Bitrix24 vs Slack Business - Enterprise comparison

Bitrix24 and Slack are both solutions in the Enterprise Social Software category. Bitrix24 is ranked #9 with an average rating of 7.7, while Slack is ranked #2 with an average rating of 8.5. Bitrix24 holds a 2.3% mindshare in ESS, compared to Slack’s 13.0% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 93% of Slack users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,473 Views
147 Comparison Views

90% willing to recommend

Slack Business - Enterprise

Read 76 Slack Business - Enterprise reviews

1,393 Views
1,073 Comparison Views

93% willing to recommend

Bitrix24

Slack Business - Enterprise

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 4, 2025

Slack Business - Enterprise and Bitrix24 are both prominent players in the enterprise communication and collaboration category. While Slack is notable for its cross-platform messaging capabilities, Bitrix24 stands out with its broader range of CRM and project management features.

Features: Slack Business - Enterprise offers effective organization of team communications through features like channels, direct messaging, and numerous integrations with services like IFTTT and Zapier. Its design facilitates focused team interactions and enhances productivity. In contrast, Bitrix24 is a more comprehensive business tool providing a mix of CRM and project management functionalities along with collaboration tools, offering significant value for businesses looking for an all-in-one platform.

Room for Improvement: Slack needs to improve its video chat functionality, notification settings, and integration capabilities. Slack's user experience could be refined to accommodate users less familiar with advanced features. Bitrix24 could benefit from a more intuitive user interface, simplified complex workflows, and enhanced customer support, especially for free version users. Better integration with ERP systems could further improve Bitrix24's utility.

Ease of Deployment and Customer Service: Slack Business - Enterprise provides versatile deployment options with public, private, and hybrid clouds, making it adaptable to various organizational needs. It is appreciated for being straightforward to deploy, with customer support deemed helpful when required. Bitrix24 primarily offers public and on-premises deployment, suiting clients seeking flexibility. However, its customer support requires improvement in accessibility and comprehensiveness, especially for free version users.

Pricing and ROI: Slack Business - Enterprise is known for its flexible but sometimes costly pricing model, with a free version for smaller teams. Bitrix24 offers cost-effective plans, including a free option, praised for being reasonably priced. Both solutions enhance productivity, with users reporting significant ROI. Slack is valued for streamlining communication management, whereas Bitrix24 is noted for its CRM and project management strengths.

To learn more, read our detailed Bitrix24 vs. Slack Business - Enterprise Report (Updated: July 2025).

Buyer's Guide

Bitrix24 vs. Slack Business - Enterprise

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.1

Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.

Sentiment score

7.4

Slack Business Enterprise boosts productivity and collaboration, rated 7/10 for returns despite pricing concerns and varying user experiences.

No quotes available

For more quotes and insights, download the Bitrix24 report

No quotes available

For more quotes and insights, download the Slack Business - Enterprise report

Customer Service

Sentiment score

6.6

Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.

Sentiment score

7.1

High customer satisfaction with reliable service, effective technical support, and strong documentation, reducing the need for external assistance.

No quotes available

For more quotes and insights, download the Bitrix24 report

We tend to focus more on Workato for support, but internally we raise service requests with the infrastructure team for any issues related to Slack.

reviewer2723727

Integration Engineer

For more quotes and insights, download the Slack Business - Enterprise report

Scalability Issues

Sentiment score

6.8

Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.

Sentiment score

7.6

Slack Business-Enterprise edition is praised for its scalability, accommodating diverse team sizes despite occasional large user management challenges.

No quotes available

For more quotes and insights, download the Bitrix24 report

Slack is endlessly scalable.

DeanPark

Application Security Manager at Interact Intranet

Slack is not as comprehensive as Microsoft Teams in terms of scheduling and hosting meetings.

Diksha Hirole

Data Engineer at BlazeClan Technologies

A user who engages with Slack daily and utilizes various features would provide more valuable insights.

Awais Mehmood

Webflow Developer at Qureos

For more quotes and insights, download the Slack Business - Enterprise report

Stability Issues

Sentiment score

7.7

Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.

Sentiment score

7.7

Slack Business-Enterprise is stable with minor issues, praised for robust performance, especially the desktop version scoring highly.

No quotes available

For more quotes and insights, download the Bitrix24 report

It integrates with various systems, allowing us to manage site reliability, availability, and reliability.

DeanPark

Application Security Manager at Interact Intranet

Slack's stability is a perfect 10.

