BMC Track-It! and Ivanti Asset Manager compete in the IT asset management space. BMC Track-It! has advantages in pricing and customer support, whereas Ivanti Asset Manager stands out with its robust features that justify its cost.
Features: BMC Track-It! provides ticket management, help desk capabilities, and an intuitive interface, suitable for straightforward IT asset management. Ivanti Asset Manager offers comprehensive asset tracking, advanced reporting, and integration capabilities, fitting for organizations needing detailed asset insights.
Ease of Deployment and Customer Service: BMC Track-It! is known for its simple deployment process and responsive customer support. Although Ivanti Asset Manager has a more complex setup due to its extensive features, it maintains a high level of customer service. Organizations valuing ease of deployment may prefer BMC Track-It!, while those seeking feature depth might choose Ivanti.
Pricing and ROI: BMC Track-It! is a cost-effective option with a faster ROI, making it ideal for budget-conscious organizations. Ivanti Asset Manager, with a higher initial cost, offers significant ROI potential through its comprehensive features, appealing to businesses focused on long-term value.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
Total Asset Optimization
Ivanti Neurons for ITAM tracks your IT assets to make them work harder for you. The solution's configurable design helps you define and follow your own workflows, or implement out-of-the-box processes.
Whether managing software, hardware, server, client, virtual, or cloud assets, you gain a complete view of your IT asset position.
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