BMC TrueSight Orchestration vs Comindware Tracker comparison

BMC and Comindware are both solutions in the Process Automation category. BMC is ranked #20 with an average rating of 9.0, while Comindware is ranked #42. BMC holds a 0.8% mindshare in PA, compared to Comindware’s 0.3% mindshare. Additionally, 87% of BMC users are willing to recommend the solution, compared to 100% of Comindware users who would recommend it.

BMC TrueSight Orchestration

Read 9 BMC TrueSight Orchestration reviews

664 Views
491 Comparison Views

87% willing to recommend

Comindware Tracker

Read 15 Comindware Tracker reviews

335 Views
151 Comparison Views

100% willing to recommend

BMC TrueSight Orchestration

Comindware Tracker

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

BMC TrueSight Orchestration and Comindware Tracker vie in the business process automation segment. While BMC TrueSight Orchestration is favored for its extensive integration capabilities in large-scale IT environments, Comindware Tracker offers the upper hand in ease of use and adaptability.

Features: BMC TrueSight Orchestration excels with wide integration capabilities, robust automation features tailored to large IT operations, and efficient management of complex workflows. It supports diverse system integrations. Comindware Tracker is highlighted by its intuitive visual workflow builder, user-centric customization without coding, and seamless optimization of business processes.

Room for Improvement: BMC TrueSight Orchestration could enhance its user interfaces and simplify deployment to decrease the need for technical support. It may also benefit from faster customer service response times. Comindware Tracker can improve further by expanding integration with third-party systems, adding more advanced analytics features, and offering more granular workflow reporting tools.

Ease of Deployment and Customer Service: BMC TrueSight Orchestration's on-premise deployment is complex, often requiring significant time and support, with structured but slow customer service. In contrast, Comindware Tracker boasts a straightforward cloud-based deployment, featuring quick implementation and responsive customer service, making it preferable for those seeking quick deployment and support.

Pricing and ROI: BMC TrueSight Orchestration presents a higher initial setup cost, translating into substantial ROI in large organizations needing extensive IT integration. Comindware Tracker offers a competitive pricing model with a lower initial cost and faster ROI, advantageous for small to medium-sized enterprises looking for cost-effective solutions.

To learn more, read our detailed BMC TrueSight Orchestration vs. Comindware Tracker Report (Updated: July 2025).

Buyer's Guide

BMC TrueSight Orchestration vs. Comindware Tracker

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Orchestration

Ranking in Process Automation

20th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Comindware Tracker

Ranking in Process Automation

42nd

Average Rating

9.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (45th)

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of BMC TrueSight Orchestration is 0.8%, down from 0.9% compared to the previous year. The mindshare of Comindware Tracker is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

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Sarah Sheluchin

Works

Excellent task manager software - supports both management and workflow

Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."

"The product has a very good triggering mechanism."

"The initial setup is easy. The deployment was done in an hour."

"This solution is scalable."

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

"I find the provisioning to be the most valuable."

"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

More BMC TrueSight Orchestration pros

"This solution can be useful for tracking the different stages of projects and the people working on them."

"I love this software because this software helps me to increase team productivity day-by-day."

"This software makes it so easy and enjoyable to work with the team. Any user can learn and start using the application quickly."

"It is perhaps the most user-friendly web forms automation software. At least, I did not find anything better while testing several others similar to it."

"The ability to access Comindware Tracker from mobile has been greatly valuable to our organization. We are often out of office and this can create timeframe and task management issues. Being able to access tasks and time tracking while on the move is a great asset."

"Low code development."

"Customize workflow processes visually and interactively."

"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."

More Comindware Tracker pros

Cons

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

"The solution is not user-friendly."

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."

"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

More BMC TrueSight Orchestration cons

"I would like them to offer a one-time payment plan that one can choose."

"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."

"There are not very many report templates, and if there were more, it would really help."

"This solution lacks API integration with some popular websites."

"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."

"The initial setup seemed a bit complex, and there is no great documentation."

"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."

"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."

More Comindware Tracker cons

Pricing and Cost Advice

"Licensing is per lot, or per agent — one agent is one license."

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

"The price is so reasonable."

"This solution has a very lost cost."

"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."

"Price per user works for me when they do not count my clients, which fill forms."

"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."

"Great value for the money."

"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

18%

Insurance Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC TrueSight Orchestration?

The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...

See all answers

What needs improvement with BMC TrueSight Orchestration?

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

See all answers

What is your primary use case for BMC TrueSight Orchestration?

BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.

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Comparisons

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Compared 18% of the time

Microsoft System Center Orchestrator vs BMC TrueSight Orchestration

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ServiceNow Orchestration vs BMC TrueSight Orchestration

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More BMC TrueSight Orchestration Competitors

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Product Reports

Buyer's Guide

BMC TrueSight Orchestration

August 2025

Download BMC TrueSight Orchestration product report

Buyer's Guide

Comindware Tracker

August 2025

Download Comindware Tracker product report

Also Known As

TrueSight Orchestration, Atrium Orchestrator

No data available

Overview

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

Move from reactive, manual handling of requests to a fully automated system
Deliver consistent task and automation workflow results
Automate data collection for audit compliance
Align with best practices
Free up IT resources

BMC

Non-coding workflow software for business process modelling and management, automation of business operations, and workflow productivity boost. Minimize dependency on IT and allows non-technical users to design, run and modify Workflows with drag-and-drop simplicity.

A wide variety of workflow management solutions have been built with Comindware Tracker across all industries, departments, and workflow scenarios and brought transparency and accountability in businesses.

Key benefits of Comindware Workflow Software:

Quick workflow setup with no IT resource required
On-the-fly changes to workflows, forms, and data
Easy implementation thanks to the Outlook-style interface
Unified Document and Data Management
Advanced analytics and reporting for effective Workflow Management
Cloud, on-premises and hybrid deployment

The Workflow Management system enables non-code addition and modification of workflows with no interruption to ongoing activities. It ensures quick-win implementation and reduces expenses.

Comindware

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services

Buyer's Guide

BMC TrueSight Orchestration vs. Comindware Tracker

July 2025

Free Report: BMC TrueSight Orchestration vs. Comindware Tracker

Find out what your peers are saying about BMC TrueSight Orchestration vs. Comindware Tracker and other solutions. Updated: July 2025.

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