BMC TrueSight Operations Management and Prometheus Group both compete in the IT monitoring and event management space. BMC TrueSight holds an advantage due to its advanced event management capabilities, despite deployment complexity and cost concerns.
Features: BMC TrueSight Operations Management integrates a variety of monitoring tools into one platform, providing strong event management and seamless integration across components with extensive knowledge modules. It offers a holistic view with Application and Infrastructure Health views and a Single Sign-On Platform with RBAC. Prometheus Group is open-source and known for its flexibility and scalability in cloud-native environments. It supports integrations with Grafana for dashboard visibility and can be deployed on any cloud platform.
Room for Improvement: BMC TrueSight's deployment is complex and requires significant resources, with a need for improved cloud monitoring and integration features. It could also enhance support for customization and out-of-the-box automation. Prometheus Group needs a more user-friendly interface and better visualization capabilities. Its alert functionality and documentation require enhancement, and its integration capabilities could be broadened.
Ease of Deployment and Customer Service: BMC TrueSight is mainly on-premises, with a complex deployment process due to resource requirements. Customer service quality is inconsistent, ranging from dedicated support to delayed responses. Prometheus offers flexible deployment on public, hybrid, and on-premises clouds, though its ease of use may challenge those unfamiliar with technical details. Its support services need to improve in responsiveness and effectiveness.
Pricing and ROI: BMC TrueSight is considered expensive, with complex licensing arrangements, yet it provides significant ROI by reducing IT operations costs and consolidating tools. The costs are often justified by its feature depth and reliability. Prometheus, as an open-source solution, is cost-effective, eliminating licensing fees, though additional costs may arise from managed services or integrations. It is favored for lower upfront investment, particularly suitable for organizations with technical expertise for its deployment.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
Prometheus Group specializes in robust monitoring and observability, offering comprehensive data collection, analysis, and visualization across cloud and on-premise environments. Its integration with tools like Python, Java, and Kubernetes enables users to track metrics efficiently.
Prometheus Group provides an open-source, customizable platform focused on flexibility and reliability. Its integration with Grafana enhances data visualization while supporting complex infrastructures for improved productivity. Users rely on its scalable architecture for effective monitoring and observability, aiding performance analytics and alerting. Despite its strengths, challenges with its query language and interface usability persist, along with a need for simpler setup. Enhancing documentation and reporting capabilities remains essential for broader adoption, especially among less technical users.
What are the standout features of Prometheus Group?Prometheus Group is widely implemented across industries like cloud services and IT infrastructure. Organizations monitor infrastructure, applications, and databases, utilizing its capabilities for system scalability and health checks within Azure and Amazon ecosystems. Its integration with Kubernetes supports performance monitoring and ensures reliable data analytics, fostering comprehensive metric tracking.
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