Awais Mehmood

Webflow Developer at Qureos

Occasionally, Slack behaves unexpectedly and shuts down, which can be irritating, especially when I am in the middle of a task.

Diksha Hirole

Data Engineer at BlazeClan Technologies

For more quotes and insights, download the Slack Business - Enterprise report

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.

Slack Enterprise needs better third-party integrations, user interface, notifications, video call quality, and enhanced security and customization features.

No quotes available

For more quotes and insights, download the Bitrix24 report

We can also improve the creation of channels, particularly in terms of privacy, security, flexibility, and the addition of members to newly created channels.

reviewer2723727

Integration Engineer

Configuring chats and pinning in Teams is easier, even though Slack has these features, they are not intuitive enough to engage with.

DeanPark

Application Security Manager at Interact Intranet

There is a need to add a call group feature to facilitate scheduling and conducting meetings within Slack.

Diksha Hirole

Data Engineer at BlazeClan Technologies

For more quotes and insights, download the Slack Business - Enterprise report

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.

Enterprise users find Slack pricing reasonable but costly compared to alternatives, with paid plans preferred for security needs.

No quotes available

For more quotes and insights, download the Bitrix24 report

No quotes available

For more quotes and insights, download the Slack Business - Enterprise report

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.

Slack Business - Enterprise boosts productivity with seamless communication, app integration, customization, and effective collaboration tools like Slack Canvas.

No quotes available

For more quotes and insights, download the Bitrix24 report

In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.

Awais Mehmood

Webflow Developer at Qureos

In managing releases via Slack channels, one major advantage over Teams is the ability to have threaded discussions, which helps in catching up on relevant discussions without the distraction of interleaved conversations.

DeanPark

Application Security Manager at Interact Intranet

We have created some error alerts and notification-related channels in the Workato recipe itself, where if we encounter any production issue errors or alerts, we receive error notifications with descriptions, error messages, and recipe names in a dedicated production error alerts Slack channel.

reviewer2723727

Integration Engineer

For more quotes and insights, download the Slack Business - Enterprise report

Categories and Ranking

Bitrix24

Ranking in Enterprise Social Software

9th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (16th), Project Management Software (12th)

Slack Business - Enterprise

Ranking in Enterprise Social Software

2nd

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Enterprise Social Software category, the mindshare of Bitrix24 is 2.3%, up from 1.8% compared to the previous year. The mindshare of Slack Business - Enterprise is 13.0%, up from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

Read full review

Awais Mehmood

Webflow Developer at Qureos

Automation features and user-friendly interface support seamless communication

Slack is very supportive in terms of communication between my colleagues and clients. While working with the reimbursement feature, I found the automation capabilities on Slack to be incredibly useful, allowing me to automate messages for specific dates or times and even to greet someone on their birthday. I haven't specifically used the channel organization feature of Slack, as I am added to channels, but I use it with Airtable, which automates notifications to a specific Slack channel when a user fills out a form on our website. In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Comms Service Provider

10%

Retailer

Construction Company

Performing Arts

14%

Computer Software Company

14%

Financial Services Firm

13%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Slack?

Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...

See all answers

What is your experience regarding pricing and costs for Slack?

I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.

See all answers

What needs improvement with Slack?

From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult. In Teams, all applications available in the Microsoft launchpad are easily...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

August 2025

Download Bitrix24 product report

Buyer's Guide

Slack Business - Enterprise

July 2025

Download Slack Business - Enterprise product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.

Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.

What are the key features of Slack Business - Enterprise?

Seamless Integration: Connect with a range of apps and services to streamline operations.
Efficient Organization: Utilize channels and threads for organized communication.
Instant Communication: Facilitate real-time messaging for immediate interaction.
File Sharing: Share documents and media effortlessly within the platform.
Video Calls: Support for video meetings with screen sharing capabilities.
Automation: Boost productivity with notifications, reminders, and bots.
Customization: Tailor UI and integrations to enhance the user experience.
Search Function: Easily locate past messages and information.

What benefits and ROI should users consider?

Enhanced Collaboration: Facilitates teamwork with organized channels and real-time messaging.
Improved Productivity: Automation and integrations streamline workflow processes.
Flexibility: Mobile and web platform support suits diverse work environments.
Customizability: Tailor functionalities to specific needs for better engagement.
Integration Capabilities: Connect with tools like Google Drive and Zoom to enhance workflows.

Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.

Slack

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe

Buyer's Guide

Bitrix24 vs. Slack Business - Enterprise

July 2025

Free Report: Bitrix24 vs. Slack Business - Enterprise

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