BMC TrueSight vs NetApp Cloud Insights comparison

BMC Helix and NetApp are both solutions in the IT Infrastructure Monitoring category. BMC Helix is ranked #34 with an average rating of 8.3, while NetApp is ranked #33 with an average rating of 8.8. BMC Helix holds a 1.0% mindshare in IM, compared to NetApp’s 0.4% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 100% of NetApp users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

3,120 Views
1,310 Comparison Views

86% willing to recommend

NetApp Cloud Insights

Read 13 NetApp Cloud Insights reviews

1,125 Views
720 Comparison Views

100% willing to recommend

BMC TrueSight

NetApp Cloud Insights

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and NetApp Cloud Insights are competitors in the IT infrastructure monitoring category. BMC TrueSight has the upper hand in integration across varied technologies, while NetApp Cloud Insights excels in advanced analytics and security features.

Features: BMC TrueSight offers extensive event management capabilities and integrates with various knowledge modules for a comprehensive IT infrastructure view. It consolidates alerts efficiently, monitors diverse assets, and offers a unified console. NetApp Cloud Insights provides visibility and data interdependencies, aiding in identifying multi-tier issues and offering real-time alerting on security threats and advanced analytics.

Room for Improvement: BMC TrueSight users seek improved deployment ease, lightweight knowledge modules, better cloud monitoring, optimized pricing, reporting, and user interaction, and reduced complexity and resource demands. NetApp Cloud Insights could enhance reporting, pricing models, user console intuitiveness, and offer more detailed Azure environment insights.

Ease of Deployment and Customer Service: BMC TrueSight focuses on on-premises deployments, complicating cloud integration but benefiting on-site infrastructure. NetApp Cloud Insights supports public, private, and hybrid cloud environments for flexible deployment. BMC's customer service varies in consistency, especially for complex issues, while NetApp's support shows room for initial query improvement but is generally responsive.

Pricing and ROI: BMC TrueSight's high pricing, due to its comprehensive licensing, is seen as beneficial for reducing IT operational costs through efficiency. NetApp Cloud Insights is affordable when monitoring NetApp products but costly otherwise, appreciated for its capacity-based licensing, enabling cost-effective cloud use, with substantial ROI from operational efficiencies and enhanced security measures.

To learn more, read our detailed BMC TrueSight vs. NetApp Cloud Insights Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. NetApp Cloud Insights

September 2025

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in IT Infrastructure Monitoring

34th

Ranking in Cloud Monitoring Software

26th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), Event Monitoring (7th), AIOps (5th)

NetApp Cloud Insights

Ranking in IT Infrastructure Monitoring

33rd

Ranking in Cloud Monitoring Software

22nd

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Migration (11th)

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.0%, up from 1.0% compared to the previous year. The mindshare of NetApp Cloud Insights is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
NetApp Cloud Insights	0.4%
BMC TrueSight	1.0%
Other	98.6%

IT Infrastructure Monitoring

Featured Reviews

Ayobanji Iluyomade

IT Service Performance Manager at MTN

The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features

We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.

Read full review

Punit Waghela

Technical Specialist at Softcell Technologies Limited

Reduces troubleshooting time and improves operational efficiency through a single console

NetApp technology, specifically NetApp Cloud Insights, has significantly impacted the way my customers do business. One customer had multiple components, such as a VMware environment, Cisco switches, NetApp storage, and backup tools. Previously, the customer had to monitor all these tools individually each morning by logging into every console to check for errors or performance issues. It used to take them about 1 or 2 hours, but after we installed NetApp Cloud Insights, the time spent was reduced to just 5 minutes with a single console where they could monitor everything. The customer can integrate their VMware servers, Cisco switches, and storage with NetApp Cloud Insights to quickly identify any problems and resolve issues efficiently, demonstrating a reduction in complexity and monitoring time. The values that NetApp Cloud Insights delivers to my customers are evident in real examples, such as an application team running their application on a single VM connected through a switch and storage. When they experience a performance issue, the VMware team needs to identify the source of the slowness, whether it's from the server, switch, or storage, which requires a time-consuming investigation of each component. Without NetApp Cloud Insights, this process is slow and stressful for both the application team and the VMware team, but with the tool, a single click allows the customer to pinpoint the issue directly, improving response times to performance problems immensely. The evolving cybersecurity landscape and the proliferation of AI highly influence my customers' technology decisions, as having NetApp storage in their environment allows them to detect ransomware attacks effectively. NetApp guarantees data recovery in case of such attacks, and here, NetApp Cloud Insights plays a crucial role; it can identify where a ransomware attack originates, allowing the IT team to respond rapidly, such as disconnecting affected devices to mitigate the damage, especially crucial when multiple users are involved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

"The initial setup of BMC TrueSight Operations Management was easy."

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

"It is a very stable product."

"I believe that the ease of use and UI is great"

"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."

"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."

"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."

