Qualys VMDR and BMC Track-It! are competing products within the IT management space, with Qualys VMDR having the upper hand in comprehensive security features, and BMC Track-It! leading in asset management and help desk solutions.
Features: Qualys VMDR is notable for its vulnerability management, detection, and response capabilities including robust scanning and extensive integration options. BMC Track-It! is recognized for its asset management capabilities, a well-structured ticketing system, and configurable dashboards that enhance IT service management.
Room for Improvement: Qualys VMDR could improve its user interface to be more intuitive and simplify its complex deployment process. Enhancing real-time analytics and reporting functionality could also be beneficial. For BMC Track-It!, improving the flexibility of the integrations with third-party applications, scaling its cloud capabilities, and refining the mobile accessibility of its user interface could enhance usability.
Ease of Deployment and Customer Service: BMC Track-It! offers a straightforward deployment model and is praised for its responsive customer service. In contrast, Qualys VMDR has a more complex deployment due to advanced security features but is supplemented by comprehensive documentation. While BMC Track-It! is more accessible for installation and operational support, Qualys VMDR suits advanced security needs with a steeper learning curve.
Pricing and ROI: Qualys VMDR has a higher setup cost focusing on security ROI by emphasizing threat mitigation and management efficiency. BMC Track-It! provides a more budget-friendly solution, ensuring strong returns by reducing IT management workload and optimizing asset handling. The choice between them depends on whether advanced security or efficient IT management at a competitive price is prioritized.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
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