Qualys VMDR and BMC Track-It! are solutions in the IT management category, focusing on different aspects of IT needs. Qualys VMDR takes a lead in security feature robustness, whereas BMC Track-It! is notable for its asset management capabilities.
Features: Qualys VMDR is known for automated vulnerability detection, threat prioritization, and remediation workflows. BMC Track-It! offers problem tracking, a comprehensive help desk feature, and a knowledge base. While Qualys focuses on security enhancements, BMC prioritizes seamless asset management and efficient help desk operations.
Room for Improvement: Qualys VMDR could benefit from simplifying its initial setup process and enhancing user interface intuitiveness. The integration capabilities with third-party tools could also be expanded. For BMC Track-It!, improvements could be focused on increasing the depth of its security features, broadening its reporting capabilities, and enhancing its scalability to support larger enterprises.
Ease of Deployment and Customer Service: BMC Track-It! is appreciated for a straightforward deployment with minimal setup complexities, supported by effective in-house customer service. Conversely, Qualys VMDR, while offering strong technical support, has a more complex setup process that may present a learning curve for new users.
Pricing and ROI: Qualys VMDR involves a higher initial cost but is perceived to offer a high ROI due to significant improvements in security efficiency. BMC Track-It! is seen as more cost-effective with an attractive ROI stemming from efficient asset lifecycle management and streamlined ticket handling processes.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
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