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CA Process Automation vs Make comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Make
Ranking in Process Automation
7th
Average Rating
8.0
Reviews Sentiment
5.5
Number of Reviews
18
Ranking in other categories
AI Software Development (3rd)
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of Make is 1.6%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Make1.6%
CA Process Automation1.0%
Other97.4%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Dinesh Lavu - PeerSpot reviewer
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
Automation workflows have saved time and have reduced manual work for my client projects
Most of what I learned about Make is mainly from the templates only. Anything that I tried to do, I try to see who has done it already and try to understand and rebuild it. When I'm trying to build some workflows, there's a chatbot component. When I ask for something, it helps me in that. Or if I get a bug that I'm finding difficult to debug or understand the use case or the log, it clearly explains it to me and sometimes it advises me to do certain things, so that it's easy for me to fix it. One area for improvement is an auto-building feature. Another is how n8n has a chatbot completion where you can bring some LLMs into the workflow and integrating Ollama and all of that is something I felt is really needed for Make also.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CA Process Automation manager is a very powerful production tool."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"If you’re planning or looking for an application able to create process automation, stop looking."
"I am using Make for content creation, and it saves time in content creation for me and helps with tasks by creating content for me even without writing a single word."
"Using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved."
"Make has helped me save my time, and time is money, so obviously, eventually it has helped me save my money as well."
"Make has positively impacted my organization by reducing the number of hours that go into validating and verifying the flow of a particular repetitive process, which would otherwise take multiple hours, to just a few minutes to review for more than 1,000 or 2,000 case scenarios."
"The new AI feature that Make has launched is really amazing."
"Make has positively impacted my organization by reducing our manual workflow and workload by almost twenty to thirty percent, which I feel is great."
"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."
"Make has positively impacted my organization by enabling me to generate numerous leads because it is easy to implement, which allowed me to drastically reduce the time needed to create and present a minimum viable product to clients."
 

Cons

"Somehow the product group within CA left the product dry from some regular expression functionality."
"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"I'd like to see additional form functionality and having Python as an available common script language."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"Make some of the features more open source that way developers can have more flexibility."
"It’s very complex, which is one of the disadvantages."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"Pricing is definitely something that is on a higher tier where we are consuming around 1.5 to 2 million operations per month, which makes the bill quite substantial."
"Make could be improved by having more platforms and connections that we would like to use, as well as more flexibility in paying for operations, with tasks on a sliding scale instead of by tier."
"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."
"Make can be improved in terms of the code module, as sometimes I use it at a developer level, and I want it to be more specific; when using the webhook, some data structures may require a lot of time to organize, so if a code node is available, it would help me structure data effectively."
"I feel that Make can be improved in terms of API handling and integrations."
"I was talking about dark mode because it feels irritating when working in dark places."
"There is still a lot of difference when it comes to how the credits come into use and how to monetize what is being offered by Make."
"I chose a nine out of ten because sometimes my browser gets crashed while working on Make, and I do not know why."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"The price of Make is approximately $20 per month for the platform."
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Top Industries

By visitors reading reviews
Outsourcing Company
19%
Manufacturing Company
18%
Construction Company
15%
Financial Services Firm
11%
Outsourcing Company
15%
Educational Organization
12%
Manufacturing Company
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Make?
Regarding my experience with pricing, setup costs, and licensing for Make, I would add that they need to provide a dark mode because the UI is in light mode. I remember that when I was working late...
What needs improvement with Make?
I think there are improvements needed for Make. They could add a guide roadmap for beginners to make it more accessible. While Make is easy to use, there is always room for improvement. There are m...
What is your primary use case for Make?
My main use case for Make involves automating social media content creation and personalized content creation for my social profile like Instagram.
 

Also Known As

CA IT Process Automation Manager
Integromat
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Buan Consulting, Armadia
Find out what your peers are saying about CA Process Automation vs. Make and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.