We performed a comparison between BMC Track-It! and Snow License Manager based on real PeerSpot user reviews.
Find out in this report how the two License Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"We use it to create and manage our work orders."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"The initial setup is pretty easy."
"We can manually capture the assets available within the location."
"The product's initial setup phase is very easy."
"The discovery is excellent. It is agent-based, and it can also operate without one as long as there is an inventory source, such as SCCM. It may take data from the SCCM and normalize it to provide a very clear idea of what the hardware is, what software is running on it, what versions of that software are available, when is the end-of-life, and when they are no longer supported. All of that information is available."
"The area where we would like to see improvement is in the asset management module."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The dashboards provided by the solution have certain shortcomings, making it in areas where improvements are required."
"The support is an area that can be improved. As resellers, we are doing the first-level support because we have trained certified engineers, and we provide support. Because we are in India and they do not have a support center in India, the turnaround time for tickets could be improved. We have to rely on Australia for support."
BMC Track-It! is ranked 8th in License Management with 5 reviews while Snow License Manager is ranked 3rd in License Management with 2 reviews. BMC Track-It! is rated 7.4, while Snow License Manager is rated 8.0. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of Snow License Manager writes "It is very easy to use, maintain and deploy". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas Snow License Manager is most compared with BMC Remedy and AWS License Manager. See our BMC Track-It! vs. Snow License Manager report.
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