Qualys VMDR and BMC Track-It! are competing products in the IT management category. Based on data comparisons, Qualys VMDR holds the upper hand in security-critical functions due to its robust vulnerability management and automated threat detection, while BMC Track-It! is favored for comprehensive asset management.
Features: Qualys VMDR offers advanced vulnerability assessments, automated patching, and seamless cloud integration. It supports continuous monitoring and threat detection. BMC Track-It! provides integrated asset management, user-friendly reporting tools, and efficient ticket management.
Room for Improvement: Qualys VMDR could enhance its user interface to be more intuitive and improve integration capabilities with existing IT systems. It can also work on refining its patch management features. BMC Track-It! might benefit from streamlining its initial deployment process and improving cloud support. Additionally, enhancing real-time reporting capabilities could add value.
Ease of Deployment and Customer Service: Qualys VMDR is cloud-native, simplifying deployment and reducing maintenance. Customer service is efficient with quick issue resolution. BMC Track-It! offers flexible on-premise and hybrid deployment options but might require more setup efforts initially. It excels in personalized support, greatly enhancing user satisfaction.
Pricing and ROI: Qualys VMDR typically has a higher setup cost but delivers substantial ROI through its security features. In contrast, BMC Track-It! presents a more favorable pricing strategy with significant ROI for broad IT management needs, making it cost-effective for organizations valuing comprehensive solutions.
| Product | Mindshare (%) |
|---|---|
| Qualys VMDR | 2.4% |
| BMC Track-It! | 1.8% |
| Other | 95.8% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 12 |
| Large Enterprise | 70 |
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
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