BMC TrueSight vs Mezmo comparison

BMC Helix and Mezmo are both solutions in the Application Performance Monitoring (APM) and Observability category. BMC Helix is ranked #30 with an average rating of 8.3, while Mezmo is ranked #75. BMC Helix holds a 0.8% mindshare in APM, compared to Mezmo’s 0.3% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 100% of Mezmo users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

3,120 Views
1,560 Comparison Views

86% willing to recommend

Mezmo

Read 2 Mezmo reviews

673 Views
437 Comparison Views

100% willing to recommend

BMC TrueSight

Mezmo

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Mezmo compete in IT operations management and log analysis. Mezmo holds an advantage due to its advanced log management capabilities, appealing to those needing sophisticated features.

Features: BMC TrueSight offers proactive performance management, comprehensive monitoring, and predictive analytics vital for enterprise IT environments. Mezmo is notable for robust log analysis, real-time data visualization, and advanced query capabilities, enabling efficient handling of large log volumes and providing actionable insights.

Ease of Deployment and Customer Service: BMC TrueSight requires traditional deployment with extensive configurations, backed by strong vendor support. Mezmo focuses on simpler cloud-based deployments, minimizing setup time and complexity. While providing comprehensive support, BMC TrueSight finds Mezmo appreciated for its responsive customer service, enhancing deployment experiences.

Pricing and ROI: BMC TrueSight involves higher initial setup costs impacting short-term ROI but justified by extensive features for large enterprises. Mezmo offers cost-effectiveness with SaaS solutions, quicker ROI through lower upfront costs, and flexible pricing models, remaining suitable for organizations valuing cost efficiency and swift implementation.

To learn more, read our detailed BMC TrueSight vs. Mezmo Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. Mezmo

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

30th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (7th), IT Infrastructure Monitoring (34th), Cloud Monitoring Software (26th), AIOps (5th)

Mezmo

Ranking in Application Performance Monitoring (APM) and Observability

75th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Log Management (50th), Observability Pipeline Software (7th)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 0.8%, up from 0.8% compared to the previous year. The mindshare of Mezmo is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
BMC TrueSight	0.8%
Mezmo	0.3%
Other	98.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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Theodore Omtzigt

President and Founder at STILLWATER SUPERCOMPUTING INC

It consolidates all logs into one place and provides required features and functionalities

Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to do RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It allows our operations team to have one single application to reference when investigating issues in our environment."

"I believe that the ease of use and UI is great"

"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."

"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."

"The major advantage of the product is estate management."

"I use the solution to monitor servers, databases, Windows, Linux, and web services."

"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."

More BMC TrueSight pros

"The solution aggregates all event streams, so that if there are any issues, it's all in the same interface."

"LogDNA consolidates all logs into one place, which is super valuable."

Cons

"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

"BMC's online documentation is often incorrect or incomplete."

"More modules for less popular applications and better documentation."

"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."

"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."

"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."

"The solution is overly complex."

More BMC TrueSight cons

"No ability to encapsulate a query or a filter, and communicate or share that among the team."

"Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue."

Pricing and Cost Advice

"The solution is based on endpoints and knowledge models which can be costly."

"The tool is moderately expensive."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"It is a relatively inexpensive solution."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

More BMC TrueSight pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

12%

Retailer

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

No data available

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

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What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

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Also Known As

ProactiveNet, TrueSight Operations Management

LogDNA

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Today’s enterprises must manage a massive amount of machine data. They require a platform that enables engineering teams to deliberately route and store structured and unstructured data for different teams with unique use cases. Legacy platforms weren’t made for this moment.
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Mezmo, formerly LogDNA, lets organizations ingest, process, route, analyze, and store all of their log data. Purpose-built for modern engineering teams—including developers, SREs, IT Operations, and Security Engineers—the Mezmo platform is trusted by thousands of companies for SaaS, cloud, and hybrid applications.

Mezmo

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Instacart, Asics, Lime, Salesforce

Buyer's Guide

BMC TrueSight vs. Mezmo

September 2025

Free Report: BMC TrueSight vs. Mezmo

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