BMC TrueSight Operations Management vs IDERA SQL Diagnostic Manager for SQL Server comparison

BMC TrueSight Operations Management vs. IDERA SQL Diagnostic Manager for SQL Server

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Operations Ma...

Ranking in Event Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (22nd), IT Infrastructure Monitoring (27th), Cloud Monitoring Software (19th), AIOps (11th)

IDERA SQL Diagnostic Manage...

Ranking in Event Monitoring

11th

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Database Development and Management (13th)

Mindshare comparison

As of June 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 9.6%, down from 15.8% compared to the previous year. The mindshare of IDERA SQL Diagnostic Manager for SQL Server is 1.5%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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reviewer2317098

Assistant at a tech services company with 1,001-5,000 employees

Offers effective monitoring of resources but lacks the ability to connect to an AWS instance and write custom queries.

We use it mainly for monitoring, including CPU, memory, and disk space, and for troubleshooting purposes We've set up alerts to notify us when performance deviates from the baseline we've configured for each resource. So, whenever that happens, we get an alert and can investigate immediately. So,…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."

"The tool is flexible enough to be customized based on customer requirements."

"We can verify uptimes as another source of keeping devices in compliance."

"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."

"It allows our operations team to have one single application to reference when investigating issues in our environment."

"It is a stable solution."

"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

More BMC TrueSight Operations Management pros

"Monitors and alerts on our mission critical instances in real-time on a 24/7 basis."

"Memory and CPU utilization features are good."

"The ability to go back and look at historical data is the most valuable feature."

"The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2."

"SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence."

"The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level."

"We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action."

Cons

"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."

"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."

"It would be better if the initial setup and deployment were more straightforward."

"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."

"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."

"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."

"The UI for the end users could be improved and more flexible than it is now."

"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"

More BMC TrueSight Operations Management cons

"I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency."

"The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that."

"They can improve checking the status of the CPU, memory, and IO utilization from each task."

"We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing."

"I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome."

"It would helpful if SQL DM could mark when changes are made within the program."

"One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level."

Pricing and Cost Advice

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"Pricing is very high."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

More BMC TrueSight Operations Management pricing and cost advice

"The pricing is reasonable, it's comparable with the competitors."

"We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

13%

Computer Software Company

10%

Comms Service Provider

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

What do you like most about IDERA SQL Diagnostic Manager for SQL Server?

The ability to go back and look at historical data is the most valuable feature.

What needs improvement with IDERA SQL Diagnostic Manager for SQL Server?

One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level. In future releases, I w...

What is your primary use case for IDERA SQL Diagnostic Manager for SQL Server?

We use it mainly for monitoring, including CPU, memory, and disk space, and for troubleshooting purposes.

Dynatrace vs BMC TrueSight Operations Management

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Product Reports

BMC TrueSight Operations Management

Download BMC TrueSight Operations Management product report

BMC TrueSight Operations Management report

IDERA SQL Diagnostic Manager for SQL Server

Download IDERA SQL Diagnostic Manager for SQL Server product report

IDERA SQL Diagnostic Manager for SQL Server report

Also Known As

ProactiveNet, TrueSight Operations Management

IDERA SQL DM, IDERA SQL Diagnostic Manager

Overview

BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

BMC TrueSight Operations Management Features

BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

TrueSight Smart Reporting
Broad monitoring capabilities
Hundreds of integrations
Event grouping
Proactive alerts
Incident tickets
Cause analysis
Automated log analysis

BMC TrueSight Operations Management Benefits

Some of the benefits of using BMC TrueSight Operations Management include:

Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.

Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.

Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.

Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.

Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

Reviews from Real Users

Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”

BMC

SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.

IDERA

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services

BMC TrueSight Operations Management vs. IDERA SQL Diagnostic Manager for SQL Server