Executive SummaryUpdated on Nov 9, 2025
Slack Business - Enterprise and Bitrix24 are communication tools competing in the collaboration software category. Slack has the upper hand in team communication due to its integrations and cross-platform experience, while Bitrix24 excels in CRM functionalities.
Features: Slack offers chat channels, integration with services like IFTTT and Zapier, and efficient conversation management. It enables seamless communication with direct messaging and channel creation. Bitrix24 provides CRM solutions, project management, and workflow capabilities, making it suitable for businesses needing a comprehensive management platform. Its integration with various third-party tools enhances its applicability.
Room for Improvement: Slack could improve by adding built-in video chat, enhancing security, and managing high-volume channels. There is a need for more diverse third-party integrations and better categorization of content. Bitrix24 struggles with a complex interface and limited non-CRM configuration. Enhancements in workflow management, ERP system integration, and user experience could boost its effectiveness.
Ease of Deployment and Customer Service: Slack is flexible, offering deployment on public, private, and hybrid clouds, with low support needs due to its user-friendly nature. Bitrix24 operates on public and on-premises clouds, with positive technical support experiences, aligning with its easy deployment.
Pricing and ROI: Slack is perceived as expensive, with costs rising per user based on team size, though cheaper than some like Microsoft Teams. While offering efficiency gains, pricing options for smaller teams could improve. Bitrix24 is cost-effective, especially for CRM features, providing favorable ROI with its features and pricing balance despite being less known.
To learn more, read our detailed
Bitrix24 vs. Slack Business - Enterprise Report (Updated: December 2025).
