

"Make could improve the ease of use, it can be more complicated than other solutions."

"Make can enhance the credit limit for free use because what is happening now is that most of the credits have been used during testing only."

"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."

More Make cons

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

"The price of Make is approximately $20 per month for the platform."

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Top Industries

By visitors reading reviews

No data available

Outsourcing Company

14%

Non Tech Company

11%

Construction Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	12
Large Enterprise	6

Questions from the Community

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What is your experience regarding pricing and costs for Make?

My experience with pricing, setup cost, and licensing indicates that the cost is effective and licensing was affordable.

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What needs improvement with Make?

Make could be improved by having more platforms and connections that we would like to use, as well as more flexibility in paying for operations, with tasks on a sliding scale instead of by tier.Fur...

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What is your primary use case for Make?

My main use case for Make is that it serves as a perfect tool to interlace most of our API connections, syncing different environments together. Make enables us to connect apps that lack native int...

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Product Reports

CA Process Automation

Download CA Process Automation product report

Download Make product report

Also Known As

CA IT Process Automation Manager

Integromat

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.

At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.

What features does Make offer?

Visual Workflow Builder: Create and edit workflows effortlessly with a friendly interface.
App Integration: Supports numerous apps, enabling diverse connections.
Real-Time Monitoring: Track workflow executions with precise analytics.
Conditional Logic: Implement logic paths for smarter automations.

What benefits can users expect from Make?

Increased Efficiency: Automating tasks reduces manual intervention, saving time.
Cost Reduction: Lower operational costs with streamlined processes.
Scalable Solutions: Easily adjust workflows to meet growing business demands.
Enhanced Productivity: Focus on high-priority tasks with automated operations.

In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.

Sample Customers

Unum, HCL Technologies, Logicalis

Buan Consulting, Armadia

CA Process Automation vs. Make