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CA Process Automation vs IBM Cloud Pak for Automation comparison

Broadcom and IBM are both solutions in the Process Automation category. Broadcom is ranked #36, while IBM is ranked #22 with an average rating of 9.0. Broadcom holds a 0.3% mindshare in PA, compared to IBM’s 0.5% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.
CA Process Automation
Read 12 CA Process Automation reviews
  • 293 Views
  • 293 Comparison Views
100% willing to recommend
IBM Cloud Pak for Automation
Read 2 IBM Cloud Pak for Automation reviews
  • 257 Views
  • 254 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

CA Process Automation and IBM Cloud Pak for Automation are competing products in the field of process automation. IBM Cloud Pak for Automation is considered superior due to its robust features, despite user satisfaction leaning towards CA Process Automation for pricing and support.

Features: CA Process Automation offers reliable process management, simple integration, and cost-effectiveness. IBM Cloud Pak for Automation provides AI-powered automation, scalability, and enhanced business process management with a comprehensive feature set.

Ease of Deployment and Customer Service: Both products provide flexible deployment options. CA Process Automation shows quicker deployment and straightforward service. IBM Cloud Pak for Automation offers a more structured process with extensive support, though more time-intensive, providing thorough guidance.

Pricing and ROI: CA Process Automation features lower initial setup costs and quick ROI, appealing to cost-conscious buyers. IBM Cloud Pak for Automation involves higher initial costs but promises substantial ROI over time due to its rich features.

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To learn more, read our detailed CA Process Automation vs. IBM Cloud Pak for Automation Report (Updated: July 2025).
Buyer's Guide
CA Process Automation vs. IBM Cloud Pak for Automation
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
36th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
IBM Cloud Pak for Automation
Ranking in Process Automation
22nd
Average Rating
8.0
Reviews Sentiment
5.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.2% compared to the previous year. The mindshare of IBM Cloud Pak for Automation is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

SJ
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
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SYEDMUJTABA - PeerSpot reviewer
Effectively handles parallel instances effectively
I find it quite straightforward, perhaps around 8.5 out of 10 in terms of ease. When we upgraded from the old version of IBM BPM to the new one within IBM Cloud Pak for Automation, we didn't encounter any major issues. There were some minor ones, but they were easy to overcome.The migration process was part of our deployment strategy. We had a plan to migrate two processes per week from on-premises to the cloud. The migration involved taking the instances and migrating them to the new environment. There is an inbuilt feature in IBM Cloud Pak for Automation that facilitates the migration process, although I personally haven't conducted it myself; it's managed by my team. Overall, the setup process was relatively smooth.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to debug and troubleshoot."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"I believe two significant features of IBM Cloud Pak for Automation are the focus on SLA management and the capability to handle parallel instances effectively. Parallel instances, for instance, are valuable when dealing with a large number of users, enabling tasks to be performed concurrently for efficient system operation. The SLA aspect is crucial for tracking and ensuring timely completion of tasks. Additionally, the cloud compatibility of IBM BAW allows for seamless migration from on-premises to the cloud. This version also includes a business rule management system for storing and managing business rules effectively."
"What this product allows us to do is to move from on-prem instances where we are running independent instances of FileNet, Datacap, and ODM. It allows us to leverage container-based resiliency and availability modeling so that we have some visibility across the CP4BA ecosystem. We're now migrating all of our data to be in the Cloud Object Storage, and we can now use some of the features of Azure in terms of how we store and retrieve content for our members and our providers."
 

Cons

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"OCR capability should be added as a feature."
"Make some of the features more open source that way developers can have more flexibility."
"One of the challenges we're having is finding vendors who have experience in developing on the cloud. We can find developers on the old platform, but it is leading-edge technology. So, we are having some challenges, and IBM is assisting us to find vendor partners. To be able to leverage all the capabilities of the new platform, we have to upgrade our existing ecosystem of FileNet applications. Upgrading to the new platform while trying to modernize is always challenging because it is like you have a moving target."
"I believe there is room for improvement in the user interface, particularly in the Process Portal that customers use to view and manage their tasks. The UI of the Process Portal needs enhancement. Additionally, in the next release, I would like to see improved compatibility with Angular, allowing for direct integration with front-end systems. It would be beneficial to have built-in GUI features based on Angular within the system, rather than developing separate applications externally. This, in turn, would provide a more seamless and enhanced front-end experience."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"IBM Cloud Pak for Automation is relatively expensive, especially considering it is designed for long-living processes, not for normal automation needs. On a scale of one to ten, I would rate the pricing at around 9. There are no additional costs beyond the standard licensing fees, but IBM has multiple pricing models that make it expensive in its own way. Different plans are available, but overall, the experience suggests it is a costly solution."
"Its cost is almost the same or comparable to what we pay with FileNet, but I'm not sure what we pay a year. A good part of CP4BA is the CPU-based licensing model. When we're dealing with 50,000 dentists, for example, if we were to use Salesforce, we would be hit with the licensing of 50,000 dentists, whereas when we build out in CP4BA, it is just based on our CPU usage, not on individual licenses."
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Company Size

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Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about IBM Cloud Pak for Automation?
I believe two significant features of IBM Cloud Pak for Automation are the focus on SLA management and the capability to handle parallel instances effectively. Parallel instances, for instance, ar...
See all answers
What is your experience regarding pricing and costs for IBM Cloud Pak for Automation?
IBM Cloud Pak for Automation is relatively expensive, especially considering it is designed for long-living processes, not for normal automation needs. On a scale of one to ten, I would rate the pr...
See all answers
What needs improvement with IBM Cloud Pak for Automation?
I believe there is room for improvement in the user interface, particularly in the Process Portal that customers use to view and manage their tasks. The UI of the Process Portal needs enhancement. ...
See all answers
 

Comparisons

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Compared 100% of the time
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IBM BPM vs IBM Cloud Pak for Automation Logo
IBM BPM vs IBM Cloud Pak for Automation
Compared 58% of the time
Appian vs IBM Cloud Pak for Automation Logo
Appian vs IBM Cloud Pak for Automation
Compared 42% of the time
More IBM Cloud Pak for Automation Competitors
 

Product Reports

Buyer's Guide
CA Process Automation
July 2025
CA Process Automation reportDownload CA Process Automation product report
Buyer's Guide
Process Automation
June 2025
IBM Cloud Pak for Automation reportDownload IBM Cloud Pak for Automation product report
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
Broadcom

IBM Cloud Pak for Automation offers design, build, run, and automation services to rapidly scale your programs and fully execute and operationalize an automation strategy.

IBM
 

Sample Customers

Unum, HCL Technologies, Logicalis
Information Not Available
Buyer's Guide
CA Process Automation vs. IBM Cloud Pak for Automation
July 2025
Free Report: CA Process Automation vs. IBM Cloud Pak for Automation
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