We performed a comparison between BMC TrueSight Operations Management and IBM Tivoli Business Service Manager based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool is flexible enough to be customized based on customer requirements."
"The major advantage of the product is estate management."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The most valuable features of the solution are alert management, alert generation, and event management."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The most valuable feature of this solution is the efficiency."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The pricing could be better."
"The product must provide more AI capabilities."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while IBM Tivoli Business Service Manager is ranked 15th in Event Monitoring. BMC TrueSight Operations Management is rated 8.2, while IBM Tivoli Business Service Manager is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of IBM Tivoli Business Service Manager writes "The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas IBM Tivoli Business Service Manager is most compared with . See our BMC TrueSight Operations Management vs. IBM Tivoli Business Service Manager report.
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