BizTalk Server vs WorkFusion comparison

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BizTalk Server

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Executive SummaryUpdated on Dec 17, 2024

BizTalk Server and WorkFusion compete in the enterprise automation space, with WorkFusion having the upper hand due to its extensive automation capabilities, while BizTalk Server is stronger in integration features.

Features: BizTalk Server provides excellent integration capabilities, facilitating seamless interoperability between systems and applications. It supports complex data transformations and connects legacy systems, making it ideal for intricate enterprise environments. WorkFusion is known for its AI-driven automation, significantly reducing manual tasks by utilizing machine learning and cognitive automation, enhancing overall business efficiency.

Room for Improvement: BizTalk Server can improve by enhancing its cloud deployment options, offering more scalability, and providing a modernized user interface for easier management. It could also integrate more AI-driven features to compete with newer automation solutions. WorkFusion could enhance its interoperability with other systems, streamline its setup process for non-technical users, and reduce upfront costs to make it more accessible to a broader range of businesses.

Ease of Deployment and Customer Service: BizTalk Server offers a traditional on-premise deployment model, complete with comprehensive support options, catering to organizations preferring in-house control. WorkFusion provides a flexible cloud-based deployment model, offering scalability and rapid updates, with a responsive customer service team adept at handling complex automation issues.

Pricing and ROI: BizTalk Server may present lower initial setup costs for businesses within the Microsoft ecosystem, providing a predictable ROI. In contrast, WorkFusion requires a higher upfront investment due to its AI-powered automation capabilities but can deliver significant long-term savings by optimizing productivity. The upfront costs of WorkFusion may be offset by enhanced operational efficiencies and reduced manual labor costs over time.

To learn more, read our detailed BizTalk Server vs. WorkFusion Report (Updated: July 2025).

BizTalk Server vs. WorkFusion

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.5

BizTalk Server offers great ROI for large industries, but smaller businesses might prefer cloud solutions for more flexible options.

Sentiment score

7.6

WorkFusion's automation boosts productivity, cuts costs, and enhances accuracy, enabling significant returns and efficiency without extra hiring.

Now the direction is to move away from BizTalk Server to IBM WebMethods, which has more features compared to BizTalk Server.

Taqi-Hasan

Senior Application Specialist at Taqa Distribution

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No quotes available

For more quotes and insights, download the WorkFusion report

Customer Service

Sentiment score

5.2

User experiences vary, with praised documentation, competent engineers, and mix of Microsoft's support and external consulting for assistance.

Sentiment score

7.4

WorkFusion's support team is praised for responsiveness and expertise, though some desire improved upgrade support and communication.

No quotes available

For more quotes and insights, download the BizTalk Server report

Some issues are resolved quickly, while others might take time as they require further analysis.

Intelligent Automation SME at a financial services firm with 10,001+ employees

They respond quickly, collect necessary logs, and sometimes propose new solutions.

Associate II at Affirm

Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.

For more quotes and insights, download the WorkFusion report

Works at Awery Aviation Software

Scalability Issues

Sentiment score

6.0

BizTalk Server's scalability receives mixed reviews; some find it expandable, others face issues with increasing message volumes.

Sentiment score

7.3

WorkFusion offers scalable automation, robust integration, and widespread deployment despite version-specific challenges, meeting substantial automation needs effectively.

No quotes available

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WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.

Associate II at Affirm

The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.

For more quotes and insights, download the WorkFusion report

Intelligent Automation SME at a financial services firm with 10,001+ employees

Stability Issues

Sentiment score

6.7

BizTalk Server is stable but struggles with large data, losing relevance as users increasingly transition to cloud solutions.

Sentiment score

6.9

WorkFusion is generally reliable with effective support, but faces challenges in memory usage, infrastructure, and high-volume task stability.

BizTalk Server's stability rates about eight or nine out of ten.

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Consultant at EC live! Hans Pointner

BizTalk Server is good for small companies but not for big companies.

Taqi-Hasan

Senior Application Specialist at Taqa Distribution

WorkFusion requires a strong background in Java to meet requirements effectively.

Associate II at Affirm

I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.

Works at Awery Aviation Software

Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.

