BMC TrueSight and Microsoft System Center compete in the IT management software industry. TrueSight has an edge in event management and integration flexibility, while System Center is superior in Microsoft ecosystem integration.
Features: BMC TrueSight offers comprehensive event management with diverse system integration, supports monitoring from servers to cloud environments, and allows customization through knowledge modules. Microsoft System Center is known for its seamless Microsoft ecosystem integration, easy configuration, and straightforward learning curve.
Room for Improvement: BMC TrueSight needs enhancements in reporting, dashboard functionalities, scalability, and simpler deployment. Microsoft's transition to SaaS introduces data privacy challenges. Microsoft System Center should improve its UI, cloud-monitoring capabilities, and third-party tool integration, and faces challenges in performance in multi-tenant environments.
Ease of Deployment and Customer Service: Both solutions primarily deploy on-premises, with BMC offering cloud options through BMC Helix, requiring substantial resources for setup. System Center benefits from native Microsoft integration. BMC's support is generally positive but reports of long response times exist. Microsoft support benefits from an extensive ecosystem.
Pricing and ROI: BMC TrueSight is priced for large enterprises based on endpoints and features, providing ROI through labor and cost savings. Microsoft System Center, although costly, especially with SQL Server, integrates into enterprise subscriptions for predictable billing. Each solution's ROI depends on the deployment scale and feature utilization.
As a partner, I cannot create a ticket directly; I have to involve the end user's email to create one, so using the Software Assurance ID to create a ticket directly is not possible, making it very challenging for me.
Microsoft System Center is scalable, allowing integration even if I have different sites.
The disadvantage of Microsoft System Center is related to the many integrated services; if one service is failing, then all features will be affected.
In Microsoft System Center, all the features are integrated already, whereas in ManageEngine, you have to license each feature individually to access those features.
| Product | Market Share (%) |
|---|---|
| Microsoft System Center | 0.4% |
| BMC TrueSight | 1.0% |
| Other | 98.6% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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