We performed a comparison between BMC TrueSight Orchestration and Comindware Tracker based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is easy. The deployment was done in an hour."
"This solution is scalable."
"The product has a very good triggering mechanism."
"I find the provisioning to be the most valuable."
"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."
"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."
"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"
"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."
"The workflow tracker helps us to track our staff's workflow. It helps us to improve the productivity of our team."
"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."
"The configurable dashboard analytics and reporting capabilities ensure timely decision making."
"It was easy to set up my team with access credentials to their files."
"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."
"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."
"The feature I have found most valuable is the easy synchronization with other tools."
"This software makes it so easy and enjoyable to work with the team. Any user can learn and start using the application quickly."
"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."
"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."
"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."
"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."
"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."
"The solution is not user-friendly."
"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."
"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."
"This solution lacks API integration with some popular websites."
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
"I would like them to offer a one-time payment plan that one can choose."
"The initial setup can be quite slow and finicky."
"There are not very many report templates, and if there were more, it would really help."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"The initial setup seemed a bit complex, and there is no great documentation."
Earn 20 points
BMC TrueSight Orchestration is ranked 15th in Process Automation with 9 reviews while Comindware Tracker is ranked 33rd in Process Automation. BMC TrueSight Orchestration is rated 8.0, while Comindware Tracker is rated 9.6. The top reviewer of BMC TrueSight Orchestration writes "An orchestration tool to automate the end-to-end process with a need to improve its user experience". On the other hand, the top reviewer of Comindware Tracker writes "Easy to navigate and great for keeping everybody in the loop". BMC TrueSight Orchestration is most compared with Control-M, Red Hat Ansible Automation Platform, ServiceNow Orchestration, CA Process Automation and Camunda, whereas Comindware Tracker is most compared with . See our BMC TrueSight Orchestration vs. Comindware Tracker report.
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