For more quotes and insights, download the WorkFusion report

Intelligent Automation SME at a financial services firm with 10,001+ employees

Room For Improvement

BizTalk Server needs better debugging, deployment, scalability, cloud integration, JSON support, API management, and task management to stay competitive.

WorkFusion needs ERP integration, user-friendly features, codeless options, improved ML and OCR, plus accessible global training.

BizTalk Server needs improvements, especially because we use it for EDI messaging, and it would be very useful to have enhanced tracking capabilities for message tracking and archiving of messages.

For more quotes and insights, download the BizTalk Server report

Consultant at EC live! Hans Pointner

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.

Associate II at Affirm

WorkFusion requires a high level of Java knowledge for programming, making it quite technical.

For more quotes and insights, download the WorkFusion report

Intelligent Automation SME at a financial services firm with 10,001+ employees

Setup Cost

BizTalk Server offers flexible deployment but can be costly compared to Azure, with users favoring cloud solutions for efficiency.

WorkFusion is costly but offers unlimited licenses for some, making it worthwhile for enterprise-scale deployments despite complex pricing.

The only thing I heard is that it's not inexpensive.

For more quotes and insights, download the BizTalk Server report

Consultant at EC live! Hans Pointner

Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.

Intelligent Automation SME at a financial services firm with 10,001+ employees

I am not familiar with the exact pricing, however, it is considered pricey.

Works at Awery Aviation Software

It is worth the money as a tool.

For more quotes and insights, download the WorkFusion report

Associate II at Affirm

Valuable Features

BizTalk Server excels in seamless integrations, data processing, and reliability with its workflows, adapters, and low-code configurations.

WorkFusion offers robust automation with user-friendly features, comprehensive integrations, scalability, and efficient document processing capabilities.

BizTalk Server offers workflow functionality that I find very effective for process automation.

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Consultant at EC live! Hans Pointner

They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.

Works at Awery Aviation Software

It also supports reusable code components through Java, making it efficient for developers.

Associate II at Affirm

The platform now includes auto machine learning and AI capabilities.

For more quotes and insights, download the WorkFusion report

Intelligent Automation SME at a financial services firm with 10,001+ employees

Categories and Ranking

BizTalk Server

Ranking in Process Automation

14th

Average Rating

7.4

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Business-to-Business Middleware (8th)

WorkFusion

Ranking in Process Automation

12th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (9th)

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of BizTalk Server is 0.8%, up from 0.7% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Vignesh Kumar Sekar

Senior Analyst at Sword Group

Enables message routing and provides a secure way to communicate between two systems

The AS2 communication protocol is one of the most advanced processes. It enables a handshake with the source and target systems using certificates. It is the most secure way of communicating between two systems. It is an advantage. We can do a lot of message routing. If we want to handle large data, we can put the data into different patterns to process it. We can do it through sequential convoy or parallel convoy orchestration. BizTalk comes with SQL Server. We can load temporary data in the database and use the batch process from BizTalk. It is an added advantage. Creating agreements is a manual job, but it's quite easy in BizTalk. Even a fresh college graduate can configure AS2 certificates and partner profiles and communicate with other systems. It is easy.

Read full review

Cloud platform orchestrates business processes with AI capabilities

Intelligent Automation SME at a financial services firm with 10,001+ employees

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

Read full review

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865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

13%

Computer Software Company

10%

Healthcare Company

Financial Services Firm

28%

Computer Software Company

13%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BizTalk Server?

The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good.

What needs improvement with BizTalk Server?

BizTalk Server needs improvements, especially because we use it for EDI messaging, and it would be very useful to have enhanced tracking capabilities for message tracking and archiving of messages....

What advice do you have for others considering BizTalk Server?

BizTalk Server has adapted to the changing needs of business over time with steady development, but there are new requirements, for example, on APIs, application programming interfaces. That functi...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Product Reports

Download BizTalk Server product report

BizTalk Server

August 2025

Download WorkFusion product report

July 2025

Overview

Connects systems both inside and across organizations, exchange data and orchestrate business processes across multiple systems.

Microsoft

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Centrebet, Seoul National University Bundang Hospital, QualCare, Wªrth Handelsges.m.b.H, DTEK, Allscripts, United BioSource, Hogg Robinson

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street