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BMC TrueSight Orchestration vs Comindware Tracker comparison

BMC and Comindware are both solutions in the Process Automation category. BMC is ranked #24 with an average rating of 7.7, while Comindware is ranked #41. BMC holds a 0.6% mindshare in PA, compared to Comindware’s 0.1% mindshare. Additionally, 87% of BMC users are willing to recommend the solution, compared to 100% of Comindware users who would recommend it.
BMC TrueSight Orchestration
Read 9 BMC TrueSight Orchestration reviews
  • 446 Views
  • 280 Comparison Views
87% willing to recommend
Comindware Tracker
Read 15 Comindware Tracker reviews
  • 126 Views
  • 44 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

BMC TrueSight Orchestration and Comindware Tracker vie in the business process automation segment. While BMC TrueSight Orchestration is favored for its extensive integration capabilities in large-scale IT environments, Comindware Tracker offers the upper hand in ease of use and adaptability.

Features: BMC TrueSight Orchestration excels with wide integration capabilities, robust automation features tailored to large IT operations, and efficient management of complex workflows. It supports diverse system integrations. Comindware Tracker is highlighted by its intuitive visual workflow builder, user-centric customization without coding, and seamless optimization of business processes.

Room for Improvement: BMC TrueSight Orchestration could enhance its user interfaces and simplify deployment to decrease the need for technical support. It may also benefit from faster customer service response times. Comindware Tracker can improve further by expanding integration with third-party systems, adding more advanced analytics features, and offering more granular workflow reporting tools.

Ease of Deployment and Customer Service: BMC TrueSight Orchestration's on-premise deployment is complex, often requiring significant time and support, with structured but slow customer service. In contrast, Comindware Tracker boasts a straightforward cloud-based deployment, featuring quick implementation and responsive customer service, making it preferable for those seeking quick deployment and support.

Pricing and ROI: BMC TrueSight Orchestration presents a higher initial setup cost, translating into substantial ROI in large organizations needing extensive IT integration. Comindware Tracker offers a competitive pricing model with a lower initial cost and faster ROI, advantageous for small to medium-sized enterprises looking for cost-effective solutions.

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To learn more, read our detailed BMC TrueSight Orchestration vs. Comindware Tracker Report (Updated: April 2025).
Buyer's Guide
BMC TrueSight Orchestration vs. Comindware Tracker
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Orchestration
Ranking in Process Automation
24th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Comindware Tracker
Ranking in Process Automation
41st
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (51st)
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of BMC TrueSight Orchestration is 0.6%, down from 0.9% compared to the previous year. The mindshare of Comindware Tracker is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Ilhami Arikan - PeerSpot reviewer
An orchestration tool to automate the end-to-end process with a need to improve its user experience
In BMC TrueSight Orchestration, login is just text-based, so it's really hard to find the problem. We cannot see the ongoing running jobs or interfere with them on an interface. So it's unavailable. There are some restrictions about the permissions, especially the level of the permissions, even though there is not very much there. It's a little bit hard to use clients' development tools, so the user experience may be improved. There is room for improvement for the local team.
Read full review
NS
Easy to navigate and great for keeping everybody in the loop
Comindware is great for workflow management. It's user-friendly and trustworthy. You don't need technical skills to develop, maintain and update workflows. Using the intuitive web-based user interface of the visual workflow builder, you can design and set up workflows. Comindware Tracker is a good…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is easy. The deployment was done in an hour."
"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"
"The product has a very good triggering mechanism."
"This solution is scalable."
"I find the provisioning to be the most valuable."
"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."
"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."
"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."
More BMC TrueSight Orchestration pros
"The workflow tracker helps us to track our staff's workflow. It helps us to improve the productivity of our team."
"Low code development."
"The configurable dashboard analytics and reporting capabilities ensure timely decision making."
"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."
"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."
"​It was easy to set up my team with access credentials to their files.​"
"This software makes it so easy and enjoyable to work with the team. Any user can learn and start using the application quickly."
"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."
More Comindware Tracker pros
 

Cons

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."
"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."
"The solution is not user-friendly."
"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."
"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."
"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."
"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."
"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."
More BMC TrueSight Orchestration cons
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"I would like them to offer a one-time payment plan that one can choose."
"The initial setup seemed a bit complex, and there is no great documentation."
"If your organization has only a few team members then this tool is not suitable."
"The initial setup can be quite slow and finicky."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"This solution lacks API integration with some popular websites."
More Comindware Tracker cons
 

Pricing and Cost Advice

"There is a huge cost saving with BMC TrueSight compared to other solutions."
"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."
"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."
"Licensing is per lot, or per agent — one agent is one license."
"Price per user works for me when they do not count my clients, which fill forms."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"The price is so reasonable."
"This solution has a very lost cost."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
"Great value for the money."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
19%
Insurance Company
8%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Orchestration?
The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...
See all answers
What needs improvement with BMC TrueSight Orchestration?
We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.
See all answers
What is your primary use case for BMC TrueSight Orchestration?
BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.
See all answers
Ask a question
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Comparisons

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Compared 26% of the time
Red Hat Ansible Automation Platform vs BMC TrueSight Orchestration Logo
Red Hat Ansible Automation Platform vs BMC TrueSight Orchestration
Compared 22% of the time
More BMC TrueSight Orchestration Competitors
No data available
 

Product Reports

Buyer's Guide
BMC TrueSight Orchestration
April 2025
BMC TrueSight Orchestration reportDownload BMC TrueSight Orchestration product report
Buyer's Guide
Comindware Tracker
April 2025
Comindware Tracker reportDownload Comindware Tracker product report
 

Also Known As

TrueSight Orchestration, Atrium Orchestrator
No data available
 

Overview

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

  • Move from reactive, manual handling of requests to a fully automated system
  • Deliver consistent task and automation workflow results
  • Automate data collection for audit compliance
  • Align with best practices
  • Free up IT resources
BMC

Non-coding workflow software for business process modelling and management, automation of business operations, and workflow productivity boost. Minimize dependency on IT and allows non-technical users to design, run and modify Workflows with drag-and-drop simplicity.

A wide variety of workflow management solutions have been built with Comindware Tracker across all industries, departments, and workflow scenarios and brought transparency and accountability in businesses.

Key benefits of Comindware Workflow Software:

  • Quick workflow setup with no IT resource required
  • On-the-fly changes to workflows, forms, and data
  • Easy implementation thanks to the Outlook-style interface
  • Unified Document and Data Management
  • Advanced analytics and reporting for effective Workflow Management
  • Cloud, on-premises and hybrid deployment

The Workflow Management system enables non-code addition and modification of workflows with no interruption to ongoing activities. It ensures quick-win implementation and reduces expenses.


Comindware
 

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK
Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Buyer's Guide
BMC TrueSight Orchestration vs. Comindware Tracker
April 2025
Free Report: BMC TrueSight Orchestration vs. Comindware Tracker
Find out what your peers are saying about BMC TrueSight Orchestration vs. Comindware Tracker and other solutions. Updated: April 2025.
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