BMC TrueSight and Microsoft System Center compete in the enterprise management solutions category, with user reviews showing diverse preferences. TrueSight is noted for superior data integration and service transparency, supported by excellent customer service. Microsoft System Center is favored in environments using Microsoft products due to its compatibility.
Features: BMC TrueSight's Integrated Platform and Event Management Console offer seamless integration and robust monitoring through Knowledge Modules. It consolidates alerts efficiently and provides sophisticated root cause analysis. It also supports broad asset monitoring. Microsoft System Center provides profound interoperability with Microsoft environments, reliable automation, and comprehensive management packs, making it ideal for Windows-based infrastructures. It features ease of configuration and deployment, particularly in update handling.
Room for Improvement: BMC TrueSight users want better cloud monitoring, enhanced root cause analysis modules, and improved documentation. The setup can be resource-intensive, requiring multiple servers and significant technical expertise. Microsoft System Center is considered complex to deploy and integrate with third-party applications. Users desire a smoother UI and better cloud-monitoring capabilities.
Ease of Deployment and Customer Service: BMC TrueSight primarily operates on-premises or private cloud environments with generally positive technical support, though some users report inconsistent response times. Microsoft System Center's support can be improved, with users seeking more reliable and swift solutions. Both solutions focus on on-premises deployment, aligning with existing infrastructure requirements.
Pricing and ROI: BMC TrueSight is perceived as expensive due to endpoint licensing and its robust features, offering significant ROI through operational efficiencies and downtime reduction. Premier Support is an additional cost but worthwhile for higher service levels. Microsoft System Center, while also costly, integrates into broader Microsoft subscriptions, making it economical for existing customers due to straightforward yearly licensing. Both products demonstrate measurable ROI through reduced IT costs and improved resource allocation, with TrueSight particularly benefiting complex IT landscapes.
I would rate their technical support a nine out of ten.
As a partner, I cannot create a ticket directly; I have to involve the end user's email to create one, so using the Software Assurance ID to create a ticket directly is not possible, making it very challenging for me.
Microsoft System Center is scalable, allowing integration even if I have different sites.
There are some complexities with deployment that could be improved in BMC TrueSight.
The disadvantage of Microsoft System Center is related to the many integrated services; if one service is failing, then all features will be affected.
BMC TrueSight licensing costs are on the more expensive side.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
In Microsoft System Center, all the features are integrated already, whereas in ManageEngine, you have to license each feature individually to access those features.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.3% |
| Microsoft System Center | 0.7% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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