More BMC TrueSight pros

"NetApp Cloud Insights helps reduce the time spent on problem resolution by up to 50% for my customers, making their operations significantly more efficient and productive, which is a perfect outcome."

"The solution is easy to deploy."

"Among the most valuable features are the queries and reporting that allow us to look at the utilization of resources, at how well the storage is performing, and to report on which resources are being used by which business units. We can track usage across the entire environment, across applications, business units, cost centers, etc."

"NetApp Cloud Insights helps with login monitoring and troubleshooting. Previously, if we had performance concerns or needed to interface with other groups and their products, a task that should require only one or two people turned into a six-person job."

"Cloud Insights' best features are visibility and the connector to move the workloads."

"It is good for giving an overview of the systems and for tracking long-term trends. It is handy for root cause analysis, e.g. it can eliminate whether storage is the cause of an issue."

"The solution is 98 percent stable."

"One feature we appreciate the most is its ability to take snapshots, which adds an extra layer of security and allows us to protect our data effectively."

More NetApp Cloud Insights pros

Cons

"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."

"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."

"The pricing could be better."

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

"The solution is overly complex."

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

"The UI for the end users could be improved and more flexible than it is now."

More BMC TrueSight cons

"Even though I work with NetApp, it still takes time for me to navigate and find components, so new customers might require considerable hands-on experience to efficiently use the console, indicating that it could be more user-friendly."

"Ease of reporting is one thing that they're trying to tackle. If you have a specific set of data you want from Cloud Insights, you can ask NetApp to help you build the reports from the ground up. The dashboards are intuitive, but finding the report you want is sometimes a challenge. If you don't have the report already loaded, pulling it in and letting it build its data can be cumbersome."

"The first level of NetApp's technical support could be improved."

"When I did need support because I was having problems with the solution, the first or the second line just didn't understand it. They were providing this only on a software as a service basis. So, they were asking all the wrong questions."

"Cloud Insights could offer more detail when we drill down into the Azure environment."

"The IP-based monitoring could be added in a future release."

"There is room for improving the creating and managing or modifying of reports. That is still a difficult task to do and requires knowledge beyond the storage itself. I would love to see reporting improved so that we can create reports by dragging and dropping pieces into a report form and publish a report that way."

"The support is not very quick."

More NetApp Cloud Insights cons

Pricing and Cost Advice

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."

"We did a five-year, multimillion dollar deal."

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

"It is a relatively inexpensive solution."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

More BMC TrueSight pricing and cost advice

"The licensing model could be improved. We love that you can use it for free for looking at NetApp products. You only need licenses to look at non-NetApp products, but as soon as you do that, you start utilizing licenses that actually would have been free in the public. So, there is a bit of an anomaly in the licensing model."

"We are billed based on management units, so we can purchase units based on six months, twelve months, twenty-four months, or thirty-six months upfront or pay as you go depending on our requirements."

"The solution's pricing is based on the device you purchase and includes support services."

"The solution is expensive."

"The licensing is complex. The calculation depends on what you're ingesting. A terabyte of one product is not a terabyte of another product. Virtual machines don't equate so easily. It's all about the end-use managed units and having an easy place to reference how far those units go."

"Be aware of the capacity licensing and understand how that works, because it is based on capacity. Getting an understanding of that is the biggest thing."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

11%

Retailer

Government

Manufacturing Company

33%

Computer Software Company

19%

Financial Services Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Midsize Enterprise	5
Large Enterprise	8

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

What do you like most about NetApp Cloud Insights?

NetApp Cloud Insights helps with login monitoring and troubleshooting. Previously, if we had performance concerns or needed to interface with other groups and their products, a task that should req...

See all answers

What is your experience regarding pricing and costs for NetApp Cloud Insights?

The licensing is complex. The calculation depends on what you're ingesting. A terabyte of one product is not a terabyte of another product. Virtual machines don't equate so easily. It's all about t...

See all answers

What needs improvement with NetApp Cloud Insights?

In my opinion, one area where NetApp Cloud Insights could be improved for the next release is the console, which I find a bit complex. Even though I work with NetApp, it still takes time for me to ...

See all answers

Comparisons

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Compared 16% of the time

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Compared 10% of the time

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Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 6% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 6% of the time

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Dell CloudIQ vs NetApp Cloud Insights

Compared 56% of the time

VMware Aria Operations for Applications vs NetApp Cloud Insights

Compared 23% of the time

Datadog vs NetApp Cloud Insights

Compared 21% of the time

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Product Reports

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Buyer's Guide

NetApp Cloud Insights

September 2025

Download NetApp Cloud Insights product report

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

NetApp Cloud Insights is an infrastructure monitoring tool that gives you visibility into your complete infrastructure. With Cloud Insights, you can monitor, troubleshoot and optimize all your resources including your public clouds and your private data centers.

NetApp

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Information Not Available

Buyer's Guide

BMC TrueSight vs. NetApp Cloud Insights

September 2025

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